• 12 months + 6 months
• Canberra Location
• Must be an Australian Citizen

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role

Our client is seeking the engagement of a skilled Data Analyst to join their analytics team responsible for the development and maintenance of an enterprise data warehouse as well as the design and build of Business Intelligence interventions. The Data Analyst will provide essential subject matter expertise, supporting the development of analytics solutions and reports that will identify trends and drivers of performance.

Key responsibilities will include:

• Capturing of business requirements and underlying data and reporting needs
• Translation of SME and stakeholder discussions into data and reporting products
• Translation of key data insights into value adding products for stakeholders
• Articulating complex information into simple messages for stakeholders at all levels of data literacy
• Design and build of reports, dashboard, and data products to deliver key business insights
• Drive analytics best practice

Skills and Experience

• Ability to translate data insights into products
• High level analytical and evaluation skills
• Strong programming experience – SAS, SQL etc.
• Experience working in an industrialised cloud Data Lake and/or EDW environment
• Ability to translate discussion into data flows and process documentation

It is a requirement of this position that the successful candidate must be an Australian Citizen and eligible to obtain a Baseline security clearance.

Applications
To apply for this opportunity, please click ‘APPLY.’ For further information, please contact Jaela Smith on 02 6129 6302 or email jaela.smith@talentinternational.com.

The opportunity
Our client is a large federal government agency. They have a great opportunity for an EL1 SAS Administrator with experience in administrating SAS Viya to join on a long term program of work.

• Richmond or Geelong based, hybrid work from home
• Great rates negotiable, 12 months initial contract plus future extensions
• Federal government role – must have Australian Citizenship

The role
As an EL1 SAS Administrator, you will be responsible for the installation, configuration, administration and support of SAS Viya environments. You work closely with investigators, analysts, and other IT professionals to ensure optimal performance and user experience. Your responsibilities may include but are not limited to:

• Administer and maintain the SAS Viya environment, including installation, configuration, and upgrades of SAS software
• Configure system settings, data sources, and workflows to optimise performance requirements
• Monitor system health and activity logs, identifying and troubleshooting any potential issues
• Manage Role based access using identity federation (preferably OAuth /OpenID Connect) within SAS Viya platform adhering to security best practices and standards
• Oversee the integration of various data sources into the SAS environment
• Ensure data quality, consistency, and availability for analytics and reporting purposes
• Develop and maintain ETL processes to support data analytics initiatives
• Provide technical support to SAS users, addressing and resolving issues promptly
• Troubleshoot and resolve system and application problems related to the SAS environment
• Collaborate with IT and other departments to resolve hardware, software, and network issues affecting the SAS platform
• Develop and maintain comprehensive documentation for SAS administration, including procedures, guidelines, and best practices
• Provide training and support to users and team members on SAS tools and functionalities
• Conduct workshops and training sessions to enhance the SAS skills of the team and users

About you
To be considered for these roles you will need:

• experience with implementing, administering SAS environments, especially Viya platform, products, architecture and supporting technologies
• Fundamental understanding of SAS Visual Investigator, architecture and implementation best practices
• knowledge of relational and NoSQL databases, scripting languages, REST APIs and cloud computing technologies
• Strong knowledge of Identity and Access Management, Data Security and Backup/Recovery procedures for SAS Viya
• Familiarity with Kubernetes including deployments and services
• Relevant certifications in SAS administration and data analytics, experience with OpenSearch and Amazon EKS, and experience implementing security best practices for SAS Viya environment are all highly desirable

Please note that our client is a federal government department and they can only consider applicants who are Australian Citizens.

Apply:
Please submit your resume ASAP. For more information, please contact jarrodd.edwards@talentinternational.com.

• Permanent Career Opportunity
• Sydney CBD Location
• WFH (working from home) flexibility 2-3 days per week and flexible hours also
• Extensive employee benefits such as a free daily meal, discounts to award winning restaurants and hotels, etc.
• Work across a diverse client base with a wide variety of complex and interesting ER matters
• Great opportunity for someone to utilise their employment law experience in a different capacity
• Join a highly qualified team of ER and IR professionals
• Newly created permanent position due to team growth
• Competitive salary on offer ($149,500 + 10% yearly incentive bonus)

Our dedicated client, a leading entertainment organisation, is seeking an Employee Relations Specialist to join their team permanently. This is a newly created position due to extensive growth in the business. Our client is located in Sydney CBD, with the option to go to the office 2-3 days per week.

