Service Desk Officer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Service Desk Officer
  • Initial Contract until June 2025 with possibility for extension
  • Adelaide Based Position

Responsible for the delivery of effective and knowledgeable incident and service request management in accordance with policies, procedures and SLAs.

Experience:

  • Demonstrated experience in the provision of excellent customer service.
  • Demonstrated experience in working effectively in an ICT service desk environment and/or in the use of a range of computer systems.
  • Demonstrated experience in working with highly confidential material and ability to maintain confidentiality of sensitive and confidential information.

Competencies:

  • Ability to communicate effectively, both verbally and in writing.
  • Ability to problem solve through investigation, research and consultation.
  • Ability to document procedures to improve response, installations, training and problem solving.
  • Ability to consistently meet deadlines, work under pressure, determine priorities, plan and organise work and maintain accuracy.
  • Proven ability to work within a team.
  • Ability to exercise judgement and vigilance to ensure the confidentiality of all records within the area of responsibility.
  • Demonstrated knowledge in standard desk top environment applications.

Desirable:

  • ITIL Foundation Certificate

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via E// ivan.aureus@talentinternational.com for a confidential chat!

Apply now

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