Ah, flexibility. If we had a dollar for every news article about work-from-home vs. office, we’d have enough money to buy a luxurious floating office in the middle of the Bermuda Triangle, where the debate would mysteriously disappear. Alas, the headlines don’t seem to be going anywhere, so we thought we’d collate some findings about what’s really happening in the job market. What does flexibility actually look like? What are hiring managers expecting as we head into 2024? And are candidates having to be, well, flexible, in their desired work arrangements?

Here’s what we found:

Flummoxed by flex

Recent articles about flexible work have reduced the topic to a binary, all-or-nothing debate about the office and work from home. The reality is flexible work is far more nuanced than that.

In fact, flexible work covers remote work, flexible hours, compressed workweeks, job sharing, part-time work, flexible scheduling, annualised hours, zero-hour contracts, hot desking, job redesign, phased retirement, flex places, and much much more. Phew!

According to Talent Sydney Candidate Manager Saqib Zia, flexibility is taking many different forms in newly negotiated roles.

“I’ve worked alongside many organisations that very much value work-life balance and offer it in different ways. For example, accommodating school pick-up and drop-offs, supporting other life commitments, or working irregular office hours. Flexibility may not always equate to work from home days, but instead, can be negotiated and shown through different arrangements.”

Mismatched expectations

So, what are job seekers and hiring managers expecting when it comes to flexibility in 2024? According to a survey of over 1,100 Australian employees, 45% would be willing to take a pay cut in exchange for flexible work. There’s no doubt that flexibility remains a critical item on job-seekers’ wish lists.

Talent Adelaide Candidate Manager Taliya Lukeman observes, “When it comes to candidates’ expectations of employers, flexibility with working hours and working from home is still important.”

The same goes for candidates in Queensland, with Talent Brisbane Candidate Manager Steph Rose observing: “Candidates’ main expectations continue to be flexible working arrangements from prospective employers, whether that be part-time, work from home, work your own hours, etc.”

In most cases, employers are happy to accommodate this flexibility.

According to Talent Wellington Senior Consultant Katie Kemp, “While employers are very much still embracing and offering flexible working to help support individuals’ circumstances, we are seeing more employers preferring that team members spend the majority of their time in the office, with 1-2 days from home.”

However, many hiring managers are expecting increased presence in offices.

“Within the past 10 months, I’ve increasingly seen a drastic change between a candidate’s ideology of what ‘flexibility’ is versus what’s currently out on the market. Candidates that are currently employed and experienced tenure during lockdown times, more often than not, expect a role to include 2-3 days WFH flexibility as a given,” says Talent’s Saqib Zia. “We’ve observed businesses go from a minimum 2-3 days in the office to a change of minimum 4 days in the office – and those expectations are set as mandates in many cases. From a business’s perspective, they are paying top dollar for office space, often in multiple geographical locations. Reasons cited by hiring managers for increased presence include re-igniting office culture and justifying spending costs.”

Moving beyond mandates

Amid increasing office mandates, many organisations are finding success in a balanced approach.

According to Talent Solutions Client Delivery Lead Jasmine Alderton, employers who have taken a people-first approach to their working environment are reaping the rewards when it comes to engagement and productivity.

“Giving people the flexibility to work in a preferred environment when required for ‘deep focus’ tasks whilst bringing them together in-office on days where collaboration is needed has boded well,” Alderton says. “There will never be a replacement for the information flow that happens when people are in the same room together, but allowing your people the flexibility to work from home will not only lead to being an outcomes-oriented environment but also give your people the opportunity to look after their well-being and remain competitive in attracting and retaining the talent you need for your business.”

Talent People & Culture lead Georgia Townsend says while it’s natural to want a buzzing office of activity, you can’t mandate a great culture.

“It’s not as simple as flexible working or not flexible working—the debate is constantly evolving far beyond a yes or no question. Like most companies, we have been through a number of phases of trial and error with what flexible working can look like. To find that sweet spot that five years ago seemed impossible. What we’ve found is the best way to get the most out of everyone, driving engagement and keeping our culture alive, is to truly understand what drives our people. What are they really looking for out of flexibility? How can we marry that to business needs to optimise business performance? The magic answer is that not one size fits all. And what works now didn’t work one year ago and may need to be revisited in a year’s time.”

Our advice, as we move into 2024, is to embrace the diversity of flexible work arrangements beyond the work-from-home versus office debate. Candidates, showcase your adaptability to various options like remote work, compressed schedules, and job sharing. Employers, recognise that flexibility extends beyond these binaries and be open to tailoring arrangements based on individual preferences. By fostering a culture that values adaptability, both parties can navigate the evolving landscape of workplace flexibility more effectively.

In the dynamic landscape of leadership, steering your company towards success takes more than just vision—it demands a deep understanding of the intricacies within your organisation. So, how can you gain a strong grasp on what’s happening within the talent acquisition (TA) function and ultimately ensure you positively shape how the broader business values this critical function?

At Talent, we’ve honed a secret sauce of key metrics designed to empower leaders with the insights needed to keep their finger on the pulse of talent acquisition and, consequently, drive the right hiring outcomes. Here, we focus on one metric that punches above its weight for impact—the ratio between interviews to offer.

