Senior Applications Support Specialist
- Senior Applications Support Specialist
- Full Time Permanent Role
- Adelaide Based Role
The Senior Applications Support Specialist is responsible for providing advanced technical support and troubleshooting
for enterprise applications. This role involves overseeing the day-to-day operation of business-critical applications,
ensuring system stability, and working with various teams to resolve complex issues. The Senior Applications Support
Specialist will act as a subject matter expert for applications, contribute to system improvements, and ensure timely
resolution of user issues to minimize business disruption.
Responsibilities:
- Provide expert-level support for business-critical applications, including troubleshooting complex issues, diagnosing system errors, and resolving incidents.
- Respond to and resolve application incidents and service requests in accordance with defined SLAs.
- Collaborate with development teams, vendors, and other IT personnel to resolve application defects, issues, and performance bottlenecks.
- Continuously monitor the health and performance of key applications, ensuring minimal downtime and optimal performance.
- Identify system inefficiencies, recommend improvements, and implement solutions to optimize application performance and availability.
- Assist with the configuration, deployment, and integration of new applications and updates/patches to existing systems.
- Support testing and ensure proper deployment and functionality of applications post-release.
- Manage escalated incidents and provide solutions that minimize business disruption.
- Investigate root causes of recurring incidents, propose solutions, and lead or assist in implementing fixes to prevent future occurrences.
- Provide advanced application support to end users, including troubleshooting, issue resolution, and
guidance. - Conduct training sessions for end-users and other technical staff to increase application proficiency and resolve common issues.
- Create and maintain necessary detailed documentation related to application configurations, known
issues, troubleshooting guides, and resolution steps. - Work closely with cross-functional teams, including infrastructure, database, security, developers, testers and business teams to ensure seamless application operation.
- Communicate complex technical issues and resolutions to non-technical stakeholders.
- Maintain a high standard of conduct and work performance to promote Healthcare Australia’s reputation with key internal and external stakeholders
- Participate in relevant management planning and regular IS&T meetings
- Actively engage and participate in the company’s performance management framework and review
processes - Ensure compliance with all legal and statutory requirements on a timely basis
- Participate and comply with the company’s quality management systems and processes
- Work safely and in accordance with Healthcare Australia’s OHS policies and procedures
- Maintain awareness of employee OH&S rights and responsibilities as defined in the HCA OH&S Manual
Required Skills and Experience
- 5+ years of experience in IT support or application support, with at least 2 years in a senior or lead role.
- Strong hands-on experience with application troubleshooting, system monitoring, and performance optimization.
- In-depth knowledge of enterprise-level applications, databases, and middleware (e.g., SQL, Oracle,
Microsoft Dynamics, etc.). - In-depth knowledge and experience with SQL Server and T-SQL scripting
- Experience with supporting a Salesforce environment (desired)
- Proficiency in common operating systems (Windows, Linux, etc.), networking concepts, and scripting languages (e.g., PowerShell).
- Exposure to data extraction, analysis and reporting (SSRS)
- Experience with application monitoring tools and incident management systems (e.g., ServiceNow, JIRA, Splunk).
- Strong problem-solving skills, with the ability to analyze complex issues and recommend effective
solutions. - Excellent communication and interpersonal skills, with the ability to interact with both technical and nontechnical stakeholders.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
Preferred Qualifications
- ITIL certification or other relevant IT service management certifications.
- Certifications related to specific enterprise applications (e.g., SQL, Oracle, SAP, etc.) are a plus.
- Familiarity with cloud-based applications and platforms (AWS, Azure, etc.) is a plus.
If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via E// ivan.aureus@talentinternational.com for a confidential chat!