Talent International is currently recruiting for a Customer Service Officer x 2 to work for a NSW Government client based in Parramatta. The position is a 4-month contract role with the possibility of being extended and paying $338.08 per day + Super.

Start Date – Immediately

Role Summary

Responsible for handling customer enquiries and applications related to Tolling, Ticketing, and Concession schemes, ensuring account accuracy, processing transactions, and resolving disputes.

The role also verifies license plate data to prevent toll revenue loss.

Key Responsibilities

• Manage escalated customer disputes and ensure accurate account adjustments.
• Process concession and scheme applications per business rules.
• Investigate and resolve complex customer account issues.
• Monitor accounts, identify anomalies, and recover unpaid tolls.
• Verify and process license plate images for tolling transactions.
• Ensure compliance with financial policies and delegation limits.
• Provide clear written communication to customers and stakeholders.
• Support additional administrative and customer service tasks as needed.

Skills & Experience

• Strong financial transaction processing and analytical skills.
• Excellent written and verbal communication.
• Ability to investigate, analyze, and resolve customer issues.
• Proficiency in applying policies, procedures, and business rules.
• Collaborative mindset with flexibility in a high-volume environment.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

• Highly visible role, reports to co-founder
• Prioritise internal progression – the sales team is growing.
• Located in the heart of the CBD.

Our client:

Are you passionate about Technology? Interested in stream-lining processes for a critical industry that has an abundance of opportunities to capitalise on? What if your next career could encompass both and more!?

Our client is looking for a Senior Sales Executive to join their organisation as they are growing the sales team. With their SaaS solution and aim to automate payment services within the health space, you’ll be supporting the co-founder. You will be driving new revenue growth through the development and execution of B2B SaaS strategies, leading the full sales cycle, conducting discovery calls and meetings, delivery product demos and leveraging client relationships to ensure long-lasting customer satisfaction and retention.

About you?

• You will be selling to CFO’s, COO’s and members within the Financial team.
• You will be primarily supporting healthcare providers within the Health/NDIS space.
• Currently Series B and are looking to get more funding later this year. Fantastic story that I’d love to tell you more about!
• Budget for this role I’ve been approved for is up to $150K Base + Super + Commissions (50/50 split – uncapped)
• Located in the heart of the CBD with hybrid flexibility arrangements (3 days in office, 2 days from home)
• Ability to manage a high volume of outbound calls and correspondence.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management skills.

What’s Next…

If you like what you’ve read above and it sounds like there could be a match, we’d love to hear from you. Simply hit “Apply Now” to submit your CV and our team will be in touch.

About the Role

We are looking for an experienced SAP FICO Consultant to be the go-to expert for all SAP-related support within our client’s organisation. In this crucial role, you will ensure seamless SAP operations by leveraging your deep understanding of SAP functional modules (particularly FICO), strong troubleshooting abilities, and excellent communication skills. Additionally, this role presents an exciting opportunity to contribute to a Greenfield SAP S4/HANA implementation while also participating in user acceptance testing and change management initiatives.

Key Responsibilities

• Issue Resolution & Process Optimisation: Lead discovery efforts, identify system issues, and provide solutions to ensure smooth project execution.
• Enterprise Application Expertise: Gain a comprehensive understanding of the organisation’s application landscape, bridging knowledge gaps and assisting both project teams and end users.
• Documentation & SOP Development: Collaborate with subject matter experts to develop and enhance standard operating procedures tailored to regional needs.
• User Support & Guidance: Serve as the first point of contact for end-user queries on processes and system functionalities, escalating complex issues to relevant experts as necessary.
• Change Management & Testing: Play an active role in managing system changes, conducting regression testing, and championing change management initiatives across the business.

About You

• SAP Functional Knowledge: Extensive experience with SAP FICO and involvement in Greenfield SAP S4/HANA implementations.
• Support & Change Management Expertise: Strong background in user acceptance testing, change management processes, and cross-functional collaboration.
• Customer-Centric & Proactive Approach: Excellent communication skills, a problem-solving mindset, and the ability to manage queries and escalations effectively.
• Must have knowledge of Product Costing

This role is ideal for an SAP professional who thrives in dynamic, collaborative environments and is passionate about driving enterprise-level transformation.