The metric that matters: Interviews to offer ratio

Consider this: How many interviews does it take to extend one offer? This seemingly simple metric provides great insight into the quality of candidates in your pipeline, the effectiveness of your assessment methods, and the prowess of your interviewers. If you’re seeing a high volume of interviews relative to offers, you should dig deeper to understand reasons for the low conversion rate, and shed light on potential issues such as lacking interviewer capability, misaligned core role competencies, or deficiencies in candidate assessment.

This ratio is like having a diagnostic tool for your hiring process. If you find there’s a high volume of interviews happening across your departments but offers are scarce, it’s time to roll up your sleeves and investigate. This discrepancy could be indicative of inefficiencies in your process that, if left unaddressed, could impact your ability to attract and secure top-tier talent.

Problem-solving through data analysis: Where are candidates getting stuck?

Picture this: your candidates are progressing smoothly from an initial phone screen with your TA Team to a Hiring Leader interview but encounter roadblocks thereafter. This is a common challenge for many of our clients. One we often set about solving in the early stages of an engagement. The solution lies in using data to problem solve.
What you can do to solve this: enlist your TA team to actively participate in interviews with hiring leaders for roles that have roadblocks. This hands-on approach will provide you with insights into what transpires during interviews and enable your team to identify and solve problems effectively.

As a leader, consider taking a proactive role in this process. Sit in on interviews, observe the dynamics, and engage with your team to understand the root causes of these bottlenecks. It could be that a realignment of the hiring team—comprising the hiring leader, interviewers, and recruiters—is in order. Clarify the expectations and criteria for candidate success, ensuring everyone is on the same page. Define the top five key role competencies and ensure your interview guides actively assess these skills.

Elevating interviewer capability: The human element

Beyond the mechanics of the process, consider the human element in your hiring strategy. Assess the engagement levels of your interviewers—how effectively are they pitching the role and the employee value proposition (EVP)? Put yourself in the shoes of a candidate and ask, “Would I be enticed to join this company based on their interview?” The answer to this question holds significant weight.

Investing in interview training can pay substantial dividends. Ensure your team is equipped not just with technical know-how but also with the art of conveying your company’s culture, values, and opportunities. How engaging are your interviewers? Do they effectively communicate the unique aspects that make your organisation an appealing workplace? Remember, the interview is not just a one-way assessment; it’s also an opportunity to showcase your company and attract top talent.

Beyond ratios: Comprehensive metrics for success

While the interviews-to-offer ratio is a cornerstone metric, it’s essential to cast a wider net when evaluating the health of your talent acquisition function. Consider metrics such as time-to-fill and time-to-hire—understanding the efficiency of your process at each stage. Track the source of your hires to optimise recruitment strategies. Dive into candidate experience feedback to refine your approach and enhance your employer brand.

It’s also a good idea to delve into diversity metrics to ensure an inclusive recruitment strategy, and monitor retention rates to gauge the long-term success of your hires. Assess the cost per hire to optimise your recruitment budget effectively. Finally, measure the quality of your hires by evaluating their performance and impact on the organisation.

Key to success: The strategic imperative of TA data

In a business landscape where talent is the differentiator, harnessing the power of TA data is not just a strategy; it’s imperative for success. These metrics provide you a compass for navigating the complexities of talent acquisition. By understanding and acting upon these insights, you not only optimise your hiring processes but also elevate the value and impact of the TA function within your organisation.

As a leader, your ability to leverage TA data is not just about recruitment; it’s about shaping the trajectory of your business by attracting, retaining, and nurturing the right talent. So, dive into the data, decode the metrics, and let the insights pave the way for a talent strategy that propels your organisation towards enduring success.

Ready to optimise your hiring process and bring the best on board? Learn how we can help.

2023 was a tumultuous year across the globe for our economies, employees, and employers alike. Employment trends have come thick and fast throughout 2023 and as we return from our end-of-year breaks refreshed and hopeful in achieving our resolutions for the year ahead, let’s take a look at some of the themes that have filled our feeds and some key considerations for 2024 in the pursuit of skilled talent.

Minimum Mondays

Some suggest this is employees’ response to the Sunday Scaries and a way of easing into the week by focusing on less complex tasks, whilst other suggest it’s a wellbeing technique used by employees to lower stress and reduce pressure.

Quiet Quitting

A report recently published by Gallup suggested that 67 % of ANZ employees were, “quiet quitting”. This doesn’t necessarily mean they intend to quit, but that they felt less engaged or somewhat disconnected to the organisational purpose and overall strategy.

Return to Office Mandates

It started slowly with a few articles about the possibility of returning to the office, then gathered speed, which led to some of Australia’s largest employers mandating a return to the office. Some mandated a percentage of time, others a number of days …. Needless to say, cue the coffee badging – see below…

Coffee Badging

On first glance, this sounded a bit like the old school notion of presenteeism whereby employees showed up regardless because time in office or face time was valued. However, on closer inspection, “Coffee Badging” is a direct response to the more recent RTO (return to office) mandates from some employers, whereby employees come to the office, grab a coffee, make their presence known and then head off to a more suitable working environment for the work they need to do that day – typically, home.

Rage Applying

This trend, like many, sprung up via TikTok in 2023 amongst Gen Z and Millennial employees in response to workplace frustrations – some report being passed over for promotion, some not receiving an expected bonus among other reasons. Whilst it may feel like you’re taking back control at the time, take a moment to consider how this reaction may impact your professional reputation over time and perhaps have an open discussion with your employer to learn more as to the why.

