Call or Contact Centre Operator

Exciting Opportunity: Call or Contact Centre Operator

Talent International is currently recruiting for a Call or Contact Centre Operator to work with a NSW Government client based in Grafton. This is a 2-month contract role with the possibility of extension, offering a competitive hourly rate of $34.58 + Super.

Key Responsibilities:

– Respond to multi-channel customer enquiries and process transactions using defined processes and systems
– Provide high-quality customer service, interpreting and resolving first-contact enquiries
– Communicate with customers in a courteous and empathic manner
– Process transactions accurately and efficiently, referencing shared service knowledge articles
– Escalate complex enquiries and transactions, providing feedback to customers

Essential Requirements:

– Demonstrated knowledge and/or experience in a customer-centric service organisation
– Ability to adapt and learn new processes and procedures
– Ability to take ownership of customer experience and provide best possible service
– Experience using multiple computer-based systems and ability to learn new systems

What We Offer:

– Competitive hourly rate of $34.58 + Super
– 2-month contract role with possibility of extension
– Opportunity to work with a NSW Government client
– Professional development and growth opportunities

How to Apply:

If you’re interested in this exciting opportunity, please APPLY NOW by submitting your resume in MS Word Format. For further information, contact Uvez Ahmed on 02 8240 9596 or uvez.ahmed@talentinternational.com for a confidential discussion.

Don’t miss out on this fantastic opportunity to join a dynamic team and develop your skills in a customer-centric environment!