Senior Project Manager (Biz delivery focus)

  • Australia
  • Sydney
  • Permanent
  • AU$170000 - AU$190000 per annum

Our client is seeking an experienced Senior Project Manager with a strong business delivery focus to lead complex, enterprise-wide initiatives. This role is responsible for driving outcomes across multiple business units, ensuring delivery aligns with strategic objectives, and managing change across diverse stakeholder groups.

You will work at the intersection of business and technology, owning end-to-end delivery while partnering closely with senior leaders, operational teams, and delivery functions.

Note: This a Senior Business Project Manager – not Technical or Infrastructure PM role.

Responsibilities

  • Lead true enterprise-wide programs and projects, spanning multiple business units, functions, and geographies where applicable

  • Own end-to-end business delivery, from initiation through to implementation and benefits realisation

  • Drive delivery of complex, cross-functional implementations, managing dependencies, risks, and competing priorities

  • Partner with senior business stakeholders to translate strategic objectives into executable delivery plans

  • Provide strong governance, planning, financial management, and reporting across large-scale initiatives

  • Manage change impacts, stakeholder engagement, and adoption to ensure sustainable outcomes

  • Coordinate delivery across business, technology, operations, risk, and external vendors as required

  • Proactively identify issues and resolve delivery blockers, escalating when appropriate

Requirements

  • Proven experience delivering large-scale, enterprise-wide initiatives in complex organisational environments. Financial Services or Banking experience is A MUST

  • Strong business-led project management capability, with a track record of delivering measurable business outcomes

  • Demonstrated ability to run complex, cross-functional implementations involving multiple stakeholders and workstreams

  • Excellent stakeholder management skills, including engagement at senior executive level

  • Strong planning, financial management, risk and dependency management skills

  • Comfortable operating in ambiguity and driving alignment across diverse teams

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Please Notes: Visa sponsorship is not available. Only shortlisted applicants will be contacted for this role.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Payroll Team Leader

  • Australia
  • Sydney
  • Permanent
  • AU$13000 - AU$137000 per annum

Payroll Team Leader – Leading Health & Community Organisation | Macquarie Park

Permanent | $137,000 + super | Hybrid: 4 days in-office, 1 day WFH

We’re partnering with a leading organisation in the health and community sector who are seeking an experienced Payroll Team Leader to join their supportive team in Macquarie Park.

This is a “unicorn” role – ideal for a strong payroll professional with hands-on NZ payroll expertise, prior system change experience, and proven people leadership skills. You will lead a payroll team of approximately 700 employees and play a critical hands-on role ensuring compliant, accurate, and timely payroll across the group.

The Opportunity

You’ll join a close-knit payroll team, leading and mentoring staff while maintaining payroll compliance across multiple entities. You’ll have the chance to make a real impact, overseeing payroll processes, resolving complex issues, and supporting system upgrades and integrations.

What You’ll Be Doing

  • Lead, mentor, and support the payroll team, fostering a collaborative and high-performing environment.
  • Manage end-to-end payroll processing for Australian and New Zealand employees, ensuring accuracy, compliance, and timeliness.
  • Ensure compliance with Australian and New Zealand payroll legislation (Fair Work Act, Superannuation Guarantee, Holidays Act, IRD, etc.).
  • Validate payroll masterfile data, onboarding and termination records, wages, bonuses, leave, tax, and superannuation/KiwiSaver payments.
  • Approve payment files to Finance within SOD (wages, PAYG/PAYE, payroll tax, superannuation).
  • Resolve complex payroll discrepancies efficiently and maintain data integrity across multiple systems.
  • Build strong relationships with internal stakeholders (HR, Finance, department managers) and external vendors.
  • Manage team SLAs and inbound payroll queries using tools like Jira.
  • Support audits, reporting, and ongoing compliance initiatives.