We could keep going but you can see the pattern here, employees are feeling increasingly stressed. Interest rate rises in Australia mean increased financial pressure; we’re seeing varying degrees of employee engagement and working preferences mean employers need to adjust to keep pace with the employee and candidate market.

Candidate and employee priorities this year

Post pandemic we have seen a fundamental shift in our working world, not just because of the need to pivot how and where work was done due to COVID, but our workforce demographics have and will continue to change. By 2025, Gen Z will make up 27% of the workforce coupled with 10,000+ baby boomers reaching the age of 65 daily, and potentially moving out of the workforce. Seek’s Laws of Attraction Report highlighted the top priorities for candidates and employees today are:

• Work-Life Balance,
• Salary & Compensation,
• Working Environment, and
• Management

So, what should leaders and employers be doing right now to ensure they are speaking directly to the needs of both candidates and employees in 2024. Here are some tips as we head into 2024:

Make sure to check in

Check in with your people, in person where possible, but make it meaningful and practice active listening. Perhaps share some of your highlights / lowlights of the year and ask your team member to do the same, chat about holiday plans, what excites you for the year ahead with this team member.

Build a strong EVP

Review your EVP from the perspective of employees and candidates and ask yourself, is it grounded in reality for where your organisation is today? Does your EVP include the critical elements for the talent you want to attract and retain?

Know your audience

With four generations currently in the workforce, try to avoid a “one size fits all” approach to your EVP – because just like dress sizes “one size does not fit all”. Tailor key elements of the offering to your audience.

Promote a work-life balance

Flex your flexible working options at every stage of the employee life cycle. From job advert, to interviews and during regular employee check ins, ensuring your people feel supported as they move through life stages – think 4-day work weeks, flex hours, work from anywhere. Personalisation is critical when it comes to flexibility, so don’t be afraid to ask your people what works for them.

Consider compensation and benefits

Transparency is key. We know it’s not only about the about the salary, so consider benefits such as wellbeing allowance, all leave related allowances including additional purchased leave, salary sacrificing, novated leasing, parental leave. Benefits can significantly increase employee engagement and ease the financial strain for all.

Lead with empathy

Leaders who can lead with empathy will be one of any organisation’s superpowers as we continue to face a constantly changing environment. Employees today place significant importance on the ability to express themselves openly, embracing differences, and sharing thoughts, feelings, and emotions. It’s essential leaders have the right training and support to express empathy, foster open communication and demonstrate awareness for employees’ emotional and mental wellbeing.

2024 is set to be another year of volatility and uncertainty, so stay tuned for some of the next workplace shifts set to impact your people in 2024 (gender pay gaps, increased AI in the workplace, skills-based hiring, etc.).

Ready to build world-class teams in 2024? Learn how we can help.

Over the past 12 months, Talent has filled many thousands of roles across different industries, providing us with a valuable window into the professional contract recruitment market.

According to our hiring data, the transportation and logistics industry appears to be the most resilient in the face of the economic woes that have struck many other sectors over the last 12 months. This is based on the comparatively strong contractor hiring that has taken place; with contractor placements in 2023 climbing 2% higher than 2022. The combined energy, resources and utilities industry also remained fairly solid in comparison to others, with only a comparatively small 7% reduction year-on-year. Its likely continued investment in renewables projects and the burgeoning ‘green tech’ revolution sustaining the need for an injection of specialist skills prevented a bigger slide in demand.

Somewhat unsurprisingly, several publicised contractor layoffs and hiring freezes across both federal and state government departments and agencies are reflected – with declines of 16% – but it wasn’t the worst hit sector.

By comparison, financial services and consulting sectors have seen the sharpest declines in their demand for contractors year-on-year – more than 25% in each sector. This is possibly a reflection of the economic markets as well as heightened scrutiny on the use of consulting firms drying up pipelines of work, especially across the public sector. Recruitment demand for permanent consulting industry workers was also down on 2022’s figures.

One metric which has climbed year-on-year is average contractor pay rates. Across the board, rates are up an average of 4.1%. The categories which outperformed the average most noticeably were Administration (up 12.9%), Sales and Account Management (up 8.2%) and IT Support (up 8.1%).

Data, Reporting & Business Intelligence was up 4.7% compared to 2022 and also recorded the second-highest annualised income of $246,073. The highest annualised income was attributed to Cyber Security which, although pay rates stayed flat, still saw averages of $276,236 per annum.

The largest decline in contractor rates was within the broad finance category, which was down 2.2% in 2023 compared to last year.

If you’d like to delve further into your industry’s trends, tackle a critical hiring challenge together or even discuss the role of top contractor talent in your people strategy, please get in touch with our Head of Enterprise Solutions, Cameron Robinson.

The global talent market has never changed this much, this quickly. In 2023, TechCrunch reported over 240,000 jobs were made redundant — that’s up from 164,969 in 2022.

Australia’s tech Startup sector felt the effects of this market the most. According to data from Cut Through Ventures, total funding raised for Australian technology startups in 2023 fell by $4.2 billion compared to the year before and the number of deals struck has declined 42 percent year over year.

This current market has seen companies pull back their focus on growth at all costs to favour profitability or sustainability and need to raise less.

Despite these layoffs and reduced funding, economy-wide demand for tech workers remains high. Earlier this year, Tech Council reported that for every job lost in the tech sector, 20 jobs were created across indirect tech companies.

