IT Service Technician L2

Talent will support your application and represent the best version of you.

This role will involve:

Provide support directly to clients onsite at their premises
Provide remote support of servers, desktops, applications, and cloud services in Microsoft-based environments
Configure, troubleshoot and remediate issues with firewalls, network switches, virtual infrastructure and more
Attend scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure
Engage with highly experienced solutions experts and senior engineers to solve escalated issues and maintain best practices
Engage in all levels of IT support in a wide variety of technologies
Occasionally provide after-hours emergency support (Prior notice given in most circumstances)

You will bring :

Experience working in a similar role for an IT provider (MSP) or on an internal IT team
Experience using ticketing systems and the ability to communicate with a diverse range of people in a warm, friendly, and helpful manner
Outstanding written and verbal communication skills
Advanced understanding of end-user support and Microsoft Office 365
Strong working knowledge of Windows Servers, Active Directory, virtualisation, and backup technologies
General understanding of technical infrastructure, spanning from end-users to the internet, encompassing the devices involved and networking fundamentals
A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking
A current Australian driver’s license

Benefits

Company-issued Microsoft Surface device and welcome gift during onboarding
Company prioritises flexibility and a balanced life, and so offers the option of hybrid working arrangements
Run a competitive training and certification program to ensure employees are always growing and learning – will not only pay for your exams, training resources, and subscriptions but also provide paid work time off to sit the exams

A supportive management team that collaborates with all employees to establish training goals, providing mentoring, accountability and support towards achieving successful outcomes
Birthday money! Usable through the online store in our HR platform for anything from technology to gift cards
Regular social events, LAN events and generally awesome team culture.

To apply for this role, please call me or email me directly.

e. gary.murray@talentinternational.com

m. 0437769041

A brief introduction on Teams will be required to get to know you and determing if this is the best role for you!