ICT Digital Support Officer

  • Australia
  • Melbourne
  • Contract
  • Negotiable

  • 6 Month Initial Contract
  • CBD Location – Government Department
  • Generalist IT Support

This Government agency is seeking for a IT Support Officer to assist with BAU activities and provide 1st and/or 2nd level technical support.

Key Responsibilities:

  • Ability to troubleshoot Microsoft Office 365 ecosystem
  • Technical support of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC’s, printers, media and audio visual equipment and mobility;
  • Demonstrated experience in supporting, and tracking hardware, software and digital assets, including audiovisual equipment
  • Ability to articulate technical information to the targeted audience;
  • Customer centric and customer focused;
  • Professional customer service skills

Key Skills:

  • Strong experience in 1st and/or 2nd level technical support in ITIL Helpdesk environment.
  • Audiovisual experience such as digital signage
  • A good understanding of Microsoft Office 365 ecosystem
  • Active directory, imaging and Intune experience necessary.
  • Experience working with end user hardware technologies including laptops, printers, monitors, docking stations and mobile devices
  • Excellent communication skills and customer service skills

What’s in it for you:

  • 6 Month Initial Contract
  • CBD Location – Government Department
  • Generalist IT Support

Please apply today to secure an interview or contact Sarah Jordan at sarah.jordan@talentinternational.com

Apply now

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