And while it seems that the market pressures have eased somewhat, this would suggest a turnaround at some point, even if it took a while, giving us a reason to be optimistic.

Taking a look back over the past year’s hiring trends:

• Year-over-year decline in hiring — the rate of decline is slowing in certain regions and countries, which we can take as a sign of stabilisation.
• Rebalance in labour markets — meaning employers are hiring, but at a more cautious pace, and employees are staying put for longer.

According to Seek data, job adverts nationwide are down 30 per cent in Nov 2022-Oct 2023 vs Nov 2021-Oct 2022. Which is a far cry from the activity and movement we experienced over the same period Nov 2020-Oct 2021.

For the past number of years, the war for talent has been rife, and while there may be some relief in sight, the challenge of securing exceptional talent remains perpetual for rapidly expanding enterprises. Entrepreneurs consistently cite hiring as a crucial competitive advantage and a significant ongoing challenge, with the difficulty lying not only in attracting personnel but also in retaining them.

As many employers will have experienced an increase in job applications, there are a number of factors that are driving this, particularly population growth. Australia’s population grew by 2.2 per cent to 26.5 million. Pre covid net migration was estimated to be between 150,000-200,000 per year — that number is estimated to have increased to 500,000-600,000 on average for the past 2 years, a catch-up effect after closed international borders.

Predictions for 2024

AI and AI regulation

The continued integration of technology and automation may lead to job displacement in certain industries. However, it could also create new opportunities for jobs related to artificial intelligence, data analysis, cybersecurity, and other tech-related fields.

Data Privacy overhaul

There will be developments in response to growing concerns about the protection of personal information and the increasing role of technology in our lives.

Deep Science

There is a powerful push for Australia to take on greater risk in the development and commercialisation of emerging technologies, particularly in the fields of quantum computing, renewable energy and biotechnology. As an increasingly vocal Australian tech lobby pushes government to invest more in world-changing technologies in high demand.

Australia will lead the green tech revolution — across the entire supply chain

Critical minerals are fundamental to the world’s clean energy transition. They are vital for electric vehicles, wind turbines, solar panels, electrolysers, fuel cells and rechargeable batteries. Global demand for critical minerals is forecast to grow by roughly a third each year into the future. And this has naturally put Australia in an important, pivotal position. Australia’s critical minerals can be found in a broad range of electronics, our solar technologies are powering cities, and our sustainable farming practices are transforming food production. According to a report led by EY, Australia ranks number 6 globally on the renewable energy attractiveness index.

Additionally, a mutual agreement signed in 2023— called the US-Australia Climate, Critical Minerals and Clean Energy Transformation Compact, aims to coordinate investment and collaboration in the development of the critical mineral and clean energy industries. The deal means Australian companies can supply critical minerals and renewable energy to the US and be treated as a domestic supplier, with benefits for a range of tech sectors beyond renewables, including semiconductor and microchip makers.

Healthcare and Biotechnology

The healthcare industry is expected to continue growing, driven by an aging population and advancements in medical technology. Jobs in healthcare, biotechnology, and pharmaceuticals may experience sustained demand.

Ready to supercharge your talent team and bring the best candidates on board in 2024? We can help. Learn more here.

Job hunting is stressful, from applying to countless jobs to navigating the interview process and dealing with rejection, it can often cause anxiety to sky-rocket… But, there are things you can do to nip this anxiety in the bud and minimise your stress. Here are our top tips:

1. Establish goals

It’s a great idea to establish goals for yourself. Set out what you want to achieve, and break these tasks down into bite-sized chunks. For example, your goal for day one may be to refresh your resume and update it with your latest accomplishments, skills and experience. Day two may be dedicated to updating your LinkedIn profile. Day three, you may begin to scan job boards or reach out to a recruiter. Setting up these goals for yourself and ticking them off as you go, will help you to feel a sense of accomplishment and give you the motivation you need to keep persevering.

2. Create a structure

Establish a structure to your job hunting process. You may want to dedicate a certain number of hours each day or week to this. Go in to the process with a plan and stick to it, as it will help you to settle in to a routine. Routines create certainty and you are likely battling with strong feelings of uncertainty at the moment. A structured approach will help you to feel a sense of control, and will give you the strength needed to tackle the job search process head on. Also, the more consistent you are with your job seeking efforts, the larger the pay-off will be. Consistency is key.

3. Stay positive

It can be easy to feel disheartened if you have been rejected. Yes, everyone says to not take it to heart, but that’s much easier said than done. The best thing you can do in the face of rejection is remind yourself that although you didn’t land this one role, there is another company out there looking for your exact skills and experience. There’s also no harm in asking for feedback on your job application. You can receive invaluable advice which will help you immensely going forward, giving you the confidence you need to ace your next application. Stay positive and keep going. You will find that role!

4. Take it easy

Remember to take the job search one day at a time. Don’t dwell on your past rejections. Focus on the present and keep moving forward. Feelings of unworthiness serve no purpose. However, if you are feeling a little overwhelmed by it all, don’t be afraid to take a breather. Maybe give the job searching a rest for a few days, and ease back into it with a clearer head and more positive mindset. And don’t forget to…

5. Be proud of yourself

Think back to all your previous achievements and how far you’ve come. Be proud of the journey you’ve made to get to this point and focus on these positive feelings. Mentally remind yourself of some of your key accomplishments or successful projects you have worked on. You were essential to making those happen, so remind yourself of your worth. You have a lot to be proud of.