About You

  • 7+ years’ payroll experience, including NZ payroll expertise.
  • 2+ years’ experience in people leadership within payroll teams.
  • Hands-on experience with payroll system changes and integrations.
  • Strong understanding of Australian and New Zealand payroll legislation.
  • Exceptional attention to detail, problem-solving, and communication skills.
  • Tertiary payroll certification desirable (or equivalent work experience).
  • Approachable, collaborative, and able to lead by example.

The Details

  • Location: Macquarie Park (hybrid: 4 days office, 1 day WFH)
  • Position Type: Permanent
  • Salary: $137,000 + super
  • Team Size: Payroll team supporting ~700 employees

Why You’ll Love It

  • Lead a highly regarded payroll team within a supportive, down-to-earth culture.
  • Take ownership of payroll operations and system enhancements.
  • Opportunity to have a meaningful impact on payroll delivery and compliance across the group.
  • Flexible working arrangements to balance in-office and WFH days

Please APPLY NOW!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Lead Solutions Architect

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Lead Solutions Architect

Location: Sydney, NSW
Reporting to: Head of Solutions

Position Summary

A large organisation in the higher education sector is seeking a Lead Solutions Architect to lead a team of architects delivering end-to-end solution designs across key business domains. This role ensures technology solutions align with enterprise architecture standards while meeting current and future business needs.

You will provide technical leadership, architectural governance, and strategic guidance to deliver scalable, secure, and future-ready solutions.

Key Responsibilities

  • Lead end-to-end solution architecture across a portfolio of business applications and technologies

  • Translate business needs into enterprise system designs and technology roadmaps

  • Ensure solutions comply with enterprise architecture standards and target state

  • Mentor and lead a team of Solution Architects to build a strong architecture capability

  • Partner with Enterprise Architecture to define standards, principles, and future direction

  • Support technology selection, solution design decisions, and architecture governance

  • Work with delivery, infrastructure, and vendor teams to ensure solutions are implemented as designed

  • Contribute to business cases, strategic planning, and technical steering forums

Skills & Experience

  • Tertiary qualification with strong experience in software development and at least 3 years leading a team in a similar capacity

  • Proven experience designing enterprise-scale solutions using recognised architecture frameworks

  • Strong knowledge of cloud (SaaS, PaaS, IaaS) and integration patterns (APIs, messaging, iPaaS)

  • Experience working in Agile and DevOps delivery environments

  • Strong stakeholder engagement, leadership, and communication skills

  • Ability to balance strategic direction with practical delivery outcomes

Highly desirable: Experience working within a large university or complex education environment.

Why Join?

  • Play a strategic leadership role in shaping enterprise technology direction

  • Work in a collaborative, innovative, and values-driven environment

  • Influence large-scale digital transformation initiatives

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

People Consultant x 2

  • Australia
  • Sydney
  • Contract
  • Up to AU$550 per hour

Talent International is currently recruiting for a People Consultant x 2 to join our client’s team based in Ultimo. The position is a 6-month contract role with the possibility of extension. The role pays $550 per day + Super.

7.6 hours per day and 38 hours per week

About the Role

The People Consultant provides Tier 2 operational HR partnering and case management support to leaders and staff across assigned client groups. You will ensure the consistent, timely, and compliant application of policies, procedures, and enterprise agreements while delivering trusted advice across the employee lifecycle.

Working closely with Client Services, Strategic Business Partners, and specialist Centres of Excellence (Workplace Relations, Reward, Talent Acquisition, Learning & OD, and Health, Safety & Wellbeing), you will play a key role in managing people matters, supporting workforce initiatives, and building leadership capability.

Key Responsibilities

  • Manage end-to-end employee case management across the employee lifecycle.
  • Provide practical HR and workplace relations advice on performance, conduct, and employee concerns.
  • Interpret and apply enterprise agreements, employment legislation, and organisational policies.
  • Act as a trusted operational partner to client groups and key stakeholders.
  • Support managers with low-to-moderate workplace investigations, escalating complex matters where required.
  • Coach leaders in effective performance management and difficult conversations.
  • Support recruitment activities, role evaluations, and remuneration advice in line with job architecture frameworks.
  • Provide advisory support during organisational change, including consultation and redeployment.
  • Maintain accurate case records and manage complaints through HR systems, ensuring confidentiality.
  • Contribute to continuous improvement initiatives across HR processes and documentation.

