Service Desk Analyst

  • United States
  • Full Time

Our client is heavily impacting the critical infrastructure in Georgia and the surrounding areas and is hiring for a multiple Service Desk Analysts focused on Tier I, II, and III tickets. The role is open for junior, mid, and senior-level candidates. This is a great opportunity to join a company that values employees and supports longevity within their environment! You will also have the opportunity to impact the CI of the state with various internal projects.

**Must be a US Citizen, GC holder, or H4 EAD – we are unable to support H1B visas and we do not work with third-party sponsors**

Job Description:

  • Contribute to technical assistance, problem resolution, and managing service requests
  • Ensuring system usability
  • Monitoring system performance
  • Troubleshooting tier I, II, and/or III tickets depending on experience
  • Implement IT Service Management best practices
  • Collaborate with technical and business teams
  • Document resolutions and processes
  • Utilize customer service skills by working with internal users and external customers

Qualifications:

  • Must be able to come into the office in Tucker, GA 3x/week
  • In-depth experience with desktop hardware and software troubleshooting, encompassing operating systems (Windows and macOS), application support, network connectivity, and peripheral devices (such as printers, scanners, and monitors)
  • Expertise in mobile device support, particularly with iPhones and iPads, including setup, configuration, troubleshooting, and integration with enterprise systems
  • Proven experience in supporting audiovisual (AV) systems and conference room technology.
  • Strong understanding of IT service management best practices and tools
  • Familiarity with remote access tools (e.g., VPN, Remote Desktop)
  • Proficient in Microsoft Office 365 and related cloud solutions (such as Teams and OneDrive).
  • Experience with IT service management (ITSM) tools like ServiceNow and Ivanti ITSM
  • General knowledge of network and system security best practices
  • Strong capability to implement standardized security protocols and procedures

If you’re interested, please apply directly or reach out to Emma and emma.corcodilos@talentinternational.com.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.