APS6 Guidance Lead (Policy Officer)

APS6 Guidance Lead (Policy Officer) x 5
Contract Term: Initial contract to 31 December 2025
Deakin Office location with flexible working option available

About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).

The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.

The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.

Responsibilities of the role include but are not limited to:

Leading the development and updating of internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets our plain English and accessibility standards.
Listening and responding to feedback from participants and disability peak bodies to ensure the participant is at the centre of all Agency’s guidance.
Understanding of the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
Analysing supporting data and systems to develop internal and external guidance that reflects the Agency’s policy positions and best practice.
Initiating, establishing, and maintaining strong relationships with key internal and external stakeholders.
Representing the branch as a guidance subject matter expert in multi-disciplinary teams and providing guidance expertise and advice for the delivery of requests from the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.
Supporting continuous improvement for all branch deliverables, including maintaining best practice and identifying and implementing innovations.
Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

Skills and Experience
Key skills required for the role

Experience in writing clear, easy to understand resources
Ability to translate complex information into plain English
Initiating, establishing, and maintaining strong relationships with key stakeholders
Research and gather information from diverse sources to ensure resources are evidence based
Implements work plans, setting tasks and priorities while adjusting plans as required
Managing multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested
Identifies problems and works to resolve them
Provide advice to the branch about opportunities for improvement
Ability to work under limited direction, guided by policies, accepted standards and ways of working
Is flexible and responds positively to changes in requirements and uncertainty
Adopts a principled approach and adheres to the APS Values and Code of Conduct

Desirable skills to have for the role

Experience working in a policy focused role
Understanding of SAP, CRM and PACE systems
High level attention to detail and accuracy

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

Apply now