Senior Operations Specialist
Working for a smaller government department, the team delivers digitally enabled, whole-of-government services to the Queensland public. This role ensures the ongoing support, maintenance, and optimal operational performance of technology infrastructure.
Key Responsibilities
As a Senior ICT Operations Specialist, you will:
- Oversee, monitor, and support all aspects of technical infrastructure, including virtual and physical servers, networks, and ICT security, providing 2nd and 3rd level support as required.
- Provide guidance and mentorship to teammates to enhance service improvement, identify dependencies and constraints, and implement technology and process improvements.
- Ensure ongoing service delivery by managing workflows and addressing complex or escalated issues.
- Monitor and maintain systems and infrastructure to ensure high performance and availability.
- Analyse data and statistics for business reporting, offering recommendations to improve service delivery, technical performance, and capacity planning.
- Maintain strong relationships with internal stakeholders and external suppliers, addressing supply issues with vendors and escalating performance concerns in service level agreements.
- Create and maintain technical documentation as required.
- Participate in after-hours work when necessary, such as server OS patching.
About You
Technical Skills & Experience
- Expertise in Microsoft Azure and O365 product support.
- Strong knowledge of Azure Cloud deployment and management.
- Experience with Microsoft Server administration (MCSE certification desirable).
- Practical knowledge of Microsoft SCCM, Intune, and SharePoint.
- Understanding of LAN, DHCP, and DNS network configurations.
- Familiarity with ITIL Service Management practices.
- Awareness of Modern Workplace best practices from a technical perspective.
To be considered please click apply now, or contract David Reynolds on 07 3221 3333,