In this role:

• The comprehensive management of intricate high-risk cases will be carried out.
• Private workplace inquiries pertaining to team member grievances and disciplinary issues, including those involving harassment and discrimination, will be executed.
• Aid will be provided in negotiations, the bargaining process, and the delivery of Enterprise agreements.
• Assistance will be given to the ER Manager in recognising and implementing strategies for ongoing enhancement of people practices and risk mitigation.
• Specialised advice on policies, procedures, employment risks, and other intricate employment-related issues will be offered to stakeholders.

About you:

• Extensive experience in Employee Relations (ER) within a dynamic and intricate organisational setting.
• Thorough knowledge of workplace legislations, regulations, and Awards.
• Experience in Enterprise Agreements and Enterprise Bargaining
• Proficiency in handling highly confidential information and personal matters with professionalism.
• Substantial experience in case management, conducting investigations, and a deep understanding of stringent Service Level Agreements (SLAs)
• Be a mentor to Junior Advisors

What’s in it for you?

• Free daily meals with a new buffet menu every day
• Opportunity to join a high performing team, and make a real impact on the compliance strategy of a large, dynamic organisation
• Discounts to award winning hotel and restaurants
• Extremely flexible working arrangement, no mandated days in the office
• The ability to work autonomously and take your work and run with it!

If this role sounds like you, please APPLY NOW! Or alternatively if you would like to hear more please reach out to angus.bick@talentinternational.com

Talent International are currently recruiting experienced Senior Case Officer (Contact center based role) to work for an Australian federal government client based in Sydney CBD. This position is a 12 month contract with the view to possibly extend. This position is equivalent to Federal Government EL1 level so will be paying a daily rate between $500-600 per day plus superannuation.

About The Role

We are seeking a compassionate and skilled Case Officer with excellent customer service skills to join our clients Technology Facilitated Abuse support service. In this role, you will provide crucial assistance to victim-survivors and frontline workers who support them, addressing a variety of inquiries through inbound and outbound calls, webforms, and emails.

Key Responsibilities

• Assess and respond to complex and often confronting inquiries, providing trauma-informed support and guidance.
• Offer step-by-step advice on navigating online and digital technologies related to technology-facilitated abuse.
• Develop expertise in technology misuse and its impact on individuals, particularly within the context of domestic and family violence.
• Contribute to the development and refinement of team SOPs, templates, and processes.
• Collaborate internally and with other divisions, such as Investigations, to ensure comprehensive support.
• Provide insights to leadership on service delivery and support continuous improvement.
• Practice self-care and promote team wellbeing, ensuring a supportive and resilient work environment.
• Build and maintain strong relationships with stakeholders to enhance service effectiveness.

Essential Requirements:

• Experience in contact centre operations or similar support environments, providing sensitive and complex support.
• Professional qualifications or credentials in social work, counselling, mental health support, or related fields.

• Demonstrate excellent interpersonal and organizational skills with sound judgment.
• Communicate effectively and persuasively, both verbally and in writing.
• Understand organizational objectives and link them to broader government goals.
• Solve problems creatively and manage risks proactively.

• Take responsibility for meeting objectives and progressing work.
• Show initiative and respond proactively to client needs.
• Maintain effort and momentum despite challenges or setbacks.
• Support and foster a healthy work environment consistent with APS code of conduct and values.
• Maintain a strong understanding of technology-facilitated abuse and its relation to domestic and family violence.
• Knowledge of technologies used in abuse, including internet and mobile technologies, encryption, social media, and tracking applications.

If you are interested and can demonstrate all the above then please apply now. To apply for this role please send through your resume along with a cover letter outing your experience and addressing the essential requirements. For further information, you may contact Jessica Abboud on 02 8240 9516 for a confidential discussion.

