Transition Manager
Talent International is searching for an experienced Transition Manager to join a state government department in Brisbane CBD on a 12-month contract with possible extensions.
// 12-Month Contract + Likely Extensions
// 2 Days WFH Per Week
// Brisbane CBD Location
The Role:
This role sits within the Digital Enablement Program (DEP), which is delivering key foundational ICT capabilities, including Data & Analytics, Content Services, Commerce & Finance, and Identity & Integration solutions. The Transition Manager will ensure smooth service transitions from project implementation to business-as-usual operations, working closely with program managers, project managers, and business stakeholders.
Key Responsibilities:
// Develop and implement service transition strategies, operational readiness plans, and support documentation
// Ensure service designs and transition plans incorporate ITIL best practices
// Collaborate with project managers and change managers to integrate new ICT solutions into BAU operations
// Engage with stakeholders to define service requirements and optimise operational support models
// Monitor service transition progress, identify risks, and recommend improvements
Requirements:
// 5+ years’ experience in Service Design & Transition for large-scale ICT programs
// Strong expertise in IT Service Management within enterprise environments (ITIL4 certification preferred)
// Proven ability to develop service transition documentation, including SOPs, knowledge articles, and cost models
// Experience working in outsourced/offshore IT service models
// Certifications in Microsoft 365, Dynamics 365, or relevant tertiary qualifications (desirable)
How to Apply:
To find out more, please “Apply for this job” or contact James Grierson or Mats Rorvik on 07 3031 4522 or at james.grierson@talentinternational.com / mats.rorvik@talentinternational.com
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