Service Desk Analyst

  • Australia
  • Victoria
  • Contract
  • Negotiable
  • Government Department – Contract until End of June
  • Ballarat Location
  • Level 1 IT Support

This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Accountabilities

  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services

Skills & Competencies

  • Minimum 12 months as a Service Desk Analyst
  • Excellent customer service skills
  • Experience supporting Microsoft Environment
  • Good communication skills, both written and verbal, including a personable and professional phone manner
  • Experience providing comprehensive first level support for tools and applications for Microsoft Office products

What’s in it for you:

  • Government Agency
  • Supportive Team Environment
  • Contract until End of June

Express your interest to Jimmy Nguyen by clicking the ‘Apply Now’ button below or contact Jimmy Nguyen on jimmy.nguyen@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.