If this opportunity aligns with your experience and career goals, please send your resume to Luke.Chamney@talentinternational.com

Talent International is currently recruiting for a Client Service Officer x 4 to work for a NSW Government client based in Parramatta. This is a 1-month contract with the view to be extended. The role is paying between $35 – $41.59 per hour + Super.

Hours – 7 hours per day, 35 hours per week

The candidate will be required to be in the office Monday to Friday 9 am to 5 pm.

The Client Service Officer (CSO) is part of the client’s Division which is collectively responsible for delivering high-quality services to customers that are reliable, timely and are consistent with client’s customer excellence principles. The CSO will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or the Principal CSO as appropriate.

Key Accountabilities:

• Deliver high-quality, consistent, empathetic and timely services to clients that are consistent with the client’s customer excellence principles.
• Ensure a coordinated approach to client matters by working closely with team members.
• Actively listen to the concerns and enquiries of clients and stakeholders and work to resolve issues across the different business streams.
• Work closely with staff from client Branches, Legal and Professional Service teams and Public Guardians to achieve quality outcomes focused on customer needs.
• Utilise the required systems and processes to support the management of client matters and actively suggest improvements.
• Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
• Actively role model client’s values and behaviours.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

We have an exciting and pivotal contract role for a Senior Communications Manager to oversee the acquisition of real estate and land as part of a comprehensive government land development strategy. This role is crucial to the success of the organization’s objectives and will require a strategic, adaptable leader.

Key Responsibilities:

• Lead a team of 5 direct reports and manage complex, sensitive consultations and negotiations with a variety of stakeholders, balancing varying expectations and interests.
• Drive media presentations and develop tailored marketing collateral aimed at diverse audiences, with a focus on investor attraction and stakeholder communication.
• Oversee strategic implementation and due diligence in communication plans, ensuring timely delivery of updates to stakeholders and executive leadership.
• Provide regular updates to leadership on land development projects, highlighting achievements, challenges, and performance indicators.
• Manage risk by identifying communication-related challenges and implementing effective mitigation strategies.

About You:

To be considered for this role, you will demonstrate:

• Proven senior-level communications management experience, especially with sensitive and high-stakes information.
• Industry expertise and deep understanding of local, state, and federal regulations impacting land development.
• Experience in land/real estate acquisition or landholder relationship management.
• Exceptional stakeholder management skills, fostering relationships across government agencies, community groups, investors, consultants, and contractors.
• A strong track record in developing and executing communication strategies in complex environments.

Please reach out to Anastasia: anastasia.kikteva@talentinternational.com

Title: Salesforce Developer
Contract Length: 9 months
Rate: $990/day (inclusive of super)
Location: Sydney (2 days in-office, hybrid)
Requirement: Must be an Australian Citizen

About the Role

We are seeking a highly skilled Salesforce Developer to join a dynamic team on a 9-month contract. In this role, you’ll leverage your expertise in Apex and Lightning Web Components (LWC) to develop and deliver custom Salesforce solutions that drive impactful business outcomes.

Key Responsibilities

• Design, develop, and deploy Salesforce applications using Apex, LWC, and Omni.
• Build and maintain custom objects, fields, and page layouts tailored to business needs
• Configure workflows, process builders, validation rules, and reports
• Implement seamless integrations between Salesforce and external systems, ensuring data consistency and integrity
• Troubleshoot and resolve issues with Salesforce applications, including code defects and integration challenges
• Produce detailed technical documentation, including design and as-built reports

What We’re Looking For

• Proven experience in Salesforce development, with strong expertise in Apex and LWC.
• Proficiency with Salesforce APIs and integration tools.
• A track record of delivering customized Salesforce solutions aligned with business requirements.

Ready to take your Salesforce development expertise to the next level? Apply today and become part of a team shaping innovative Salesforce solutions!

