Participant Support Officer

  • Australia
  • Victoria
  • Contract
  • Up to AU$37.36 per hour

Talent International are currently recruiting for APS3 Participant Support Officer to work for an Australian Federal Government Client based in Warnambool. This position is a will run until the 31st of December with the view to be extended and is paying an hourly rate of $37.36per hour plus superannuation.

Purpose of the Role:

The APS3 Business Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior client positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:
· Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and client online support.
· Managing the team shared email inbox, appointments and telephone enquiries.
· Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
· Undertaking research and investigation activities and preparing associated reports and correspondence.
· Supporting planning teams by actioning planning tasks that do not require delegation.
· Undertaking a range of data entry activities and ensuring follow up is completed.
· Receiving and recording complaints and other feedback in the client Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Essential Requirements:
· Previous experience in a similar role
· Strong knowledge of the NDIS Act
· Experience working within disability sector
· Excellent Written and oral communication skills
· Excellent stakeholder management skills
· Independent worker with strong decision making

If you can demonstrate all the above, then please apply now. Only shortlisted candidates will be contacted.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.