Mulesoft Integration Support Team Leader

  • Australia
  • Melbourne
  • Contract
  • Negotiable

Opportunity

Long-term hourly rate contract with 12-month initial term and on-going extensions. Market Rate. Hybrid Work Flex – 1 to 3 days in office!

This is a leadership opportunity for a Mulesoft and API Integration Specialist to lead a team of Support Engineers looking after the Integration BAU operations of what is Australia’s leading public sector Salesforce implementation.

Role

  • Lead a team of Integration Support Specialists, providing coaching and support to ensure high-quality service delivery
  • Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements
  • Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues.
  • Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for integration platforms using tools such as Splunk and Dynatrace
  • Ensure support and operational activities are aligned with business prioritisation, ICT security and architecture patterns, and the Agency’s overall strategic objectives.
  • Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
  • Responsibility for the day-to-day running and operations of the client’s integration platforms
  • Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
  • Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements
  • Identify areas of improvement and implement solutions and continuous improvement initiatives

About YOU

  • At least 5 years’ experience working with API integration ideally in a support/operations role.
  • Experience maintaining and administering APIs and applications using MuleSoft.
  • Excellent communication and stakeholder management skills to manage competing stakeholder groups.
  • Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.
  • Proof of Australian Citizenship and ability to secure AGSVA Baseline Clearance.

Apply

Email your CV in confidence to kylie.mcmanus@talentinternational.com // 0408 388 680.

Apply now

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