ESM Technical Specialist

  • Australia
  • Australian Capital Territory
  • Contract
  • Negotiable
  • 18 months contract
  • Canberra/Sydney/Melbourne and Brisbane
  • Must be an Australian Citizen

Our client
This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role
Our client is seeking the ESM Technical Specialist who will be responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions. This role involves working closely with various departments and business unites to ensure that the ESM platform meets the organization’s needs and enhances overall service delivery.

Responsibilities will include:

  • Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools. Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.
  • Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
  • Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
  • Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows

Mandatory Experience

  • Minimum of 1-2 years of experience in ESM or IT service management roles.
  • Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
  • Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment

Application
To apply for this opportunity, please click ‘APPLY’. For further information, please contact Deep Ahluwalia on deepika.ahluwalia@talentinternational.com

Apply now

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