Client Service Officer x 4

Talent International is currently recruiting for a Client Service Officer x 4 to work for a NSW Government client based in Parramatta. This is a 1-month contract with the view to be extended. The role is paying between $35 – $41.59 per hour + Super.

Hours – 7 hours per day, 35 hours per week

The candidate will be required to be in the office Monday to Friday 9 am to 5 pm.

The Client Service Officer (CSO) is part of the client’s Division which is collectively responsible for delivering high-quality services to customers that are reliable, timely and are consistent with client’s customer excellence principles. The CSO will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or the Principal CSO as appropriate.

Key Accountabilities:

• Deliver high-quality, consistent, empathetic and timely services to clients that are consistent with the client’s customer excellence principles.
• Ensure a coordinated approach to client matters by working closely with team members.
• Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
• Work closely with staff from client Branches, Legal and Professional Service teams and Public Guardians to achieve quality outcomes focused on customer needs.
• Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
• Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
• Actively role model client’s values and behaviours.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.