Salesforce Business Analyst (Contract)
Job Description: CRM Business Analyst (Salesforce Sales Cloud Specialist)
Location: Sydney
Contract Duration: 6 months (with the possibility of extension)
Eligibility: Must be an Australian citizen
About the Client: We are collaborating with a leading aerospace and information security company seeking a highly skilled CRM Business Analyst. This role is essential in spearheading the implementation of a new Salesforce CRM system, specifically utilizing Salesforce Sales Cloud, which will streamline processes across various business units and enhance overall operational efficiency.
Role Overview:
As the CRM Business Analyst with a focus on Salesforce Sales Cloud, you will be responsible for the complete lifecycle of the CRM implementation project. This includes assessing business needs, defining system requirements, and ensuring the successful deployment and integration of the Salesforce platform. Your expertise will not only guide the implementation but also help optimize the system for future growth.
Key Responsibilities:
Stakeholder Engagement: Collaborate closely with cross-functional teams and key stakeholders to gather detailed requirements specific to Salesforce Sales Cloud. This includes understanding sales processes, customer interactions, and data management needs.
Process Mapping and Analysis: Conduct thorough analyses of current sales processes and workflows to identify gaps and opportunities for improvement within the Salesforce ecosystem. Develop and present business cases for enhancements that align with strategic goals.
Integration Management: Oversee the integration of Salesforce Sales Cloud with other critical business applications (e.g., ERP systems, marketing automation tools) to ensure a seamless data flow and comprehensive view of customer interactions.
User Training and Support: Design and deliver training programs tailored to various user groups, ensuring that all team members are equipped to effectively use Salesforce Sales Cloud. Provide ongoing support to address user questions and troubleshoot issues.
Performance Measurement: Establish key performance indicators (KPIs) to measure the success of the Salesforce implementation. Continuously monitor system performance and user feedback to identify areas for improvement.
Qualifications:
Experience: A minimum of 10 years in business analysis, with at least 5 years dedicated to CRM projects, specifically focused on Salesforce Sales Cloud implementations.
Salesforce Expertise: Extensive experience in Salesforce Sales Cloud, including hands-on implementation and configuration. A Salesforce certification (such as Salesforce Administrator or Salesforce Sales Cloud Consultant) is highly desirable.
Integration Knowledge: Proven track record in managing systems integration projects, particularly involving Salesforce and other business applications. Experience with APIs and middleware solutions is a plus.
Analytical Skills: Strong analytical capabilities with the ability to translate complex business needs into actionable technical requirements within Salesforce.
Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Work Environment:
Initially, you will need to work in the office to facilitate collaboration and rapid project onboarding. As you settle into the role, a hybrid work model will be adopted, allowing for 3 days in-office and 2 days remote work.