Senior Applications Support Specialist

  • Australia
  • Adelaide
  • Permanent
  • Negotiable
  • Senior Applications Support Specialist
  • Full Time Permanent Role
  • Adelaide Based Role

The Senior Applications Support Specialist is responsible for providing advanced technical support and troubleshooting
for enterprise applications. This role involves overseeing the day-to-day operation of business-critical applications,
ensuring system stability, and working with various teams to resolve complex issues. The Senior Applications Support
Specialist will act as a subject matter expert for applications, contribute to system improvements, and ensure timely
resolution of user issues to minimize business disruption.

Responsibilities:

  • Provide expert-level support for business-critical applications, including troubleshooting complex issues, diagnosing system errors, and resolving incidents.
  • Respond to and resolve application incidents and service requests in accordance with defined SLAs.
  • Collaborate with development teams, vendors, and other IT personnel to resolve application defects, issues, and performance bottlenecks.
  • Continuously monitor the health and performance of key applications, ensuring minimal downtime and optimal performance.
  • Identify system inefficiencies, recommend improvements, and implement solutions to optimize application performance and availability.
  • Assist with the configuration, deployment, and integration of new applications and updates/patches to existing systems.
  • Support testing and ensure proper deployment and functionality of applications post-release.
  • Manage escalated incidents and provide solutions that minimize business disruption.
  • Investigate root causes of recurring incidents, propose solutions, and lead or assist in implementing fixes to prevent future occurrences.
  • Provide advanced application support to end users, including troubleshooting, issue resolution, and
    guidance.
  • Conduct training sessions for end-users and other technical staff to increase application proficiency and resolve common issues.
  • Create and maintain necessary detailed documentation related to application configurations, known
    issues, troubleshooting guides, and resolution steps.
  • Work closely with cross-functional teams, including infrastructure, database, security, developers, testers and business teams to ensure seamless application operation.
  • Communicate complex technical issues and resolutions to non-technical stakeholders.
  • Maintain a high standard of conduct and work performance to promote Healthcare Australia’s reputation with key internal and external stakeholders
  • Participate in relevant management planning and regular IS&T meetings
  • Actively engage and participate in the company’s performance management framework and review
    processes
  • Ensure compliance with all legal and statutory requirements on a timely basis
  • Participate and comply with the company’s quality management systems and processes
  • Work safely and in accordance with Healthcare Australia’s OHS policies and procedures
  • Maintain awareness of employee OH&S rights and responsibilities as defined in the HCA OH&S Manual

Required Skills and Experience

  • 5+ years of experience in IT support or application support, with at least 2 years in a senior or lead role.
  • Strong hands-on experience with application troubleshooting, system monitoring, and performance optimization.
  • In-depth knowledge of enterprise-level applications, databases, and middleware (e.g., SQL, Oracle,
    Microsoft Dynamics, etc.).
  • In-depth knowledge and experience with SQL Server and T-SQL scripting
  • Experience with supporting a Salesforce environment (desired)
  • Proficiency in common operating systems (Windows, Linux, etc.), networking concepts, and scripting languages (e.g., PowerShell).
  • Exposure to data extraction, analysis and reporting (SSRS)
  • Experience with application monitoring tools and incident management systems (e.g., ServiceNow, JIRA, Splunk).
  • Strong problem-solving skills, with the ability to analyze complex issues and recommend effective
    solutions.
  • Excellent communication and interpersonal skills, with the ability to interact with both technical and nontechnical stakeholders.
  • Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Preferred Qualifications

  • ITIL certification or other relevant IT service management certifications.
  • Certifications related to specific enterprise applications (e.g., SQL, Oracle, SAP, etc.) are a plus.
  • Familiarity with cloud-based applications and platforms (AWS, Azure, etc.) is a plus.

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via E// ivan.aureus@talentinternational.com for a confidential chat!

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