APS5 Operations Officer
The opportunity:
Our highly valued client is a federal government agency. They are seeking an APS5 Operations Officer to join the Operations & Housing Support team which support the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants.
- Richmond or Geelong location plus hybrid work-from-home
- APS5 role offering $55.24 plus super per hour
- Initial contract to end of Dec 2025 with potential to extend
The role:
As an APS5 Operations Officer, your duties will include:
- Providing Home and Living secretariat support for all Home and Living decisions.
- Supporting Agency teams with Home and Living enquiries.
- Resolving issues and complaints in relation to participant Home and Living applications.
- Leading and contributing to the implementation of process improvement initiatives.
- Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning.
- Contributing to the achievement of key performance indicators, including planning targets.
- Monitoring and actioning correspondence, assigning and actioning internal work items.
- Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives.
Skills and experience:
To succeed in this role you will need:
- Strong stakeholder engagement & management experience
- Able to work under limited supervision
- Experienced developing plans and objectives for the broader team
- Responsible for coordinating competing requests and demands
- Ability to identify training needs, monitor and provide feedback on performance
- Effective communication skills
- Eye for detail to ensure systems are updated as per process
- Ability to work in a fast-paced environment.
- Ability to manage and support complex discussions
- Strong administration skills and experience.
Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.
Apply:
Submit your resume, or for further information please contact Samuel.beckett@talentinternational.com