Service Management Specialist

This large government body is seeking an IT Service Management professional to work within their IT Customer Experience team within the Service Management Office.

This role requires experience across the core ITIL practices with specific niche skills in Configuration, Asset & Database Administration.

Key activities

• Plan the capture and management of CIs (configuration items) and related information.
• Agree scope of configuration management processes and the CIs and related information to be controlled.
• Actively maintains recognised expert level knowledge in one or more identifiable specialisms.
• Investigate enterprise data requirements where there is some complexity and ambiguity.
• Plan data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives
• Devises and implements master data management processes for specific subsets of data.
• Work closely within the team of five and influence and lead with your specialist knowledge.

Key skills and experience:

• Previous experience in a similar role within a large, complex organisation
• Knowledge on available standards, methods, tools, applications and processes to make appropriate decisions across Configuration, Asset and Database Administration
• Strong interpersonal, written and verbal skills, with the ability to develop working relationships with colleagues at various organisational levels.
• Experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders.
• Ability to work with independently delivering outcomes within appropriate time, quality and budget constraints.
• Strong customer focus, communicating regularly with all stakeholders, understanding customer’s short-and long-term needs.
• Experience developing, maintaining and maturing end to end asset and configuration management policies and procedures.
• Demonstrated ability and knowledge in understanding data relationships mapped to customer and organisational requirements.
• ITIL certification.

Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.