Service Delivery Manager

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$170000 per annum

Role Title: Service Delivery Manager

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Seven Hills (4 days in the office)

Salary: $120,000 – $170,000 (dependent on experience)

Role Details:

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client – a rapidly growing technology organisation – to help appoint an experienced and proactive Service Delivery Manager.

This is a key leadership role aimed at lifting the capability of the current tech support team (5-6 people), streamlining internal service delivery, and building scalable, standardised support processes across both hardware and software environments.

As the Service Delivery Manager, you will:

  • Take full ownership of the service/support function and uplift the maturity of the service desk
  • Optimise workflows to improve productivity, SLAs, and accountability
  • Be the first point of contact for triaging and escalating support queries
  • Support both internal (80%) and external (20%) customers with a focus on exceptional service quality
  • Work closely with leadership (GM/COO) and other departments to support new tech rollouts and product adoption internally

This is a high-impact role for someone who enjoys building efficient systems, mentoring support teams, and driving a customer-first mindset across the board.

Required Skills and Experiences:

  • Proven leadership experience managing service/support teams, ideally in a scaling business
  • Expertise in ITIL frameworks and best practices (certification highly regarded)
  • Experience with ServiceDesk+ or similar platforms
  • Demonstrated ability to establish uniform service processes and manage SLAs effectively
  • Strong stakeholder engagement and communication skills (internal and external)
  • Ability to diagnose, manage, and resolve complex incidents across software and hardware
  • A customer-centric approach – across both internal branches and external clients
  • Experience or familiarity with IoT technologies, 4G systems, and surveillance equipment is highly desirable
  • Proven ability to scale operations efficiently, without significantly growing headcount
  • Solid track record of driving continuous improvement and coaching teams to higher performance
  • Strong analytical, risk management, and project planning abilities

Additional Details & Benefits:

  • Permanent role with a growing, innovative tech business
  • Scope to build and shape service operations from the ground up
  • Significant exposure to tech leadership and business strategy
  • Collaborative team environment with long-term growth opportunities
  • The company is growing 15-20% YoY, offering strong job stability

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

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