EL1 Assistant Director - Service Guidance & Practice
- EL1 Assistant Director, Service Guidance & Practice x 4
- Contract Term: Initial contract to 31 December 2025
- Deakin Office location with flexible working option available
About the Role:
The Service Guidance and Practice Branch is responsible for the design and delivery of guidance to operationalise policy, improvements and system enhancements, to support the Agency’s front line (National Delivery).
The branch develops operational guidelines and internal staff guidance about using our business system. This guidance enables front line staff to make consistent decisions when working with participants.
The branch also develops a range of material for participants and external stakeholders, such as the Would we Fund it Guide, letters, forms and factsheets.
Responsibilities of the role include but are not limited to:
- Initiating, establishing and maintaining relationships with key stakeholders to develop collaborative guidance to support service delivery.
- Providing strategic advice about the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
- Providing support to drive business improvement in access and planning processes including expert advice to internal and external stakeholders.
- Raising awareness of critical issues to senior management through regular management reporting to senior NDIA management.
- Providing effective leadership to a small team of staff delivering Agency Guidelines, letters and knowledge articles.
- Prioritising completing priorities and provide advice to the Agency’s executive team about overall team capacity, scope of work and progress against key deliverables.
- Providing considered advice to multi-disciplinary teams and the Agency’s executive, Board, Minister and other Australian Government Departments in a timely manner.
Skills and Experience
Key skills required for the role
- Excellent communication skills,
- High attention to detail and the ability to resolve issues and manage risks across wide-ranging activities.
- The role manages a small team, providing leadership and managing workloads
- A positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals.
- Applying project management skills to coordinate and support Agency business areas to undertake effective resource development
- Provide strategic direction and establish priorities for the work area to meet operational requirements, ensuring that the teams have the necessary guidance for performing their roles
- Encourage different ideas, insights and opinions.
- Resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
- Provide leadership, planning, resource management, performance management and decision making for the team membership and assigned contractors working within the work area.
Desirable skills to have for the role
- Be organised, proactive, and able to handle a fast-paced work environment with competing priorities
- Strong interpersonal and communication skills, with an ability to influence team culture and lead by example
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded
- Understand how to develop Plain English resources within the government style guide
Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.