Customer Experience (CX) Manager

  • Australia
  • Perth
  • Permanent
  • Negotiable

Customer Experience (CX) Manager – AI Software

A new opportunity is available for an experienced CX Manager to own and elevate the end-to-end customer journey. From onboarding and training to renewals and advocacy, you’ll design and lead processes that maximise value for customers and channel partners in a fast-scaling AI software business.

What You’ll Do:

  • Lead customer onboarding, engagement, and retention

  • Develop scalable training programs and self-service resources

  • Act as the voice of the customer, influencing product development

  • Train and enable channel partners to support their customers

  • Monitor satisfaction, NPS, and health metrics to prevent churn

About You:

  • 5+ years in Customer Success, Account Management, or CX

  • Proven ability to manage complex customer lifecycles

  • Strong communicator and problem solver

  • Experience in SaaS, AI, security, or video analytics is a bonus

  • Skilled in CRM and customer support platforms (e.g. Zoho, Zendesk)

Why Apply:

  • High-impact role with full CX ownership

  • Collaborate across sales, product, and support teams

  • Fast-growing company with long-term career growth

  • Global reach and influence

Match the selection criteria? Click the “APPLY” button now!

Alternatively, for a confidential discussion or to learn more about this opportunity, contact Andrew Mackin Brown at 08 6212 5524 // andrew.mackinbrown@talentinternational.com or Jasmine Ho at 08 6212 5526 // jasmine.ho@talentinternational.com.

Apply now

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