Location: Remote/Hybrid

Start Date: ASAP – March 2025
Contract: Up to 9 Months

Important Note: NV1 clearance is critically important and must be held at the time of application.

About the Role:
We are seeking multiple motivated individuals for Data Entry roles at varying levels (from entry-level to lead). This is a unique opportunity to be part of a short-term surge workforce assisting in processing and data entry for a large-scale project. The roles involve working with electronic filing systems and Microsoft Teams workflow to ensure accurate processing of application documentation. Please note, holding NV1 clearance is critically important to apply for this role.

Key Responsibilities:

• Access Microsoft Teams workflow to identify and select relevant case files for processing (Teams Boards and Tiles system).
• Review documentation from assigned applicants using an electronic filing system.
• Cross-check applicants against existing Agency-supplied information to identify and eliminate duplicates.
• Amend applicant files for better searchability, including ensuring full names are correctly recorded.
• Relate the Master list file to the applicant’s file for easy reference.
• Input data accurately into the departmental Tier Two Assessment Template, following the provided guidance.
• For any discrepancies (duplicate or new applicants, etc.), cease work on the case and reference findings in the Tier Two Assessment and Teams Tile.
• Ensure all entered data, including names and dates, is factually accurate.
• Save completed Tier Two Assessments to the appropriate Teams Tile in Microsoft Teams workflow.

Important:
Only candidates who currently hold NV1 clearance will be considered for this role. This is a critically important requirement to proceed with the application and interview process.

Required Skills and Experience:

• NV1 clearance is critically important and must already be held to apply.
• Previous data entry or administrative experience (relevant experience in a similar environment is a plus).
• Proficiency in Microsoft Teams and electronic filing systems or similar tools.
• Strong attention to detail with the ability to work methodically and ensure accuracy.
• Excellent written communication skills and a keen eye for spelling and date accuracy.
• Ability to work independently and manage your workload effectively.
• Previous experience handling sensitive data is advantageous.

Desirable Attributes:

• Lead candidates should have experience in managing teams, ensuring workflow accuracy, and maintaining high standards of data entry.

Benefits:

• Competitive hourly rate.
• Flexibility with remote work options (depending on the level of the role).
• Opportunity to be part of a large-scale, high-impact project.

How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience. You must hold NV1 clearance to be considered for this role. Interviews are taking place now, with successful candidates expected to start in March.

We look forward to receiving your application!

Talent International is currently recruiting for an APS5 Quality Officer to work for one of our Federal Government clients based in Charlestown. The position is a 9-month contract role with the possibility of extension. The role pays $55.24/hr + Super.

7.6 hours per day and 38 hours per week

The APS5 Quality Officer (Labour Hire) is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

The position is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation with advice based on policies and legislation.

Responsibilities of the role include but are not limited to:

• Managing a range of moderately complex to complex quality reviews.
• Providing professional and technical commentary to review findings to improve decision making, planning practice and performance.
• Conducting quality assurance and quality control activities in relation to planning processes and/or decision making.
• Supporting and mentoring team members to enhance quality and correctness of technical skills and knowledge.
• Assisting to develop and implement improvement strategies to deliver branch goals and strategic objectives.

Key skills required for role:

• Stakeholder management
• Quality assurance Ability to complete quality assurance activities based on guidance provided
• Well-developed understanding of relevant statutory, regulatory and policy frameworks
• Attention to detail
• Ability to identify risks

Independence and Decision Making

• Ability to exercise judgement to make decisions governed by the application of rules, regulations, best practice principles or the Agency’s operating instructions
• Decisions require evaluative judgement and may involve tailoring work methods, interpreting and adapting existing procedures and practices to achieve results.
• Work predominately involves a wider variety of still similar, well defined tasks which may require researching and organising information and choosing from a limited range of solutions.

Desirable skills to have for the role/s:

• Microsoft Office Skills, specifically Excel
• Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS4 Executive Assistant to work for one of our Federal Government clients based in Surry Hills. The position is an 8-month contract role with the possibility of extension. The role pays $43.82/hr + Super.