6. Brush up on your skills

Confidence is essential during this time. Help yourself feel even more confident in what you bring to the table by brushing up on your skills. There are many online courses you can take which will open the door to even more job opportunities, meaning your chances of scoring are role are even greater.

7. Arm yourself with knowledge

Knowledge is power, so arm yourself with as much knowledge as you can. Whether this means learning what to include on your resume; the best questions to ask your interviewer; or how to make a good first impression with an employer, the more you know and the more prepared you are, the better. You will be able to rest easy knowing that you have done all in your power to put your best foot forward and be the best candidate you can be.

8. Reach out to your network

Don’t be afraid to get in touch with your connections during this time and to ask for help. They can be a great source of support. They can also help you get a foot in the door by providing you with referrals and recommendations, bringing you one step closer to your dream role.

9. Employ the services of a recruiter

A recruiter can take a lot of the stress of job searching off your shoulders. Get in contact with a recruiter specialised in your field, as they can help you land a role must suited to your skills and experience. At Talent, we specialise in digital and tech recruitment. If you are looking for a role in these sectors, check out our Job Search.

Cybersecurity is one of the hottest topics at the moment. With cyber attacks only on the up, the right people are needed at the helm to shore up company systems and protect against threats. This calls for cybersecurity professionals who are skilled in everything from penetration testing through to AI and are always able to stay one step ahead of malicious players.

So, which cybersecurity skillsets are in highest demand and where should you focus your efforts as a cyber professional as we move into 2024? Our recruitment experts and clients (whose insights are so exclusive we’ve had to conceal their identities!) have weighed in to help you best navigate the cyber job market. Let’s get into it.

Cloud Computing Security

As cloud applications are increasingly relied upon with the growth of remote and hybrid work, the threat of cyberattacks is ever present. As a result, cloud computing security skills are highly desired. A global survey found 50% of companies are looking for cloud security specialists, yet this talent is in short supply as 57% of IT and cybersecurity managers have noted that cloud security roles are the most challenging to fill. One of Talent’s clients, an Information Security Governance Manager from a major bank, stated that “as more organisations are migrating applications and data to the cloud – they face new challenges in securing their cloud environments. Since cloud security is a niche set of skills, I believe many organisations will look to offer greater opportunities to upskill their employees in this specific area of cybersecurity.” Brush up on your cloud computing skills and they’ll hold you in good stead when searching for your next cyber role.

Security Operations

Monitoring company systems and ensuring there’s no way for cyber criminals to break through, is key as threats only become more sophisticated. So, it’s no surprise that endpoint security and security operations centre (SOC) skillsets are highly sought after. 42% of global companies are seeking to hire Security Operations Analysts, yet 50% cite difficulty in recruiting these professionals. According to our Talent Sydney cybersecurity recruitment expert, Elliott Howard, SOC roles top the list when it comes to professionals in demand, particularly as cyber threats only grow in number. Cyberattacks increased by 7% in the first quarter of 2023 compared to the same period the year prior, with 1 in 31 global companies experiencing a ransomware attack per week during this same time period. Elliott notes, “the cybersecurity roles most in demand by our clients are Cyber Engineers (SOC, Cloud Security and DevSecOps), GRC Consultants, and Cyber Architects.”

Offensive Security

When it comes to cybersecurity, it’s not only about building a strong defence – constructing a strong offensive strategy is just as important to stay ahead of cybercriminals. Strengthening systems by proactively searching for vulnerabilities is currently a key focus area for companies, with penetration testing and threat intelligence experts in high demand. According to a 2023 survey, 94% of cybersecurity professionals cited that penetration testing was either somewhat important or important to their company’s cybersecurity strength. However, 63% of survey respondents noted that hiring enough skilled professionals to carry out penetration tests was their top challenge when implementing a penetration testing program in their company. A Cyber Director at a Talent government client also notes that they are in search of tenured professionals with offensive security skillsets, citing that they are looking to hire “Offensive Security and Cyber Threat Intelligence Analysts including threat modelling, with 10 years’ experience and certified OSCP, GPEN, GCTI”. So, if you’re skilled in locking down systems and are an expert pen tester, you’ll be in a good position when it comes to securing cyber opportunities in 2024 and beyond.

Artificial Intelligence

As AI takes off, the need for professionals who understand the ins and outs of this technology – and can remain ahead of cybercriminals who are leveraging its capabilities – is higher than ever. With the global ‘AI in cybersecurity’ market valued at over $10 billion in 2020 and projected to reach $46.3 billion by 2027, companies are increasingly integrating AI into their cybersecurity operations and need skilled professionals to lead the charge. One Talent client, an Information Security Manager from a major bank, shares that they are in need of “experts with Artificial Intelligence skills, where AI is used for SOC”, however, they note that this skillset is challenging to hire for, with demand for this talent far outweighing supply. After all, it’s estimated that there is a shortfall of 3.4 million cybersecurity candidates globally.

