Network Connectivity Support Specialist
A prestigious Financial Services provider is seeking a Network Connectivity Support Specialist to join their team on a permanent basis.
Joining a dynamic, close-knit team, your main responsibilities will be to support the software and hardware of a large number of external clients, who connected to their systems via gateways and various products / services. They are about to embark on a large network refresh program, which will require you to go onto client sites to decommission end of life network devices and install / configure and test new network devices.
Leveraging your solid networking, TCP/IP, BGP and ITSM knowledge and experience, the main responsibilities will include monitoring and responding to alerts, troubleshooting network access issues, installing / configuring network devices as well as updating patches and delivering new services for clients.
This position will suit candidates with excellent customer service skills, coupled with an ability to quickly learn new tools and technologies.
To be successful in this role, you will need:
- Tertiary qualifications with relevant industry certifications (i.e. CCNA)
- Proven experience working in a Network Administration / Field Services capacity
- Solid background in networking (routers, switches, firewalls) with understanding of various network protocols (BGP, OSFP etc)
- Previous experience working in a data centre environment and/or visiting client sites
- Advanced knowledge of TCP/IP
- Understanding of ITSM
- Exceptional customer service and stakeholder engagement skills combined with strong communication skills
- Advanced troubleshooting and problem-solving skills
Please note – this role is a Tuesday – Saturday role based in Sydney’s North Shore (three days per week in the office).
If you are interested in this exciting opportunity, we want to see your profile – please apply now!