About You

You will be a confident and experienced HR professional who thrives in an operational, advisory environment and enjoys partnering closely with leaders.

You will bring:

  • Demonstrated experience in operational HR business partnering, advisory, and case management.
  • Strong capability in interpreting and applying industrial instruments and employment legislation.
  • Proven experience partnering with managers and senior stakeholders to resolve people issues.
  • Ability to deliver high-quality, timely advice in a fast-paced, high-volume environment.
  • Experience using HR systems such as Workday, ServiceNow HRSD, or similar platforms.
  • Experience collaborating with specialist HR functions to deliver integrated People services.
  • A continuous improvement mindset with a focus on efficiency and positive employee experience.

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent demonstrated experience.
  • Accreditation or formal training in a recognised job evaluation methodology (e.g. Hay Group / Korn Ferry, Mercer CED, or equivalent) – desirable.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Payroll Officer

  • Australia
  • Sydney
  • Permanent
  • AU$90000 - AU$110000 per annum
  • Senior Payroll Officer – Permanent Role
  • Location: Sydney CBD | Hybrid (4 days onsite, 1 day WFH)
  • Salary: $110,000 package (including super)

Talent International is partnering with a long-standing, high-profile client to recruit a Senior Payroll Officer for a permanent opportunity. This role sits within a well-established payroll function and plays a key part in ensuring accurate, compliant payroll delivery across a large, complex workforce.

The Role

As a Senior Payroll Officer, you will be part of a 10-person payroll team, taking ownership of payroll processing, review, and quality assurance. You will act as a subject matter expert, supporting Payroll Officers through training and guidance, while leading the resolution of complex payroll matters.

This role does not have direct reports, but does provide leadership through coaching, review, and continuous improvement initiatives.

Key Responsibilities

  • Process and review end-to-end payroll across fortnightly and monthly cycles
  • Review payroll outcomes to ensure accuracy and compliance prior to finalisation
  • Lead the resolution of complex payroll queries and escalations
  • Provide training, coaching, and support to Payroll Officers
  • Complete month-end payroll activities and reporting
  • Prepare personnel and payroll documentation in line with statutory requirements
  • Ensure compliance with Fair Work, legislation, and internal policies
  • Actively contribute to continuous improvement initiatives and payroll-related projects

Key Skills & Experience (Top Priorities)

  • Strong SAP payroll processing experience
  • Experience working in a large, complex organisation (2,000+ employees)
  • Solid understanding of Fair Work and Australian payroll legislation
  • Demonstrated commitment to building a long-term career in payroll
  • High attention to detail with strong problem-solving capability
  • Confident communicator with internal stakeholders

Team & Structure

  • Payroll team of 10
  • No direct reports
  • Leadership responsibility through review, coaching, and technical expertise

Why Apply?

  • Permanent role within a high-profile entertainment organisation
  • Competitive $110k package
  • Exposure to large-scale, complex payroll operations
  • Supportive, experienced payroll team
  • Opportunity to influence process improvement and projects

Apply Now

If you’re an experienced payroll professional looking for a stable senior role with growth and flexibility, click Apply Now and submit your resume

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Infrastructure Architect

  • Australia
  • Sydney
  • Permanent
  • AU$230000 - AU$250000 per annum
  • Permanent Career Opportunity
  • Sydney CBD Office location – stunning, newly refurbished offices
  • Hybrid Work Arrangement: 3 days in the office, 2 days WFH
  • Competitive Salary up to $250,000 + super + Bonus

A leading music organisation is seeking an eager and exceptional individual to join its Infrastructure Team as the primary Infrastructure Architect. This organisation is a global powerhouse in recorded music, publishing, merchandising, and audiovisual content, operating in more than 60 countries and dedicated to artistry, innovation, and creative excellence.