Beyond technical skills… it’s time to talk the talk

While technical skills are key when it comes to cybersecurity, there are also those less technical skills that can be deal-makers or deal-breakers for employers when it comes to making a hire. Looking to 2024, strong communication skills are a non-negotiable. A Cybersecurity Architect Manager at an IT services client company, shares that “candidates who have the technical acumen are aplenty, however the ability to communicate in literal and verbal mediums, combined with a good set of interpersonal skills, differentiates the good from the not so good candidates.” Communication skills are so important and in such high demand, that candidates who possess both this technical AND non-technical expertise can find themselves in a stronger bargaining position when it comes to salary. A Cyber Services Manager at a cyber consultancy cites that their preference is “to hire those who are a bit consultative in nature with a good degree of interpersonal skills in managing clients. Such candidates are certainly in short supply, but if you find one, it’s often worth paying that little bit extra given the benefits they can provide.”

The skills and hiring landscape

As new technology continues to enter the market and cybercriminals become increasingly sophisticated, the skills and hiring landscape will continue to shift.

Here at Talent, we know that keeping up with current trends in cyber skills and getting ahead of rapidly evolving cyber threats is tough. But don’t worry, we’ve got your back. Working with hundreds of employers across every industry from Tech through to Telecoms, we can set you up with your ideal cybersecurity role. Check out all our job opportunities in cybersecurity here.

Welcome to another instalment of Leading the Way. Today we’re joined by Richard Adams, CEO of CCL in New Zealand. Richard shares his leadership insights and thoughts on the NZ IT services industry. Discover his approach to talent acquisition, company culture, and staying ahead in this exclusive conversation with a tech industry innovator.

Tell us a bit about your role as CEO of CCL – what does a typical day look like for you?

We are lucky at CCL to have a really diverse range of customers so a typical day can involve a wide variety of topics. I try to balance my day so that I am looking at how we keep providing service for our customers in the short term, whilst looking out to the medium/long term to ensure we are investing in the right areas to set ourselves up for success.  To be able to achieve any of that we need to provide a strong culture for our people and opportunities to progress in their careers, so a lot of our time is focused on trying to provide that environment.

How does your background in sales and business development shape your leadership style and decision-making as CEO?

I feel very fortunate to have spent a lot of time in roles that have been focused on growth and it has definitely shaped my leadership style. Sustainable growth provides you more freedom as a Leader to invest in your people and customers. I find that many people feel uncomfortable to talk about the need to grow and be profitable, however it is essential so we need to get better as a country to feel comfortable to talk about this. Also, from a company culture perspective, being part of a company that is growing is usually a much more positive environment, so selling more is always going to underpin those outcomes.

What challenges or opportunities do you see for the IT services industry in New Zealand in the coming years, and how will you address them? 

Finding and retaining talent will continue to be the biggest challenge. That’s a macro challenge across most sectors in NZ and its no different in the Technology sector.  In terms of opportunity, NZ already punches about our weight globally and I believe that to maintain that position we must embrace new technologies to give us a sustainable competitive advantage.

What do you look for when it comes to hiring talent?

Hiring for culture first and then capability/craft is really important to me. We are working hard to keep improving the environment we provide for our people and customers so prioritising the cultural fit when you hire talent is critical. We also have a clearly stated ambition within Spark Group to improve our Diversity and Inclusion position so we take this into consideration when we get the opportunity to bring someone new into the team.

What advice would you give to an aspiring leader or someone who is starting out in your field?

If you can find a company whose values align with your personal purpose, plus you are interested in the outcomes they provide, then you have a great foundation to build from.

So, you applied for a job but unfortunately didn’t land it. Want to know what you can do to boost your chances next time? The first step you can take is to request feedback on your job application – it can provide you with invaluable insights which you can take with you moving forward. So, how exactly can you go about this? Talent’s Melbourne Managing Director, Simon Yeung, provides his recommendations:

1. Be timely and specific

Yeung suggests asking for feedback relatively quickly after finding out you were unsuccessful, “your application will still be fresh in their mind, so they can provide you with relevant and detailed feedback”. It’s also a great idea to go in with specific questions so that the hiring manager can really hone in on what you want to know. You can ask what they perceived your greatest weaknesses to be, or whether your qualifications and experience were sufficient. You want your feedback to be as clear and specific as possible. This will allow you to easily identify where improvements can be made, and will enable you to work towards being that ideal candidate in future.

2. Maintain a positive attitude

Yeung says that “maintaining a positive attitude is key”. Don’t go in on the defence when seeking feedback. Go into it with a positive attitude. You aren’t going in there to interrogate the recruitment manager as to why you didn’t get the job – you want feedback as to how you can improve in future. Make sure to frame it this way when approaching the topic. Enter with an angry mindset and the manager will be thinking “phew, we dodged a bullet”. This isn’t what you want to be remembered for.

3. Make improvements

Yeung suggests “asking questions for self-improvement”. Ask relevant questions that will allow you to make improvements to become the best version of yourself you can be. Taking the time to collect this feedback and to self-reflect, will allow you to do just this. Maybe it involves upskilling or gaining more experience. Whatever it may be, be open to making changes and making the most of the opportunities this feedback can bring.

4. Don’t take it to heart

Yeung advocates for having a thick skin when asking for feedback, “Don’t be too sensitive when it comes to receiving feedback. It is meant to be constructive”. Use it as motivation to be your best self. Maybe your qualifications or experience aren’t there, and that’s fine. This particular job probably wasn’t the right fit – now have the opportunity to apply elsewhere,. Otherwise, this is the perfect opportunity to update your skills so that you have a greater chance of landing that role, or similar, in future.

