Business Systems and IT Manager

  • Australia
  • Melbourne
  • Permanent
  • AU$150000 - AU$170000 per annum + Free Parking

Opportunity

  • Great permanent career opportunity for a Business Systems and IT Manager
  • Inner Melbourne (less than 3km from the CBD) with free on-site parking
  • Flexible work model, competitive salary, collaborative culture

As the Business Systems and IT Manager, you will help to support a range of business systems and applications. You will work closely with the Executive Leadership Team (ELT), lead and direct a Systems Analyst to maintain, improve and develop business applications to support the business growth trajectory. You will engage with one or more outsourcing partners and vendors to ensure ICT services delivered meet the business objectives and are aligned to the strategic roadmap.

This role will help streamline processes by making the best use of technology available including CRM, Asset Management, Ordering, Claims, Finance, HR, Analytics, Reporting, Workplace Technology, Development Toolkits and IDE’s as well as drive the adoption of emerging technology including Virtual Reality, Drones, AI and Automation (eg Robotic Process Automation). The purpose being to future-proof the technology platform and business processes to ensure they support growth plans and expansion opportunities.

Role

  • Own, Define and Manage Business Systems: Assess current-state and define the future-state for business systems including Commercial of the Shelf (COTS) and Software as a Service (SaaS) applications with particular emphasis on current workflow, CRM, Reporting and Analytics, and workplace productivity systems and processes. Ensure all functionality and available tools are being used and optimised
  • Project Management: Plan and manage any projects including development of business cases, develop detailed project plans, manage project schedules, financials, risks, issues and dependencies (RAID) tracking and reporting on progress
  • Change Management, Communication and Training: Analyse software upgrades and maintain release notes for new functionality and features, ensuring standard operating procedures (SOP’s) and work instructions are updated, staff are trained, and SharePoint intranet and training documentation is updated
  • General IT Management: Provide oversight and manage third party providers for ICT networks, workplace technology, Microsoft Office Suite, O365, WAN/Mobility, Telephony, Peripherals, Networks and Security and ensure service delivery is maintained, and manage software licensing requirements and asset management
  • Leadership: Manage and support the Systems Analyst including work prioritisation, day-to-day management, career development and training and participate in the Executive Leadership Team
  • Continuous Improvement: evaluate emerging technology in Robotics Process Automation, AI, Analytics and VR.

About YOU

  • Experienced in the operational management and ownership of business systems and functionality, processes, end-user training and release management for a small to medium sized business (SME) – 30-50+ staff and growing.
  • Deep hands-on expertise in CRM, Data, Reporting and Analytics (Power Automate, PowerBI, MS Dynamics CRM)
  • Exposure to mid-tier and SaaS Finance and HR Systems (eg, Xero, Elmo, HiBOB)
  • Strong project management skills and track record planning, initiating and managing projects from ideation and business case to delivery and maintenance (BAU transition)
  • Experience defining current and future state for business systems and drive projects relating to transformation.
  • Strong business process analysis and systems analysis – ability to identify and document business requirements and business process modelling
  • Vendor management and service delivery management
  • Tertiary Qualifications in ICT or Business Systems (ERP)
  • LEAN, Six Sigma process analysis and improvement qualifications nice to have.

You’re a highly collaborative leader with deep business process analysis skills and functional consulting, or business architecture background looking to make a difference and future proof a growing business’s processes and systems.

Application
For a confidential conversation about this great career opportunity, please contact Kylie.McManus@talentinternational.com // 0408 388 680.

Apply now

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