APS5 Operations Officer

  • Australia
  • Melbourne
  • Contract
  • Up to AU$55.24 per hour

The opportunity:
Our highly valued client is a federal government agency. They are seeking an APS5 Operations Officer to join the Operations & Housing Support team which support the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants.

  • Richmond or Geelong location plus hybrid work-from-home
  • APS5 role offering $55.24 plus super per hour
  • Initial contract to end of Dec 2025 with potential to extend

The role:
As an APS5 Operations Officer, your duties will include:

  • Providing Home and Living secretariat support for all Home and Living decisions.
  • Supporting Agency teams with Home and Living enquiries.
  • Resolving issues and complaints in relation to participant Home and Living applications.
  • Leading and contributing to the implementation of process improvement initiatives.
  • Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning.
  • Contributing to the achievement of key performance indicators, including planning targets.
  • Monitoring and actioning correspondence, assigning and actioning internal work items.
  • Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives.

Skills and experience:
To succeed in this role you will need:

  • Strong stakeholder engagement & management experience
  • Able to work under limited supervision
  • Experienced developing plans and objectives for the broader team
  • Responsible for coordinating competing requests and demands
  • Ability to identify training needs, monitor and provide feedback on performance
  • Effective communication skills
  • Eye for detail to ensure systems are updated as per process
  • Ability to work in a fast-paced environment.
  • Ability to manage and support complex discussions
  • Strong administration skills and experience.

Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.

Apply:
Submit your resume, or for further information please contact Samuel.beckett@talentinternational.com

Apply now

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