5. Take it on board

Yeung’s key takeaway is to “listen and listen!”. Take note of the feedback, reflect on it, and use it to ace your next application. The way you handle this feedback is also a reflection of your character. Handle it gracefully and professionally, and you won’t be burning any bridges – it may just be that they even consider you for a future role!

Being rejected from a job isn’t fun, but consider it a learning experience. Gather your feedback, take it on board and you will be one step closer to landing your dream role.

If you’re looking for a tech or digital role, check out our job search for hundreds of opportunities.

So, you’ve just been told your next job interview will be done via video. But don’t panic! Yes, remote interviews can present some challenges, but they also have many benefits – for example, you won’t need to travel to the company’s offices, or take any time off from your current role.

With the right amount of preparation, you should feel just as confident doing a video interview as you would in a “normal” one. So read on for our top tips on acing your video interview!

1. Be prepared

This is true of both in-person and video interviews: preparation is key. Look into the company (using websites like LinkedIn and Glassdoor) and the person/people you’ll be speaking to, and spend some time reading through the job description and matching it to your CV to see which of your skills and past successes best match the role. Finally, make sure you prepare answers to some of the most common questions interviewers regularly ask.

2. Think of your tech

With video interviews, the main issues you might have to deal with will be technical. So, before you’re due to start, make sure to do a tech test: do you have stable internet connection? Are your microphone and camera working? We normally advise to use a laptop or desktop computer; however, if your phone has the capacity to handle a long video chat, you may be okay to use it.

3. No distractions, please

Now that your tech is good to go, it’s time to think about your environment. Avoid doing video interviews at coffee shops, libraries and other public places, where you’ll be bombarded with distracting noises and movement – instead, stay at home and choose a quiet, well-lit room with enough space to set up your equipment. If you live with family or friends, make sure they know your interview is taking place so they can remember to keep noise levels to a minimum.

4. First impressions matter

While you may not be meeting the interviewer in person, your appearance and the way you present yourself will still be taken into consideration. So, when you’re setting up and getting ready, try to imagine you’re doing a face-to-face interview and pick your clothes accordingly. You should also pay attention to your background, and try to keep it as mess-free as possible.

Talent’s tips in brief:

• Prepare just as you would for a face-to-face interview.
• Find a silent, well-lit place, free from distractions.
• Make sure you have a stable internet connection.
• Check that your microphone is working.
• Test your camera.
• Dress professionally and choose a suitable background.
• Nod, smile, and speak clearly.
• Finally – be confident!

If you think you’re ready to put your video interview skills to the test, check out what jobs we have available here.

As a contractor, you may be up to speed when it comes to skills and industry trends. But how much do you know about finance?

Being aware of your finances is critical when you’re a contractor, but it’s something that we often overlook. Whether you’re just starting out or have been contracting for years, it takes some fiscal planning to prepare for income ebbs and flows.

We wanted to share some insights into what you should be aware of to make the most of your finances while contracting.

1. Enlist a professional

Unless you are just starting out, in-between assignments and have a lot of free time, doing your finances is already costing you money. Every hour spent doing them is an hour you could spend carrying out paid work and most contractors will find that the extra time they get from taking on an accountant more than pays for the cost of doing so. There are also specialist accountants for contractors who have the knowledge and expertise to advise you on how to make the most of your earnings.

2. Think about how you want to operate

A common question from contractors is whether they should be Pty Ltd or PAYG. Whilst there is no right or wrong choice, there are a few points to consider when selecting an option. Many Talent contractors are set up as PAYG. This gives them the benefit of Talent managing all the time-consuming tasks associated with being a Pty Ltd contractor.

Once you have more time available, you may look into becoming a Pty Ltd contractor. In this case, you would contract through your own proprietary limited company. Depending on your circumstances, this can be more tax effective than PAYG, however setting up and operating a Pty Ltd company can be a time-consuming and costly process. It’s important to speak to your accountant or financial adviser to assess whether this is the right set up for you and complies with ATO legislation.

3. Budget, budget, budget

Budgeting is critical as a contractor. It’s important to plan both your spending and savings to be sure you’ve got money to fall back on when needed. Following the rule of putting 10-20% of your take home pay away as savings can help you reach your saving goals if you can manage it. Consider the use of a free budget tracking app like Pocketbook which allows you to manage your money through linking your bank accounts.

4. Make sure you have a Plan B

As a contractor, taking a break can be hard as you don’t have the benefit of annual leave. Putting money away for a rainy day is especially important when work is not guaranteed. Saving for a sick day or when you are in between contracts will ensure you aren’t left high and dry financially.

5. Set up an emergency fund

An emergency fund gives you further peace of mind for when between contracts or in the event of unforeseen circumstances. At a minimum, you should have three months of living expenses in your emergency fund. This means if you need $3,000 a month to cover your basic needs like your mortgage or rent, utilities, and food, then you need $9,000 in your emergency fund. If you have people who depend on you financially, like children or a spouse, your emergency fund should be six months’ worth of living expenses, at a minimum.

6. Prepare for tax time

One of the great benefits of contracting is the possibility of being able to claim additional tax deductions for business related expenses. This can include an array of items which your accountant can advise you on. This could add up to a few thousand dollars a year.

Also, it’s important to be prepared for any expenses that may arise at tax time. So that this doesn’t come as a shock, be sure to factor this in and open a bank account earmarked for tax and save up for your tax bill. Consider having this in an offset account if you have a mortgage so you can save the interest on your loan.

