Data Officer
Talent International is currently recruiting for a Data Officer to work for a NSW Government client based in Ourimbah. The position is an 8-month contract and pays $45 per hour + Super.
Start date: 17/02/2025
Responsibilities:
- Ensure timely and accurate creation and maintenance of Master Data and Device Data.
- Set own priorities and reschedule work activities as required to ensure the timely completion of assigned daily workload ensuring tasks are completed within designated targets.
- Analyse customer needs and initiate appropriate action.
- Ensure customer satisfaction through the timely resolution and reply to customer enquiries and complaints.
- Provide a high level of service to diverse types of customers and their agents, including Authorised Service
- Providers, Electrical Contractors and other energy retailers.
- Suggest corrective action measures to be applied for repetitive problems.
- Liaise extensively with other Installation Data Officers.
- Make decisions regarding the appropriate application of processes and procedures, using guidelines and conferring with Team Leaders on matters outside the delegated authority.
- Perform other duties and responsibilities as may be directed by your Manager, in line with the Work Level Standards for this role.
Essential: the Knowledge, Skills, Accreditations, Licencing and/or Authorisations, you must have in this role to be safe and effective:
- Higher School Certificate or equivalent qualification.
- Proven experience in providing efficient service delivery in a commercial environment.
- Demonstrated ability to meet quality and productivity targets.
- Demonstrated use of negotiation skills to resolve customer complaints.
- Demonstrated ability to contribute to continuous improvement of processes.
- Demonstrated proficiency in verbal and written communication skills.
- Experience with Microsoft Office Suite, and demonstrated advanced skills in the use of the organisation’s
- TRIM, SAP, MBS, MCS systems and interfacing processes, and in web-based programs (i.e. near maps, Google Maps).
- Demonstrated capability in relation to investigations, resolution of complex data creation, metering issues, and resolution of customer complaints, including conflict resolution skills.
- Demonstrated organisational and time management skills, including the ability to process information quickly and accurately and work autonomously with minimal support.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.