Service Desk Analyst

  • New Zealand
  • Auckland
  • Contract
  • Negotiable
  • Service Desk Analyst
  • Location: Auckland CBD – Hybrid opportunity – 2 days in office
  • 6 Month contract

Are you a tech-savvy problem solver who thrives in a fast-paced, supportive environment? Our client is seeking a Service Desk Analyst to join their friendly and collaborative IT support team.

As part of a 13-person team, you’ll provide exceptional Level 1 & 2 support via phone and email, with occasional in-person support on a rotating basis. You’ll work with a range of enterprise systems in a Microsoft environment, so confidence with Active Directory and Office 365 is essential.

We’re after someone who is:

  • Proactive and able to hit the ground running

  • A natural problem solver who tries to resolve issues before escalating

  • Comfortable in a remote-first setup (with 1-2 days in office as needed)

  • Eager to learn and has a genuine passion for helping people

  • A great communicator who can bring a positive, outgoing energy to the team

To be successful in this position, you will need:

  • 2+ years of Service Desk or Desktop Support experience

  • Hands-on experience with Active Directory and Office 365

  • Confidence handling Level 1 & 2 support tickets

  • Strong communication and customer service skills

  • A friendly, team-oriented attitude (bonus points for a sense of humor!)

Tools Used:

  • ServiceNow (Ticketing System)

  • Microsoft Suite – Active Directory, Office 365

  • Enterprise hardware and software environments

If you love solving problems, helping users, and want to be part of a collaborative and supportive team, we’d love to hear from you!

Apply now to bring your personality and passion for IT support to a team that values both.

Apply now

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