Shared Service Support Officer x 2

Talent International is currently recruiting for an Shared Service Support Officers x 2 to work for a NSW Government client based in Dubbo. The position is a 2-month contract role with the possibility of being extended and paying between $35 to $40/hour + Super.

7 hours per day/35 hours per week (Wednesday is the office day, and currently, the rest of the week is Hybrid)

Job Description:

The role responds to multi-channel customer enquiries at first contact, as well as to process transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.

What you will be involved in

• Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customers.
• Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendors, public, and industry enquiries in a fast-paced shared services environment.
• Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one service line where required in order to meet operational needs.

About you

• Demonstrated knowledge and/or experience in a customer-centric service organisation
• Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements, and work methods emerge
• Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide the best possible service approach from first contact
• Experience using multiple computer-based systems and ability to learn new systems with ease
• You must be able to travel to/from the Dubbo Office location – this role requires you to be in the office.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed at 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.