7. Consider salary sacrificing

Salary sacrifice is an arrangement which enables you to pay for certain goods or services straight from your pre-tax salary. The effect is to reduce your taxable income, whilst giving you tax effective access to a variety of goods. This is something you can utilise as a PAYG contractor and is generally permissible for mobile phones, notebooks, tablets and training courses that are related to your line of work. You also are able to contribute additional payments into your super (thereby lowering your income tax rate).

8. Check your credit history

Do you know what your credit rating is? It is a good idea to check your credit score as regularly as you can. If you do have a low score, there are steps you can take to help improve it. Checking your credit score is free and relatively easy to do. You can check your credit score for free using the national credit reporting bodies (CRBs) listed on the government website. This will help in the event that you wish to apply for a loan.

9. Don’t forget your insurance

Regardless of how you have set up your contracting work, it’s important to be aware of your insurance obligations.  As PAYG you do not need to pay your own insurances (for example WorkCover, public liability), whereas Pty Ltd contractors are required to cover all of their own insurances. Both types of contractors should consider whether income protection insurance is suitable for their needs.

For more information on this, click here.

The information contained in this article is general in nature and has been provided in good faith, without taking into account your personal circumstances. While all reasonable care has been taken to ensure that the information is accurate and opinions fair and reasonable, no warranties in this regard are provided. Before making any commitment of a legal or financial nature you should seek advice from a qualified and registered legal practitioner or financial or investment adviser.

Increased flexibility and freedom as well as avoiding that pesky morning commute are just a few of the perks that come with the territory of working from home. But what about the flip side? From missing out on the office banter to work seeping into your personal time, your mental wellbeing can take a real hit. So how can you maintain your mental health when working out of office? Here are our tips:

1. Stay connected

Our digitally-driven world means that you can step in to your office without even stepping out the front door. While these technological advances have allowed us to connect from anywhere in the world, it is also the very thing that has made us feel more disconnected than ever. While working from home gives you more autonomy in your schedule and facilitates some of your deepest work, one of its largest pitfalls is the social isolation that can come from working alone. There’s no water cooler to mill around with your colleagues. It’s just you and your Sodastream. It’s really not the same.

To tackle these feelings of isolation, hop on a FaceTime call with your team or schedule regular Zoom meetings. Yes, you can email back and forth, but seeing your team members’ faces and hearing their voices can help to replicate that true office environment, even if only for an hour or so. Use this time not only to discuss work-related tasks, but to also catch-up and connect. Social interaction is great for your wellbeing. Not only does it have the benefits of lowering stress and boosting your morale, it can also help you to perform your best work. So, make sure to pencil this time in.

2. Get your heart rate up

Exercise can work wonders in improving your mental wellbeing. Not only does it reduce stress and anxiety, but it also gears you to be more productive and efficient. There are only wins here. Take 30 minutes, either during your lunch break or at the start or end of your working day to squeeze a work-out in. If you don’t have enough time for a full cardio sesh, it’s a great idea to take a walk around the block, if only to get some fresh air. Sometimes this is all you need to gear yourself towards your best performance.

3. Take a break

When working from home, you can typically complete deep, undisrupted work. If you’re a WFH master, then you can appreciate the lack of distractions your home office affords. After a while though, you may start to miss the hustle and bustle that comes with the territory of the workplace. You also may not realise, but those distractions can provide you with the opportunity to take micro-breaks. Taking the time to recharge can actually allow you to tackle your most pressing tasks with true laser focus.

A great idea is to treat your day as though you were in the office. Take a lunch break as normal and step away from the keyboard. Get outside and take a walk or head to your local cafe to grab a bite to eat for a change of scenery. Getting out of that physical work environment means you can shift to a more relaxed mindset. No one can work for hours on end without a break. You’re not a robot. Take mini breaks throughout your day to reset. Your mind will thank you.

4. Tackle feelings of guilt

When working from home, you may battle with feelings of guilt for not physically being present in the office. You may overcompensate by making yourself more available than your in-office counterparts, driving you to feel that you should be constantly accessible, sometimes beyond working hours. With the continued advancement of technology, modern workers are always within reach, be it through their phone, email or other online platforms. This makes it an almost impossible task to disconnect. This is why you should…

5. Develop a schedule

As the adage goes, if you fail to plan, you plan to fail. So developing a plan is key. Determine your working hours and stick to them where possible. A great idea is to work the hours you would typically work in the office. A 9-5 work day can help you maintain a sense of normalcy and will allow you to stick to a routine. It also means you won’t be falling in to the trap of ‘just answering a few emails’ at 5pm, which soon rolls in to 6pm and the next thing you know, it’s 8 and you’re still at your desk. Without a physical team around you, it can be easy to lose track of time. You don’t want your work to start bleeding into your personal time, that’s why it’s important to…

6. Maintain a separate work and personal space

Setting up separate spaces for work and personal time is a great strategy to help you maintain your mental wellbeing when working remotely. It’s a great idea to set up a work space in a distinct area of your home to help you create this division. If you lack this, it can go from simply leaving a few work papers in the kitchen, to work quickly infiltrating your free time, leaving you struggling to disconnect.

While working from home is great due to the flexibility it provides, it is still important to take steps to maintain your mental wellbeing. If you are looking for a tech or digital role with flexible working arrangements, make sure to check out our job search.