Product Support Consultant - Financial Applications

  • Australia
  • Perth
  • Permanent
  • Negotiable
  • Full-time, permanent opportunity
  • West Perth location with WFH flexibility
  • A Financial Applications background is essential

Our client isa globally recognised player in their field; corporate accountancy with a small/growing presence in WA and interstate.

Due to their continued growth and diversification, they require an energetic and motivated Product Support Consultant for a national based role based out of WA.

The organisation’s client base require software support via an enquire logging system, email or phone-based enquiries. The identification and appropriate solution for each enquiry requires a solid understanding of the corporate accountancy / insolvency sector.

The role will encompass the follow responsibilities:

  • Prioritise and triage all enquiries within benchmarks
  • Troubleshooting raised issues
  • Attend to all client interactions via enquiry portal, email or phone
  • Preparing release notes and knowledgebase articles
  • Training of users
  • Assisting clients to prepare checklists and document templates

Essential Requirements

  • 5 years (minimum) in an Applications Support role, with 3+ years being within financial applications.
  • Experience and knowledge in Corporate Accountancy / Insolvency
  • Previous use of Insolvency software (Insol6/MYOB or Core IPS) highly regarded
  • Cashbook experience (preferred)
  • Previous experience with Jira or similar Support Desk tools.

Skills

  • Excellent oral and written communication skills
  • Driven analytical and problem-solving abilities
  • Customer-centric mindset
  • Empathy for Users: Strong ability to understand and anticipate customer needs, pain points, and goals.
  • Adaptable: Willingness to adapt based on challenges and or changing prorities.

If this sounds like the opportunity you are seeking and you possess the essential experience noted, please apply for this position via the “APPLY NOW” link with your updated resume. Please note, given the number of applications, only suitable candidates will be contacted for a further discussion.

For any further questions and a confidential discussion, please contact Huma Irshad on 08 6212 5523 or huma.irshad@talentinternational.com

Apply now

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