Call or Contact Centre Operator

  • Australia
  • New South Wales
  • Contract
  • Up to AU$34.59 per hour

Exciting Opportunity: Call/Contact Centre Operator x 3 (Part-Time)

Talent International is recruiting for multiple Call/Contact Centre Operators to join a dynamic NSW Government call centre based in Newcastle. These are part-time contract roles running until 23rd July 2025, with potential for extension. The roles offer a competitive hourly rate of $34.59 + superannuation.

Key Details:

  • Start Date: 24/01/2025
  • Work Hours: Up to 5 hours per day / 25 hours per week
  • Location: On-site at Parramatta
  • Roster:
    • 6 am – 10 pm rotating roster (Monday to Sunday, including public holidays).
    • Shifts rotate every 2 weeks (e.g., early, mid, and late start shifts).
  • Interview Method: Virtual interviews via Teams (25-30 minutes).

Key Responsibilities:

  • Handle customer inquiries across various communication channels (phone, face-to-face, or written).
  • Deliver accurate, consistent advice and information per organizational standards.
  • Maintain and update records and databases to ensure accuracy and accessibility.
  • Educate clients/customers on their rights, responsibilities, and available services.
  • Prepare documentation and correspondence adhering to quality and organizational requirements.
  • Provide administrative and support services to ensure smooth operations.

Essential Requirements:

  • Work Eligibility: Must have full-time working rights in Australia.
  • Experience: Previous customer service experience is ESSENTIAL.
  • Call Centre Confidence: Comfortable working in a high-volume environment.
  • Availability: Ready to commence immediately.
  • Preferred Experience:
    • Salesforce knowledge (not mandatory).
    • Government call centre background (bonus).

Why Join Us?

  • Be part of a professional and supportive team environment.
  • Enjoy a role with a structured schedule and work-life balance.
  • Gain valuable experience in the NSW Government sector.

If you meet the above criteria and are eager to contribute to a high-performing team, apply now!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.