Change & Communications Manager

  • Australia
  • Melbourne
  • Contract
  • CBD/WFH hybrid | ASAP start

Join a prestigious Australian University as a Change & Communications Manager and drive a high-impact digital transformation project!

This initiative will enhance student experiences by introducing AI-powered 24/7 support, optimising service request channels, and reducing reliance on assisted services.

Key activities

  • Develop change management planning assets (e.g., change canvas, impact assessments, stakeholder matrices).
  • Simplify complex technical information into engaging content for stakeholder awareness and adoption.
  • Lead project communications (e.g., emails, briefings, presentations, websites, newsletters).
  • Plan and implement training, including user guides and demo videos, with instructional design support.
  • Build and maintain strong relationships with project stakeholders and teams.
  • Manage change governance documentation, including integrated plans and risk management.
  • Develop engagement plans aligned with related programs of work.

Skills and experience

  • Extensive experience in managing change and communications within large complex organisations.
  • Previous experience in digital platforms, self-service technologies, chatbot development, customer-centric automation or AI-driven projects is highly valued.
  • Strong skills in engaging and managing stakeholders, including senior executives.
  • Expertise in change management planning, governance, business impact analysis, readiness, and reinforcement.
  • Ability to prioritise and manage multiple tasks in agile/design thinking environments.
  • Skilled in developing communication strategies using diverse media and delivery styles.
  • Experienced in evaluating readiness and developing training/learning plans.
  • Proven success in improving organisational change readiness and adoption.
  • Strong background in co-designing change approaches with end users.
  • Extensive experience working with technical teams in Agile environments.
  • Proficiency in MS applications, Jira, and Confluence.

Apply now to secure an interview or contact Josh D’Monte on 9236 7723 for a confidential discussion.

Apply now

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