As the Infrastructure Architect, you will work closely with engineering, implementation, operations, and business stakeholders to drive strategy, architecture, standards, and designs for the organisation’s IT infrastructure. You will be responsible for creating and maintaining foundational technology systems- including networks, servers, storage, and A/V environments-and ensuring they are secure, scalable, and aligned with business needs.

Key Responsibilities

  • Infrastructure Design & Planning: Develop blueprints and long-term roadmaps for IT infrastructure, supporting both current and future business requirements.
  • System Integration: Ensure new and existing systems operate seamlessly and efficiently.
  • Technical Architecture: Define technical standards and specifications across hardware, software, and network components.
  • Standards & Governance: Document and maintain infrastructure standards and best practices.
  • Security & Compliance: Implement security measures and ensure adherence to policies and regulatory requirements.
  • Performance Monitoring: Identify performance issues, resolve bottlenecks, and optimise infrastructure efficiency.
  • Disaster Recovery & Business Continuity: Develop plans to ensure uninterrupted business operations.
  • Cross-Team Collaboration: Partner with IT teams, business units, and vendors to align technical solutions with organisational objectives.
  • Automation: Work with engineering, implementation, and operations teams to automate processes for accuracy and efficiency.

Skills & Abilities

  • Strong technical expertise across networking, servers, storage, and A/V technologies.
  • Strategic mindset with the ability to design and deliver long-term infrastructure plans.
  • Advanced problem-solving skills with experience resolving complex technical challenges.
  • Excellent communication skills, with the ability to translate technical concepts for varied audiences.
  • Fluent English (written and verbal).

Experience

  • 10+ years in IT, including:
    • Minimum 3 years in network design
    • Minimum 2 years in compute and storage design
    • Minimum 1 year in A/V design
  • Experience delivering customer-facing presentations (4+ years).
  • Experience with architecture and strategic planning (2+ years).
  • Infrastructure automation experience (2+ years).
  • Proven experience running large-scale PoC/PoV evaluations and conducting cost/benefit analyses.

If this role sounds interesting, please APPLY NOW! Or email your CV to Sophia.parrelli@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS5 Quality Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$55.24 per hour

Talent International is currently recruiting for an APS5 Quality Officer to work for one of our Federal Government clients based in Surry Hills. The position is a 10-month contract role with the possibility of extension. The role pays $55.24 per hour + Super.

7.6 hours per day and 38 hours per week

Duties and responsibilities include:

  • Managing a range of moderately complex to complex quality reviews.
  • Conducting quality assurance and quality control activities in relation to planning processes and/or decision-making.
  • Applying guidance consistently to make assessments about quality, legislative and process compliance using information recorded in business systems
  • Providing reasons for file review assessments, referring to evidence and using objective, clear and concise written communication
  • Providing professional and technical commentary to review findings to improve decision making, planning, practice and performance
  • Recording data and commentary using the tools and format specified for the file review, adhering to privacy requirements and relevant data policies
  • Where risks to participants or the scheme are identified, taking appropriate action following established processes
  • Assisting in developing and implementing improvement strategies to deliver branch and Agency goals and strategic objectives
  • Identifying best practice approaches through qualitative and quantitative review
  • Supporting and mentoring team members to enhance the quality and correctness of technical skills and knowledge.
  • Use insights to drive continuous improvement
  • Manage workflow requests through JIRA triage queries

Key skills required for role/s:

  • Microsoft Excel skills.
  • Communication skills to translate technical jargon into accessible communication with stakeholders.
  • Demonstrated ability to work with minimal supervision as an effective member of a team, using a high level of initiative to manage competing priorities.
  • Apply judgment to resolve issues and make evidence-informed decisions.
  • Ability to respond to changing priorities, support various functions as needed, and work effectively in a dynamic environment.
  • Maintaining effectiveness when experiencing major changes in work responsibilities or environment.
  • Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skills on the job and learning through their application.
  • Effectively managing your own time and resources to ensure that work is completed efficiently.
  • Leverage feedback and accept responsibility for outcomes (positive or negative) of one’s work and refocus efforts where appropriate to improve knowledge, skills, and behaviours
  • Understanding of qualitative and quantitative analysis.
  • Capacity to conduct quality assurance audits on a routine basis.

