IT Support

  • Australia
  • Sydney
  • Permanent
  • AU$75000 - AU$950000 per annum + Including Super

The Role:

We are seeking a proactive and skilled IT Support Specialist to provide first-level technical support to a diverse user base of 300 staff members. This role will involve troubleshooting hardware, software, and network issues, managing IT systems, and ensuring smooth daily operations.

Key Responsibilities:

  • Provide 1st level IT support to end-users, troubleshooting hardware, software, and network issues.
  • Deploy, maintain, and support desktops, laptops, servers, mobile devices, printers, and applications.
  • Document and track issues using the current ticketing system, ensuring timely resolution and follow-up.
  • Manage user accounts and permissions in Active Directory.
  • Maintain IT documentation and standard operating procedures.
  • Travel between sites to provide on-site support when required.
  • Assist with system upgrades, installations, and integration projects.
  • Collaborate with third-party vendors
  • Ensure IT services comply with business processes and standards.
  • Coordinate with Central IT for access to central systems and resources.
  • Resolve support tickets within 24-48 hours.
  • Maintain uptime at 99.5% or higher.
  • Respond to support requests within 15-30 minutes.
  • Track and manage weekly/monthly support tickets to identify and address trends.
  • Keep escalation rate below 10% by resolving most issues at the first level of support.

Requirements for the Role:

  • 3-5 years of experience in a similar IT Support role.
  • Full drivers license and use of own vehicle
  • Strong knowledge of Active Directory, Group Policy, and Microsoft 365 (Intune, Entra, and Azure platforms).
  • Solid understanding of Windows and Server operating systems.
  • Proficiency with Office 365 applications.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to work both independently and collaboratively while managing multiple priorities.
Apply now

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