Program Cutover & Hypercare Lead

  • Australia
  • Brisbane
  • Contract
  • Paying over $1200 per day (inc. super)

Talent is recruiting for a Program Cutover & Hypercare Lead to join our client in the Higher Education Sector based in St Lucia, Brisbane on a long-term contract through until June 2026.

// Cutover & Hypercare Lead! HCM Program

// Paying over $1200 per day (inc. super)

// Contract until end of June 2026

About the role:

Are you ready to lead a pivotal transition within one of our client’s most significant transformation programs? The Program Cutover & Hypercare Lead will play a critical role in the HCM Program, ensuring a smooth and seamless transition.

You will drive the cutover strategy, oversee the Hypercare phase, and ensure the new solution is effectively embedded into operations. Working across multiple teams, you will lead a structured and well-coordinated cutover, balancing operational continuity with structure and discipline.

Key responsibilities will include:

  • Develop and document the detailed cutover plan, ensuring a seamless transition to the new solution while minimising disruption to operations.
  • Lead the actual cutover process, ensuring a successful transition to the new system, ensuring all activities are completed on schedule.
  • Define and document in detail the Hypercare strategy in collaboration with the Program team and other stakeholders.
  • Lead and manage the Hypercare phase after the solution goes live. Ensure the new solution is stable, performs optimally and users are adequately supported in resolving any issues.
  • Ensure that after the Hypercare period, the solution is fully transitioned to the operations team with proper knowledge transfer and documentation.
  • Identify and mitigate transition risks, proactively address challenges, and maintain clear communication with internal teams, vendors, and senior stakeholders.

About you:

  • Significant experience (6+ years) in a cutover leadership role with some HCM and/or PY ERP software.
  • Have previously led a hypercare/support phase.
  • Strong experience in managing project schedules, resources and deliverables during a critical support phase.
  • Proven ability to lead cross-functional teams.
  • Strong leadership, communication and stakeholder management skills.
  • Ability to lead teams during stressful situations and make quick decisions to minimise disruptions
  • Excellent problem-solving, time management and decision-making abilities.
  • Ability to work autonomously and be self-motivated, combined with a high level of initiative, drive and enthusiasm.

How to Apply:
To find out more, please “Apply for this job” or contact Jackson Bruce on 0435 581 994 or via email at jackson.bruce@talentinternational.com.

For a list of all vacant positions, please see our website www.talentinternational.com

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