Systems Business Analyst - Microsoft Dynamics CRM
Are you passionate about leveraging technology to drive organizational success? Do you thrive on solving problems, streamlining systems, and collaborating with a dynamic team?
We’re looking for a Business Systems Analyst to join our client – a well-known NFP organization on a permenant basis and play a pivotal role in optimizing business applications, supporting projects, and driving digital transformation.
About the Role
As a Business Systems Analyst, you’ll be the vital link between stakeholders, users, and third-party providers, ensuring seamless system functionality and continual improvement. You’ll work closely with business leaders, project managers, and IT teams to design solutions, document processes, and manage system workflows across the organisation.
Key Responsibilities
- Collaborate with stakeholders to achieve project goals and objectives
- Develop and maintain documentation, including training materials and system architecture guides
- Provide support for system upgrades, configurations, and troubleshooting
- Lead initiatives for application enhancements and new system implementations
- Monitor post-implementation processes, providing insights for business analytics
- Ensure application integrity, security, and adherence to IT governance policies
- Create and manage reports using Business Intelligence tools like Power BI
What You’ll Need
- Proven experience in a similar role, with expertise with Microsoft Dynamics (or other CRM, collaboration tools, etc)
- Experience with ticketing IT ticketing systems is highly desirable
- Strong analytical skills and the ability to create process documentation and reports
- Experience with project management and user testing
- Working knowledge of Power BI is advantageous
- Experience working with data migrations
- Excellent communication and organizational skills to bridge the gap between technical and non-technical stakeholders
- Prior experience in an NFP is nice to have
Why Join?
- NFP, Salary packaging and tax credits available
- Hybrid working flexibility
- Paid parental leave
- Employee Assistance Program and Health, Safety and Wellbeing
- Ongoing professional development opportunities
Apply now for immediate consideration.