Service Desk Team Leader

  • Australia
  • Sydney
  • Permanent
  • AU$110000 - AU$120000 per annum

Talent International have partnered with one of the fastest growing Managed Service Providers in Australia to find their next Service Desk Team Leader. You will be responsible for managing a team of L2 Technical Support Engineers.

This is a permanent opportunity and is offering a salary package of up to $120k base + Super. Previous leadership experience is required for this position.

Responsibilities Include:

  • End to end management of L2 Technicians including training, advice, mentoring, conducting quarterly and annual reviews, etc.
  • Coordinating regular training programs for your team,
  • Engaging with team members to set strategic goals,
  • Improve service levels, achieving service targets and KPIs.

Position Requirements:

  • Experience leading a team of L2 Technical Support Engineers,
  • IT background with capability to resolve Level 2+ issues independently,
  • Demonstrated ability in coaching and developing staff,
  • Efficient and effective time management and organisational skills with the ability to prioritise clients’ needs and deadlines.

If you are looking for a change and enjoy leading a team then apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.