Associate Customer Support Officer
Talent International is currently recruiting for an Associate Customer Support Officer to work for one of our Federal Government clients based in Coffs Harbour (Hybrid). The position is a 4-month contract role with the possibility of extension. The role pays between $350 to $400/day + Super.
7.6 hours per day and 38 hours per week
Key duties and responsibilities
- Enter data accurately into the nominated client’s customer records management system for domestic (near coastal) applications; maintain records in accordance with the client’s policy; lodge, assess and process applications leading to the issue of certificates.
- Complete verifications of certificates of competency issued by the client or by overseas administrations.
- Maintain an understanding and knowledge of relevant legislative instruments (including Marine Orders), organisational intranet and website, Seafarer Certification Service (SCS) procedures and Qualification Instructions (QIs).
- Provide support and information, both verbally and in writing, to ensure high standards of compliance and understanding to seafarers and stakeholders seeking domestic (near coastal) certificates of competency.
- Propose, plan and execute ideas for continuous improvement and change management.
- When required, assist the SCS staff in other regional offices.
- Attend and participate in SCS staff and team meetings, actively contributing to continuous improvement and change.
- Commit to the client’s Code of Conduct and Values.
Essential criteria
- Attention to detail. Ability to interpret complex data. Displays high work ethic to completing workload in a team environment.
- Teamwork and collegiate environment. Supporting others and contributing ideas.
- Shows resilience and motivation
- Be clear and accurate in written and verbal communication.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.