Service Desk Officer
IT Service Desk Officer – Join Our Dynamic Support Team!
Are you a tech-savvy problem solver with a passion for delivering top-tier customer support? We’re looking for an IT Service Desk Officer to be the first point of contact for IT inquiries and provide exceptional remote support.
Your Role:
- Serve as the first point of contact for IT-related enquiries
- Manage problem resolution and call escalation effectively
- Oversee the Service Desk and monitor the ticketing system
- Troubleshoot and resolve incidents remotely via phone and email
- Support ITIL processes, including outage management
- Maintain continuous communication with the Incident Manager
- Handle user administration (account creation, modification, and deletion)
What You Bring:
- Outstanding customer service and communication skills (written & verbal)
- Strong analytical and problem-solving abilities
- Ownership mindset – proactively resolving escalated issues
- Ability to document and track support requests while maintaining SLAs
- Strong time management and multitasking skills
- Proficiency in Windows environments, hardware, Active Directory, and office productivity applications
- Awareness of ITIL methodology
Join us and be a part of a fast-paced, innovative IT support environment where your skills will make a real impact!
Please note only local Perth based candidates are applicable.
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to jane.saxby@talentinternational.com by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com
For further enquires please call Jane Saxby on 0490 888 247