Medical Receptionist

About the Role:

We are seeking a friendly, professional, and customer-focused Customer Service / Receptionist to join our clients dedicated Reception team. This role is essential to creating a welcoming atmosphere for all visitors and users of the facility, ensuring they feel respected, supported, and guided from the moment they enter.

Responsibilities:

• Welcome and assist all facility visitors, addressing enquiries promptly and professionally.
• Provide wayfinding assistance to various locations within the facility and direct couriers or deliveries as necessary.
• Maintain a clean, organised, and well-presented reception area at all times.
• Handle inquiries related to parking and provide access to translation services for non-English-speaking visitors.
• Address and manage difficult interactions calmly and respectfully, escalating to the Reception Manager when needed.
• Respond quickly to emergencies in line with the facility’s Emergency Management Plan.
• Additional responsibilities as directed by management to support the smooth operation of the Reception team.

Skills & Attributes:

• Exceptional customer service skills, with a strong focus on empathy and respect.
• Experiance or Interest in the Health care industry preffered
• High level of communication skills (verbal, written, and active listening).
• Professional presentation and ability to work independently.
• Strong attention to detail and commitment to accuracy.
• Ability to navigate diverse perspectives and cultures, tailoring interactions to meet individual needs.
• Ability to handle challenging situations with calm and professionalism.

Experience:

• Proven experience in a customer-focused role; experience in a healthcare setting is desirable.
• Familiarity with basic medical terminology is an advantage but not essential.

Additional Requirements: Successful applicants will be required to complete a Working with Children Check and provide a current Police Clearance prior to commencing employment.

If you have a passion for helping others and a commitment to providing superior service, we invite you to apply and make a difference in every interaction.

Please note, only candidates currently located in Australia with unrestricted working rights will be considered!

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact:
Amy Whitfield at amy.whitfield@talentinternational.com or 0490 888 247