Desirable skills to have for the role/s:

  • In-depth understanding of the NDIS Legislation, Policy, and Our Guidelines.
  • Strong understanding of PACE and SAP CRM operating and analytical platforms, PACE cases, routing rules, and permissions.
  • Understanding of audit processes and frameworks.
  • Sound knowledge of NDIA planning and decision-making practices, specifically the application of Reasonable and Necessary decision-making.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

ServiceNow Developer- Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

ServiceNow Developer // Contract

Talent International have partnered with one of the biggest Consulting organisations in Australia to find their next ServiceNow Developers. This is a great opportunity for a ServiceNow Developer who is looking for a change and want to work on exciting ServiceNow Solutions.

Responsibilities Include:

  • Collaborating with delivery teams to designing, develop, and optimise ServiceNow Solutions,
  • Configuring and enhancing Service Modules,
  • Building applications, catalog items, workflows, UI Policies, UI builder, flow designer, etc.
  • Work closely with functional consultants, senior developers and wider team to deliver impactful results.

What we are looking for:

  • 5+ years of experience working with ServiceNow,
  • Strong configuration and scripting experience including UI Builder and Flow Designer,
  • Experience building applications, catalog, UI Policies, UI builder, etc.

The position is an initial 6-months contract with the possibility of extending up to 2 years.

If you are looking for a change and would like to know more, apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

VMware Design Engineer

  • Australia
  • Sydney
  • Contract
  • Negotiable

Senior VMware Design Engineer

Location: North Sydney – Hybrid (Office/WFH)
Contract: 6 months initial (strong potential for extension)
Start Date: ASAP

About the Role:
We are seeking a Senior VMware Design Engineer to join a virtualisation design team supporting a live production environment. This senior, hands-on role involves VMware infrastructure design, migrations, upgrades, patching, and automation, working closely with existing SMEs and client teams.

Key Responsibilities:

  • Design, configure, and manage VMware infrastructure (vSphere, NSX-T, VCF).

  • Perform hardware migrations, upgrades, and patching in live production environments.

  • Develop automation workflows and scripts using vRA, vROps, Terraform, Python, or JavaScript.

  • Collaborate with application, security, network, and datacentre teams for automated provisioning.

  • Review and maintain scripts and workflows, ensuring quality and best practices.

  • Identify automation opportunities and support self-service portals and operational environments.

Required Skills & Experience:

  • 7+ years VMware experience with core vSphere mandatory.

  • NSX configuration experience.

  • Hands-on experience with migrations, upgrades, and patching.

  • Strong client-facing and communication skills.

  • Able to work independently and take ownership of tasks.

Nice to Have:

  • Exposure to vRA, vROps, and Infrastructure-as-Code tools.

  • VMware Cloud Foundation and NSX-T design experience.

If this sounds like you, please APPLY now!
Please note: You will only be considered if you are based in Sydney and hold full working rights

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Risk Modelling Analyst

  • Australia
  • Sydney
  • Contract
  • AU$900 - AU$1000 per day

Our Financial Services client is seeking a skilled Risk Modelling Analyst to join their team on an initial 6 month contract. This role is based in the Sydney CBD and will require 2-3 days in the office.

The Risk Modelling Analyst will join a significant program of work which is a high priority for the client. The successful candidate must posses skills in SQL, SAS, Excel and Risk Modelling or Model Development.