• EL1 Organisational Change Manager – Federal Government Agency
• Contract Term: Initial contract until June 2025 + 2 x 12M possible extension options
• ACT Location / Flexible working arrangements could be negotiated

Our client is seeking a labour hire contractor at EL1 equivalent level to join the Policy Program and Engagement Division.

About the role
The Change Manager will be responsible for assessing, designing and delivering change management activities across the following projects: Aged Care, Allied Health, Pathology & Diagnostic Imaging, Medicines Manage, etc, to support the overall strategic objectives.

The primary responsibilities will include creating and implementing change management strategies and plans that maximise adoption and supporting and managing key internal stakeholder relationships to effectively embed change.

Skills and Experience

• Relevant tertiary qualifications are desirable
• Demonstrated experience in developing, implementing and evaluating organisational change management requirements
• Demonstrated experience in applying a structured methodology and leading organisational change management activities
• Excellent organisational skills
• Demonstrated experience in building and maintaining key stakeholder relationships
• Demonstrated experience in dealing with confronting and complex situations and information
• Government experience is highly desirable.

Eligibility/Other Requirements:

• To be eligible for employment in this role, you must be an Australian citizen, has up-to-date police check with no qualifications or disclosable outcomes.

How to Apply:
To apply for this opportunity, please submit your application, including a current CV, a statement of capability of up to 500 words, and contact details for two referees (who will only be contacted if the candidate progresses past the interview stage), to Connie at Talent International by clicking the “APPLY NOW” button.

Project Manager (Logistics & Procurement)

This will require you to be NV2 level cleared as a minimum.

In this role, you will be responsible for:

• Supporting the Business Manager in delivering procurement related tasks in support of the day-today capability requirements. These include:
• Procurement of Program related inventory (being the lead on all procurement life-cycle requirements)
• Receipting of purchased inventory (incoming orders, handover for asset recording)
• Transport coordination (hire vehicles, freight, safe hand transport advice)
• Manage planned maintenance and warranty issues with OEMs for inventory
• Disposals (lead for program disposal of inventory)
• Stakeholder engagement for future acquisitions (R&D as required)
• Offsite Facility Management (lock/unlock responsibility, facility maintenance).
• Identify and engage with relevant industry and stakeholders and government agencies in support of delivering procurement outcomes.
• Assist in providing logistic oversite to the management and governance of managed assets.
• Assist in the support of periodic governance assurance audits and tasking’s related to achieving audit outcomes.
• Be prepared to provide support to conduct any delivery of logistic training on day-to-day business systems.
• Manage assets for the entry into service, ongoing sustainment and other aspects associated with relevant projects as directed by the Commonwealth Representative.
• Work collaboratively with the Commonwealth Representative’s staff to ensure asset management is economical, effective, efficient and ethical.
• Liaise with other agencies and organisations in relation to management and oversight of specialist equipment.
• Conduct investigations into every discrepancy arising from stocktakes.

About you;

• Past experience in project management relating to procurement, logistic or warehouse environment role (Industry or Government).
• Experience in working with sensitive and confidential information whilst maintaining a high level of self-awareness;
• Experience and confidence in liaising with other agencies and organisations in relation to project management and oversight of specialist project equipment;
• Demonstrated initiative to remain motivated and above to work with limited supervision or independently; and
• Demonstrated ability to communicate fluently orally and in writingbe able to present complex information to technical and non-technical chain.

If you are interested in finding out more about these positions, please forward your updated CV to Alice Tan and Tracy Kandiah by clicking the “APPLY NOW” button. Alternatively, please call for a confidential chat on 9221 3300. For a list of all vacant positions, please see our website www.talentinternational.com

As the Business Process Improvement Officer, this role will primarily be responsible for leading and managing the development and execution of the client’s business improvement initiative. The officer will also drive the development and maintenance of the client’s governance frameworks and procedures and oversee the policy and project functions. In addition, this role includes providing research, analysis, consultation and liaison services in support of key strategic and operational projects across the agency.

