Oracle Functional Consultant - CX Sales & Service

The client is based in Brisbane and would ideally like someone Brisbane based to work on site 4 days a week with 1 day a week work from home. However, for the right resource, they will entertain candidates based anywhere in Australia who can work fully remotely.

Our client is Australia’s leading integrated construction material manufacturer and contractor. A family business in operation now for over 100 years, they have grown and adapted, rising to the top of a competitive and dynamic market. Today, they employ over 2300 staff and are one of the largest manufacturers in Australia.

They have an existing Oracle environment mainly leveraging Oracle Cloud CX for CRM / Sales functionality. They are seeking to add Oracle Service capability to the existing environment, specifically deploying Oracle CX Service Customer Portal. As such we are seeking a Consultant that can provide functional guidance across both Oracle Sales & Service Applications.

Your duties will include:

Provide specialty product knowledge in the Oracle Cloud CX Sales and Service applications
Lead an implementation of Oracle CX Service Customer Portal
Ownership for the support of allocated Oracle applications, including configuration, custom extensions, system integrations and reporting
Work collaboratively with Oracle Support and implementation partners to troubleshoot issues and progress fixes
Follow defined systems development methodologies and change management processes
Analysis of complex business requirements and translation to robust documented Oracle solution designs
Development and execution of unit and systems test plans
Contribute to business systems roadmap and strategic planning
Work collaboratively with Business Systems team members to deliver solutions
Perform after hours duties as required

About You:

In order to be successful in this role, it is essential that you possess the following skills, knowledge and attributes:

Minimum 5 years implementation experience with Oracle Cloud Fusion Applications and related Oracle PaaS services:
- Implementation design and configuration for Cloud CX Sales and Service applications, ideally including CX Customer Portal
- Reporting using Oracle Transaction Business Intelligence (OTBI)
- Knowledge of system integrations using Oracle Integration Cloud (OIC)
- Knowledge of security requirements for Oracle Identity Access Management (IAM)
Thorough understanding of Oracle and financial accounting best practices
Thorough understanding of the Oracle Fusion Applications data model to access required data
Knowledge of Oracle Business Intelligence Cloud Connector (BICC) for extraction of data
Demonstrated high level analytical skills
Excellent communication skills both verbal and written
Tertiary qualification in Information Technology or related field

It is desirable that some or all of the following skills, knowledge and attributes compliment your skill set:

Experience with Oracle E-Business Applications R12
Implementation of Oracle Fusion Analytics Warehouse (FAW)

The Benefits:

Full-time permanent position
Competitive salary commensurate with knowledge and experience
Flexible working hours available
Paid and unpaid leave entitlements as per the National Employment Standard (NES)
Excellent employment conditions, stability and a commitment to career advancement for enthusiastic and motivated people

If you would like to find out more about this opportunity, Talent and everything in-between, don’t hesitate to call Brid Coughlan on 0439 213 636 for a confidential discussion.

brid.coughlan@talentinternational.com
https://www.linkedin.com/in/brid-coughlan/

Apply now