Key Responsibilities

  • Support the development, monitoring and ongoing performance assessment of credit risk models
  • Analyse model performance and stability across portfolios
  • Contribute to model enhancements aligned to evolving credit risk frameworks and regulatory requirements
  • Work with large and complex data sets to produce insights that support risk decision-making

Experience Required

  • Financial Services experience (Big 4 Banking experience highly regarded).
  • Advanced data and analytical capability, including:
    • SQL
    • SAS
    • Excel
  • Proven experience in credit risk modelling, model development or model monitoring
  • Strong understanding of credit risk concepts including:
    • PD, LGD, EAD
    • IFRS 9
    • Credit risk frameworks and model lifecycle management

If this is of interest, please apply now. For a confidential discussion, please reach out to Josh.costigan@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Databricks SME

  • Australia
  • Sydney
  • Permanent
  • AU$200000 - AU$210000 per annum

Our client is seeking an experienced AWS Databricks Subject Matter Expert (SME) to support the delivery, optimisation, and ongoing enhancement of enterprise-scale data solutions on AWS. This is a hands-on role, focused on building and improving Databricks workloads, supporting data pipelines, and working within established platform and architectural standards.

You will work closely with data engineers, analytics teams, and stakeholders to deliver reliable, secure, and high-performing data solutions, rather than owning end-to-end architecture. Ideally, the successful candidate can start ASAP or with a 2-week notice period.

Responsibilities

  • Build, maintain, and optimise Databricks solutions on AWS to support analytics and data engineering use cases

  • Develop and support batch and streaming data pipelines using PySpark, SQL, and Databricks workflows

  • Contribute to solution design and technical decisions within existing architectural frameworks

  • Implement performance tuning, cost optimisation, and operational improvements across Databricks workloads

  • Integrate Databricks with AWS services including S3, IAM, Glue, Redshift, Athena, Lambda, and Kinesis

  • Apply established security, governance, and access controls using Unity Catalog, IAM, and encryption

  • Support data ingestion, transformation, and consumption layers across the platform

  • Collaborate with cloud, security, and platform teams to ensure solutions meet enterprise standards

  • Participate in code reviews, documentation, and knowledge sharing

  • Support CI/CD pipelines and automation for Databricks deployments

Requirements

  • Proven hands-on experience as an AWS Databricks SME in enterprise environments

  • Strong working knowledge of Databricks, Apache Spark, Delta Lake, and Unity Catalog

  • Advanced skills in PySpark and SQL, including performance tuning

  • Solid experience with AWS services such as S3, IAM, Glue, Redshift, EMR, and streaming services

  • Understanding of data security, governance, and compliance in regulated environments

  • Experience working within predefined architecture and platform standards

  • Familiarity with REST integrations, data APIs, and downstream analytics / BI tools

  • Experience with CI/CD pipelines, Git-based workflows, and automated deployments

  • Strong communication skills and ability to collaborate with both technical and non-technical stakeholders

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Please Notes: Visa sponsorship is not available. Only shortlisted applicants will be contacted for this role.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Call Centre Representative

  • Australia
  • Sydney
  • Contract
  • AU$31 - AU$34 per hour

Location: Warwick Farm, NSW

Pay: $34 per hour (contract), with a pathway to permanency.

Contract: Inital 6 month contract with the view to extend and convert permanent

Hours: 38 hours per week, with start times from 8am, 9am or 9:30am.

About the Role

We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.

Key Responsibilities

  • Handle inbound customer calls, ensuring a professional level of service at all times.
  • Resolve or escalate customer and dealer queries via phone, email, and other channels.
  • Log and report customer concerns, updating CRM records accurately.
  • Provide product information and process Technical Support and Service Requests.
  • Allocate service jobs to Service Agents or refer to Service Delivery.
  • Adhere to all internal processes and procedures.

Key Competencies

  • Strong telephone communication skills with the ability to manage conflict.
  • Excellent attention to detail, time management, and team collaboration.
  • Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
  • Basic product knowledge (componentry, fault codes, nomenclature) an advantage.

Qualifications & Experience

  • Typing speed of at least 35 wpm.
  • Minimum 12 months in a contact centre environment.
  • Basic to intermediate computer and Microsoft Office skills.

Why Join Us?

  • $34 per hour with a clear pathway to permanency.
  • Join a supportive team within a leading manufacturing organisation.
  • Office-based role with varied start times to suit your lifestyle.

If this role sounds like you please APPLY NOW!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.