IT Training And Communications Officer

The opportunity
Our client is a government organisation in the western suburbs. They have a great opportunity for an IT Training and communications Officer to produce and facilitate training for various technology systems, applications and hardware on behalf of the IT Services department.

• 3 months initial contract starting ASAP, potential for extensions
• Hourly rate of $51.26 plus super
• Hybrid working arrangements, Werribee location

The role
As the IT Training and communications Officer, your responsibilities will include but are not limited to:

• Plan the development and delivery of new technology training initiatives
• Engage internal stakeholders to successfully plan and deliver technical training initiatives
• Liaise with system vendors to successfully plan and deliver technical training initiatives
• Develop support collateral i.e. Quick reference guides, work instructions etc. as needed for system users based on supplied technical system documentation
• Review and update new and existing Technical training collateral for quality, relevance and currency
• Plan, schedule and facilitate introductory System and Technology training for new staff as part of onboarding
• Develop and facilitate individual and group training via relevant channels ie. Classroom, MS Teams and self-paced e-learning
• Work collaboratively with the delivery teams and other internal stakeholder groups to provide feedback on staff use of new systems and concerns, assisting them to respond
• Support onboarding of new staff through introductory systems training
• Create, support and maintain key partnerships and relationships with key stakeholders to ensure training and communication collateral maintains its relevance and currency
• Work with teams and individuals to bring them along with the change to support the sustainment of system implementation/changes
• Apply a continuous feedback, learning and improvement loop to everything you do
• Facilitate the development and delivery of targeted and organisation-wide, pro-active & reactive communications on behalf of the Department
• Develop and maintain a Communications Plan, communications templates and communications tracking sheet for technology project changes
• Update and maintain Department intranet site

About you
To be successful in this role you will need:

• Relevant tertiary qualifications such as Cert IV Workplace Training and Assessment or similar
• Demonstrated experience in an IT or systems training role/s (expected minimum 2+ years)
• Experience in the development, delivery and review of training programs, and the creation of supporting materials and instructional documentation, including eLearning
• Experience with Adobe Captivate eLearning software or similar
• Effective written and verbal communication skills, capable of explaining complex concepts in a clear and concise manner
• Available to start at short notice – aiming for a December start

Please note that if successful, you will need to undergo a police check.
Apply:
Please submit your resume ASAP. For more information, please call Jarrodd on 0438 661 623 or email jarrodd.edwards@talentinternational.com.