Senior Infrastructure Engineer

• Senior Infrastructure Engineer
• Full Time Permanent Role
• Adelaide Based Role // No WFH Options

As a key member of the IT Infrastructure team, you will be providing a wide range of infrastructure services across the stores, distribution centre, data centre and national office.

Responsibilities:

• Provide escalation support troubleshooting and support across a broad suite of infrastructure and networking equipment
• Support, patch and upgrade various systems and server software packages
• Support and manage of remote app environments
• Assist in Automating repetitive tasks
• Manage various IT security platforms including ATP EOP and Next Gen firewalls
• Assist in delivering major infrastructure upgrades and transformations
• Action security objectives as outlined by vCISO
• Engage and assist in the management of external service providers
• Configure and manage monitoring tools
• Assist with supporting the overall Service Delivery function including Service Desk, Network Support, Applications Support, and IT Governance
• Support and contribute to all technical elements of ITIL and service management
• Actively contribute to a customer centric team service focus
• Drive an unrelenting focus on protecting the overall IT environment by implementing and enforcing best practices that ensure continuity of IT services
• Contribute to ongoing documentation and update of procedures and internal processes
• A can-do attitude, and whatever it takes approach

Required Skills and Experience

• Proven experience with at least 5 years in a senior technical role
• Relevant industry certifications desirable
• Demonstrated customer service focused attitude and approach mandatory
• Strong intellectual capacity, communication skills and ability to collaborate effectively with stakeholders at all levels
• Familiarity with ticketing, incident, problem and change management systems
• Solid experience in delivering enterprise-wide IT services with a national organisation
• Strong continuous improvement and learning approach
• Experience in supporting Retail companies desirable
• Exposure to SD-WAN desirable

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via E// ivan.aureus@talentinternational.com or +61 8 8228 1502 for a confidential chat!