Key Responsibilities
1. Leads and manages the design, development, implementation and reporting of improvements to business processes, related systems and frameworks, in consultation with the senior management and relevant stakeholders.
2. Defines and manages project interdependencies, engaging and supporting the wider project teams, impacted stakeholders and managing issues as required.
3. Drives the implementation of improvement initiatives, in line with change management best principles.
4. Establishes and maintains effective communication channels with project teams, internal and external stakeholders.
5. Develops strategic insights and conducts analysis as part of both reviewing project performance end identifying opportunities for continuous improvement.
6. Monitors and consolidates project/program deliverables, schedules and resources.
7. Provide oversight in the maintenance of governance frameworks including policies, procedures and templates to enable managers to undertake core corporate activities.
8. Assist in the preparation of Executive, Board and Ministerial papers or presentations.
9. Establish and maintain effective working relationships with internal and external stakeholders including managers, employees, volunteers, business partners and government agencies.
10. Comply with statutory regulations and government requirements that are applicable to the client.
11. Ensuring that governance functions are delivered to meet statutory requirements, corporate goals, and community expectations, for example the outcome-based management key performance indicator coordination and reporting.
12. Co-ordinates internal/external activities required for the support of projects.
13. Undertakes projects and reviews as directed by the Director Corporate Services and the Executive Director.

Essential
1. Demonstrated experience in successfully developing and implementing business improvement initiatives and programs.
2. Excellent interpersonal skills with an ability to build and maintain productive relationships with internal and external stakeholders to achieve positive outcomes.
3. Well-developed oral and written communication skills including the ability to prepare a variety of documentation including preparation of complex correspondence, proposals, briefings and governance framework materials.
4. Demonstrated conceptual, analytical and evaluation skills with the ability to provide advice and interpretation on a wide range of issues.
5. Proven skills and experience in project planning with the ability to organise and prioritise work to meet competing deadlines.
6. Experience in the management of business procedures to ensure the achievement of operational outcomes.

Desirable
1. Experience in management consulting /strategic advisory, or related discipline.
2. Relevant qualification and or experience in a relevant field
3. Experience in the management of governance frameworks to ensure legislative compliance.
4. Applies and promotes the principles of work health and safety, equity and diversity in the workplace.

• Permanent Career Opportunity
• Sydney based role, hybrid working arrangement – 2-3 days per week working from home
• $190,000 inclusive of super

A leading, multinational IT Consulting organisation is seeking a Senior Oracle ERP Consultant to join their team in a permanent career opportunity.

In this role, you will provide business consulting services to clients; contribute to the design and delivery of business solutions including configuring package-based solutions, change management planning and communications, business-focused testing, and training development and delivery.

About the role:

• Gather and analyse business requirements using various methods (workshops, interviews, etc.).
• Design and document business processes at a detailed level.
• Identify gaps between current and desired business operations.
• Develop standards and procedures for project work.
• Lead a team of 4-6 people to complete projects.
• Review program designs to ensure they meet client needs.
• Build relationships with client management.
• Understand client needs and provide appropriate solutions.
• Communicate effectively with clients and project teams

About you:

• 3-4 years of Oracle Cloud ERP experience, hands on
• Experienced Configuring and Managing the Oracle Cloud ERP system
• Experience in business analysis and design, preferably within a consulting environment
• One to two years of relevant experience in a particular business or industry speciality area included
• Experience working with techniques and approaches for process and entity modelling
• Ability to devise creative business solutions
• Ability to convey a strong presence, professional image, and deal confidently with complex business problems
• Willingness to travel to client site as needed

What’s in it for you?

• Flexible working environment – work from home options, flexible hours on offer
• Extensive training opportunities- internal and external training programs on offer
• Staff Referral Program
• Novated Leasing
• Volunteer Days/ Emergency Services

If this role sounds like something you are interested in, please APPLY NOW! Or email your CV to Sophia.parrelli@talentinternational.com

A leading Financial Services provider is seeking a Solution Architect with strong collections / payments experience to join their team on a permanent basis.

Joining an established, collaborative team, you will bring your knowledge of collections and payments to work on a variety of project initiatives. Key responsibilities will include engaging with business and technology stakeholders, translating requirements into technical designs and solutions and working with technology teams to help bring your design to deployment.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications (i.e. TOGAF)
• Demonstrated Solution Architecture experience gained within large, complex environments
• Proven background in Financial Services, preferably with solid experience working within collections or payments
• Superior communication skills coupled with exceptional stakeholder engagement skills
• Ability to consult and provide advice and guidance internal stakeholders and technical teams
• Strong problem solving skills combined with an innate ability to negotiate and influence

This is a Sydney based role which will require you to be in the office at least two days per week.

