Application Support Team Lead (TechOne)

  • Australia
  • Melbourne
  • Contract
  • Negotiable

The opportunity
Our client is a government organisation in the south eastern suburbs. They have a great opportunity for an Applications Support Team Lead with strong TechnologyOne experience and knowledge to join a critical TechOne/OneCouncil cloud migration/implementation project.

  • Project to end of August 2025
  • Hourly rate up to $74.87 plus super per hour
  • Narre Warren location with hybrid work from home

The role
As the Applications Support Team Lead, your responsibilities will include but are not limited to:

  • Drive and deliver a range of Application Support initiatives that deliver IT architecture objectives, and maintain service uptime for business-critical systems
  • Ensure the stability, availability, and performance of critical software applications by monitoring, troubleshooting, and resolving incidents and problems
  • Lead and collaborate with technical support staff to provide end-to-end support of enterprise applications
  • Maintain and meet service-level agreements (SLAs) and key performance indicators (KPIs) for application support
  • Develop Monthly reports on incidents and requests, track Application Support performance, analyse trends, and make data-driven decisions
  • Capture and problem solve issues and queries, working in collaboration with subject matter experts and key stakeholders to resolve and/or escalate to Engineering as required
  • Coordinate system maintenance and monitoring across a diverse range of applications and business systems
  • Monitoring and managing operational budget and resources for Application Support team
  • Lead the development, testing and implementation of changes to systems, including changes arising from software patches or business improvement processes
  • Ensuring that suitable systems development and testing processes are in place for effective management of software packaging and releases
  • Management of internal and external stakeholders, and multiple vendors to ensure business applications meet stakeholder expectations

About you
To be successful in this role you will need:

  • Strong leadership skills, and proven experience in a similar role, leading SAAS applications and software teams
  • Support experience with ERP, Records Management and CRM systems based on one or more platforms such as TechnologyOne Ci/CiA/SaaS (ECM), Dynamics 365, Oracle, or SAP
  • TechnologyOne ERP system (either Ci/CiA on-premise or SaaS) experience would make you a stand-out candidate
  • Expertise in Microsoft Cloud platform including but not limited to MS Azure Portal, Azure Cost centre, MS Power Automate, API Management, MS Office365 Administration
  • Strong focus on implementing Application Security measures as part of deployment and BAU
  • Be available to work onsite as required – minimum 2 days per week

Please note that if successful, you will need to undergo a police check, and hold a valid employee grade Working With Childrens Check (WWCC).

Apply:
Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 623 or email jarrodd.edwards@talentinternational.com.

Apply now

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