7.6 hours per day and 38 hours per week

Position Purpose

We are seeking senior and highly organised Executive Assistant (EA) and administration officer to join the client. You will be able to work very independently and have a proactive mind set.

As an Executive Assistant, you will assist the Branch Manager in fulfilling their responsibilities. You will have an intimate knowledge of the work undertaken by the client or the ability to quickly gain this knowledge in order to provide high level administrative support and anticipate the needs of your Branch Manager and other key staff of the Leadership Team.

The role may evolve to include additional business area specific tasks depending on the direction of the line area over time.

Duties

Under limited direction, the Executive Assistant will provide high level administrative, secretarial and research support to the Branch Manager including:

• Completing operational and/or administrative tasks of moderate complexity or difficulty
• Diary and email management, responding to changing priorities and timeframes
• Management of emails and appointments, responding to changing priorities and timeframes
• Be accountable for organising the workflow
• Preparing replies to correspondence, briefing material, and handling confidential papers
• Scheduling meetings and preparing documentation for committees and projects
• Undertaking research and investigations as requested
• Coordinating official meetings, travel arrangements and official functions on behalf of the Branch Manager
• Liaise with stakeholders on policy, project or operational issues responding to stakeholder needs and expectations
• Additional duties as directed by the Branch Manager
• Previous experience in an Executive Assistant role required.

Essential criteria

• Prioritisation skills
• Attention to detail

Desirable criteria

• Government experience
• Self-motivated and proactive

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

Our client is a Tier 1 in the Financial Sector. They are seeking an experienced Business Analyst with expertise in Risk Management, Compliance Management, and regulatory frameworks such as BEAR, FAR, or CPS 230. The successful candidate will play a key role in automating compliance and risk reporting processes, improving efficiency, and ensuring alignment with regulatory requirements.

Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements for automating risk and compliance reporting.
• Assess current risk and compliance reporting processes, identifying inefficiencies and automation opportunities.
• Work closely with technology teams to design and implement automated reporting solutions.
• Ensure compliance with regulatory requirements, including BEAR, FAR, CPS 230, and other relevant frameworks.
• Develop data models, workflows, and reporting dashboards to support compliance monitoring.
• Perform gap analysis and risk assessments to ensure compliance with industry regulations.
• Support user testing, training, and adoption of automated compliance tools.
• Provide insights and recommendations to senior management on regulatory and risk reporting enhancements.
• Stay updated on regulatory changes and their impact on compliance processes.

Requirement:

• Proven experience as a Business Analyst in risk management, compliance, or regulatory reporting.
• Strong understanding of regulatory frameworks such as BEAR (Banking Executive Accountability Regime), FAR (Financial Accountability Regime), or CPS 230 (Prudential Standard on Operational Risk Management).
• Experience in automating reporting processes using data analytics tools, BI tools (Power BI, Tableau), or workflow automation platforms.
• Strong data analysis and process mapping skills.
• Experience working with technology teams to design and implement automation solutions.
• Excellent stakeholder engagement and communication skills.
• Ability to work in a fast-paced, regulatory-driven environment.
• Familiarity with risk management frameworks, compliance monitoring, and regulatory reporting requirements.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

A leading Insurance provider is seeking a Solution Architect to join their team on an initial six month contract.

Working on a large transformation program, you will be responsible for the end-to-end design and definition of technical solutions for the migration of a legacy broker application onto a new instance of Guidewire. You will be required to providing advice and guidance to impacted business units, while ensuring that the proposed solutions address business needs, are fit for purpose and will align to the organisation’s technology roadmap.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications (i.e. TOGAF)
• Demonstrated Solution Architecture experience gained within large, complex environments
• Financial Services and/or Insurance experience would be highly regarded
• Proven experience designing solutions to migrate legacy applicaitons onto Guidewire
• Excellent communication skills coupled with strong stakeholder engagement skills
• Ability to consult and provide advice to internal stakeholders

This is a Sydney-based role that requires you to be in the office at least two days per week.

An attractive daily rate is on offer for the right candidate. To be considered for this exciting opportunity, please apply online!