Customer Care Specialist

  • Australia
  • Sydney
  • Contract
  • Up to AU$40 per hour

Customer Care Specialist (Matraville)

Talent International is currently recruiting for a Customer Care Specialist to join our client based in Matraville. This is a 3-month contract with the potential to become permanent. The role offers a pay rate of $40 per hour + Super and requires 38 hours per week (7.6 hours per day).

Key Responsibilities:

  • Provide compassionate customer service to individuals and families during difficult times.
  • Assist with bookings and scheduling using internal systems.
  • Work across multiple areas, including reception, concierge services, and chapel coordination for funeral services.
  • Support visitors with general inquiries and provide guidance with empathy and professionalism.
  • Collaborate with internal teams to ensure smooth service delivery.

Ideal Candidate:

  • A strong customer service background, preferably in a sensitive or emotionally challenging environment.
  • Ability to handle conversations with grieving families with empathy and discretion.
  • Willingness to be trained across different areas beyond reception duties.
  • Excellent communication and multitasking skills.
  • Experience with booking systems is desirable but not essential.

This is a unique and meaningful role suited for someone with a compassionate nature, strong customer service skills, and a willingness to support families through sensitive moments.

If you are interested in this opportunity, please APPLY NOW by submitting your resume in MS Word format. For further information, contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

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