The Client & Role:
We’re currently working with a large-scale financial services institution who are looking for an experienced Data Reporting Analyst with prior experience on contact centre projects or a significant background in a contact centre environment for a 6-month engagement.
The ideal position will be based in Melbourne with a hybrid work model of two days per week on site, rate on offer is up to $700 per day inclusive of super and contracting costs.
Responsibilities:
* Ensuring business is continually supported with reporting and analytical context associate with reports, enabling Performance Management levers to be executed accordingly across all business levels.
* Manage the timely and accurate responses to business questions and requests
* Manage stakeholder expectation through effective and timely communication
* Develop and maintain underlying scripts to ensure production of reports is of a high quality, in line with change management processes
* Enable compliance with all statutory reporting requirements
* Provide management with up-to date performance information for the purposes of critical decision making.
* Day to day analysis and problem resolution within reporting environments eg ADA, veracity, DI
* Improvements to processes for analysis, reporting and communication associated with services provided
* Resolve problems and obstacles related to delivery of reports and information for data imports
* Review Power BI access RLS
Required Skills & Specialisms:
* Experience with MI tools, reporting and analysis using tools like MS SQL (SQL Code, SSIS), Power BI, DataBricks, Python
* Deliver agreed quality outcomes on time within budgeted resource in accordance with the stated business requirements
* Strong stakeholder management
* Experience and understanding in contact centre technology, operations and performance drivers
* Data Analysis in the production of reporting according to business specifications and processes
* Operational excellence in data, business process understanding and risk management
* Knowledge of databases/warehouses and MI reporting tools such as MS SQL (SQL Code, SSIS), Power BI, DataBricks, Python
* Problem solving and process design
If you’re a Data Reporting Analyst with experience in contact centre related projects apply now via the link provided or email your CV and a relevant overview to Daniel at daniel.clifford@talentinternational.com
Due to the nature of the role, only candidates with contact centre experience in a reporting or operational capacity will be considered.