End User Computing Engineer

  • Australia
  • Melbourne
  • Contract
  • Up to AU$700.00 per day + Inclusive of Super

The Client & Role:

We’re currently working with an Australian based financial services organisation who are looking to bring on an experience EUC Engineer for a 12-month initial term contract, you will be working in a pre-existing global team to deliver physical and virtual desktop services as well as EUC related change initiatives.

This role will be full-time with a hybrid work model, the client operates three days per week on site (Tue – Thur) from their Melbourne CBD office. Rate is up to $700 per day inclusive of super (11.5%). This role is looking to interview ASAP with an incumbent starting mid-Jan.

Responsibilities:

  • Windows Desktop SOE management (including OS, Office and 3rd Party Application installation, patching & configuration)
  • Provide 3rd Level Desktop Support and troubleshooting of EUC incidents and problems
  • Regular upgrading and patching of desktop software to maintain currency and address issues with security vulnerabilities
  • Group Policy (GPO) management for desktop and EUC related policies
  • Troubleshooting and resolution of system performance issues related to Windows OS SOE functionality
  • Software packaging and repackaging, which includes designing, installing and implementing of the application life cycle from discovery, packaging, UAT, deployment, support, documentation and process implementation for desktop applications
  • Hardware and driver support for workstations, mobile devices and peripheral devices (e.g. laptops, monitors, docking stations)
  • Provide an escalated level of support for Service Desk across the Citrix Desktop Environment, user profiles & remote technologies clients. Manage infrastructure-based issues to the Managed Service Provider, vendors, or SMEs for further investigation.
  • Provide appropriate Level 3 support,
  • Work with other support teams within IT Operations locally and offshore,
  • Focus on meeting SLA and incident resolutions
  • Proactively manage issues to define the root cause and recommend permanent solutions
  • Ensure that all information-reporting requirements are managed effectively.

Required Skills & Specialisms:

  • Current experience with Windows 11 needed.
  • Proven experience in Windows Desktop SOE management, including installation, patching, and configuration of OS, Office, and third-party applications.
  • Experience with application whitelisting (Carbon Black or equivalent) highly advantageous.
  • Ability to provide third-level desktop support and troubleshooting for EUC incidents and problems.
  • Experience with regular upgrading and patching of desktop software to maintain currency and address security vulnerabilities.
  • Strong knowledge of Group Policy (GPO) management for desktop and EUC-related policies.
  • Expertise in troubleshooting and resolving system performance issues related to Windows OS SOE functionality.
  • Proficiency in software packaging and repackaging, including the full application lifecycle from discovery through to deployment, support, and documentation.
  • Experience with hardware and driver support for a range of devices including workstations, mobile devices, and peripherals (e.g., laptops, monitors, docking stations).
  • Ability to provide an escalated level of support for Service Desk issues, particularly within the Citrix Desktop Environment, user profiles, and remote technologies.
  • Experience managing infrastructure-based issues with Managed Service Providers, vendors, or Subject Matter Experts (SMEs) for further investigation.
  • Commitment to providing appropriate Level 3 support and collaborating with other support teams within IT Operations, both locally and offshore.
  • A focus on meeting Service Level Agreements (SLAs) and resolving incidents efficiently.
  • Proactive in managing issues to define root causes and recommend permanent solutions.
  • Excellent information-reporting skills, ensuring all requirements are managed effectively.

If you’re an experienced EUC Engineer with experience in application whitelisting, ITIL change and great remote and in-person communications skills, apply now via the link provided. All questions can be directed to Daniel Clifford.

Apply now

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