Business Systems Manager

Adelaide Based Position

Full-time Permanent Role

Talent International are proud to be partnering with RAA to support their transformational tech uplift.

About RAA
As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

Purpose:

We are now recruiting for a Business Systems Manager who is responsible for overseeing the development, implementation, and management of business systems and processes that enhance operational efficiency and effectiveness across the organization. This role will contribute to the maturing and adoption of ITIL/COBIT practices ensuring alignment to the ICT Operational Excellence strategy and proactively collaborate with organisation change and portfolio practices to assure smooth change transition of new capabilities. Lead and develop a team of ICT professions that provides reliable services and drives continuous improvement to improve service levels and cost efficiencies.

Required:

Significant experience in leading applications and technology service delivery functions and associated teams, relationships and budgets in legacy and Cloud/SAAS platform environments.
Significant experience with commercial software management, preferably larger scale systems such as ERP, CRM, Insurance, Financial and Dispatch Systems.
Experience in Microsoft Technologies and Platforms
Significant experience in services sourcing, supplier contract and service level management.
Significant experience of managing multi disciplinary teams to achieve forecasted platform change needs.
Experience in Incident and Change Management processes to maximise platform resilience and assure all key stakeholders
Experience in establishing and maintaining disaster recovery and business continuity plans to ensure minimal downtime and data loss.
Experience in managing innovative IT operational service delivery, ensuring continuous improvement and cost efficiency goals are achieved
Experience in assuring compliance and related Cyber risk is operationally managed to agreed policies.

Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

Free RAA premium road service
Access to our Member Benefits program
Generous discounts on all RAA products
Flexible work arrangements
Ongoing Training & Development opportunities and a Study Support Program
Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply‘ to submit your application.

Alternatively, if you would like to have a chat about the role – I would love to hear from you. Please contact Aparna Malik at 08 8228 1560 // Sam Scarfo at sam.scarfo@talentinternational.com

Apply now