An attractive salary package is on offer for the right candidate. To be considered for these exciting opportunities, please apply online now!

• APS4 Scheme Corporate Systems Support Officer
• Contract Term: 12 Months + possible extension options
• Hourly Rate: $43.82 per hour exclusive Super
• Deakin location + Hybrid working arrangement

About the Role:
The APS4 Scheme Corporate Systems Support Officer role will provide critical support to the team by handling valuable administrative tasks, enduring smooth operations and enabling the team to focus on core responsibilities more efficiently.

Key Duties:
Responsibilities of the role include but are not limited to:

• Provide administrative support to the project team
• Act as a touchpoint for internal and external contacts.
• Maintain team filing and administration systems.
• Assist in planning for meetings Participate in team meetings and draft and circulate minutes.
• Assist the team in ensuring they have the information needed to support ongoing team processes

Skills and Experience
Key skills required for role/s:

• 2-3 years’ experience working in a similar role.
• Demonstrate strong administrative skills and attention to detail.
• Demonstrate experience in hands-on resource management.
• Demonstrate well-developed communications skills.
• Demonstrate competency in Microsoft applications, Word, PowerPoint, Excel and Outlook.

Desirable skills to have for the role/s:

• Experience in projects, PMO or business administration.
• Show competency in SharePoint, Confluence.
• Open to uplifting skills and adapting to new ways of working and tools.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• APS4 Assurance Review Officer
• Contract Term: 12 Months + possible extension options
• Hourly Rate: $43.82 per hour exclusive Super
• Deakin location + Hybrid working arrangement

About the Role:
The APS4 Assurance Planning Officer will provide operational and administrative support that is informed and directly by sound knowledge in service delivery areas.

Key Duties:
Responsibilities of the role include but are not limited to:

• APS4 Assurance Planning Officers are accountable under broad direction to undertake moderately complex work that delivers quality outcomes across the Assurance Planning Team
• Collection and assessment of key planning decisions in accordance with the National Disability Scheme Act and Rules
• High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
• Research and review decisions with regard to routine cases and manage moderately complex cases with the assistance of staff at higher classification level
• Organising the team email inbox, scheduling appointments
• Engagement with internal and external stakeholders
• Key skills required include communication and interpersonal skills

Skills and Experience
Key skills required for role/s:

• Ability to work independently and within a team
• Synthesis legislation
• Strong data literacy
• Strong customer engagement skills
• Strong written and verbal communication skills
• Strong IT Skills and can navigate computer databases

Desirable skills to have for the role/s:

• Understanding of Disability sector

Eligibility/Other Requirements: The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.

• Multiple APS6 Case Management roles within a Federal Government Agency
• Contract Term: 6 Months plus possible extension
• Hybrid working option (Maximum 2 days working from home)

Our client is seeking for multiple APS6 Case Management Officers to join the Administrative Appeals Tribunal Case Management Branch.

About the Role:
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
The position is a team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives to “build a world-leading National Disability Insurance Scheme”.

Key Responsibilities:
Responsibilities may include but are not limited to:

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
• Undertaking end to end case management activities, with appropriate line manager input and oversight.
• Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
• Undertaking case management of complex AAT matters, undertaking analysis and developing options for early resolution.
• Obtaining necessary information and advice for the effective resolution of AAT matters.
• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the NDIA.
• Preparing and building participant plans to reflect funded supports.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Skills and Experience
Key skills required for role/s:

• Individual Case Management of matters involving risk and vulnerable participants.
• Experience interpreting information and legislation to reach an agreed resolution.
• Decision making skills and the ability to justify decision based on evidence.

Desirable skills required for role/s:

• Knowledge of the NDIS and supports for people with disability.
• The ability to engage easily with a diverse range of people.
• Ability to achieve individual and team goals and targets.

Eligibility/Other Requirements:

• The successful candidate will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

How to Apply:
To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Alternatively, you can contact Connie on 02 6129 6318 for further information.