Service Desk Analyst

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 6 month contract | Potential for extensions
  • Melbourne CBD Location | Hybrid Working Arrangements
  • Government Authority | Level 1 ICT Support | ITIL Framework

The Role:
This Government Authority is seeking a Service Desk Analyst to provide organisation-wide systems and support to enable the organisation to deliver its strategic objectives.

The Responsibilities:

  • Exercises professional judgement in the application of customer service delivery to resolve IT issues and problems.
  • Provide level 1 IT help desk support for systems, network, and equipment related issues, responding through phone, incident tickets or desk-side support.
  • Ensure all incident and request tickets are accurately logged and managed efficiently to agreed service levels.
  • Provide support, service, testing and troubleshooting for networks and equipment, escalating issues when required.
  • Assist with the development and maintenance of documentation including policies, procedures, and knowledge bases.

Skills & Experience Required:

  • 5+ years’ experience in working as a Service Desk Analyst, IT Support Officer or IT Help Desk Analyst.
  • Experience working in a complex IT service desk environment involving servicing hardware and software desktop, server/network, telephony and peripheral (MFDs, scanners, printers) and mobile devices such as smart phones, tablets, and laptops.
  • IT qualifications for Microsoft client/server technologies or a minimum three years’ relevant experience desirable.
  • Service delivery experience or qualifications in ITIL service operations and delivery desirable.
  • Prior Public Sector experience would be strongly desirable.
  • Must be an Australian Citizen.

What’s in it for you:

  • Initial 6 month contract | Potential for extensions
  • Melbourne CBD Location | Hybrid Working Arrangements
  • Government Authority | Level 1 ICT Support | ITIL Framework

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

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