Locations: Victoria and New South Wales – one position in each state
Salary: Up to $95,000-$100,000 + super, depending on experience
Employment: Permanent, full-time

An established IT services provider is seeking two Systems Support Engineers to provide hands-on technical and infrastructure support across major hotel environments, including Sofitel, Novotel and ibis.

This customer-facing role requires strong Level 2 support experience, excellent communication skills and practical knowledge of VMware and Active Directory.

Key responsibilities

• Provide Level 2 technical support across Windows desktop and server environments.
• Administer Active Directory users, groups, permissions and Group Policy.
• Support and maintain VMware virtualised environments.
• Troubleshoot hardware, software, network and infrastructure issues.
• Maintain servers, workstations, switches, firewalls and related equipment.
• Monitor backups, system logs, antivirus protection and security patching.
• Assist with network upgrades, ISP migrations, VLANs and switch configuration.
• Liaise professionally with hotel teams, vendors and service providers.
• Maintain accurate technical documentation, asset registers and support records.
• Follow ITIL, change management and IT governance processes.

Skills and experience

• At least three years’ experience in Level 2 IT support, systems administration or infrastructure support.
• Hands-on VMware experience.
• Strong Active Directory and Windows administration skills.
• Experience supporting Windows Server and desktop environments.
• Understanding of TCP/IP, VLANs, switching, routing and firewalls.
• Strong troubleshooting and root-cause analysis skills.
• Fluent verbal and written communication.
• Confidence supporting technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities.

Experience in hospitality, managed services or another multi-site environment will be highly regarded. Microsoft, VMware, ITIL or CCNA certifications would be beneficial.

Working rights

Applicants must have valid Australian working rights. Graduate visa holders are encouraged to apply, provided they have at least two years remaining on their visa.

If you have strong Level 2 support experience across VMware, Active Directory and Windows infrastructure, we would love to hear from you.

Senior Commercial Advisory

Leading Australian University | Strategic Finance & Commercial Advisory

An exciting opportunity has become available to join the Commercial Advisory function of a leading Australian university, working on complex, high profile initiatives that influence strategic decision making across the institution.

This team operates more like an internal consulting practice than a traditional finance team. You’ll work across emerging university priorities, helping senior leaders assess opportunities, challenge assumptions and make well informed commercial and strategic decisions.

This is not a traditional financial modelling or business partnering position. It will suit someone who enjoys solving ambiguous problems, working with senior stakeholders and turning complex information into clear, persuasive recommendations.

The Opportunity

You’ll work across a varied portfolio of university wide initiatives. Priorities can shift quickly, meaning you could move from assessing a new strategic initiative to facilitating workshops, developing a commercial case or advising senior leadership on whether an investment should proceed.

You’ll be responsible for:

* Breaking down complex and poorly defined commercial and strategic problems

* Providing commercial analysis and strategic decision support

* Challenging assumptions and testing the viability of proposed initiatives

* Developing simple to intermediate financial models to support decision making

* Turning quantitative and qualitative analysis into clear recommendations

* Preparing presentations, papers and advice for senior stakeholders

* Facilitating workshops and gathering requirements across diverse stakeholder groups

* Leading projects from initial problem definition through to recommendation and delivery

* Scoping and managing external consultants and specialist modelling resources

* Presenting and defending recommendations to senior stakeholders

The environment is highly consultative, with exposure to Finance Directors, senior executives, Senate level stakeholders and leaders across the broader university.

What We’re Looking For

Relevant experience could come from consulting, banking, government, finance, economics, analytics, engineering, sustainability, higher education or commercial strategy.

More importantly, you’ll bring:

* Strong commercial judgement and quantitative reasoning

* Experience structuring complex or ambiguous problems

* Confidence working with financial models, without needing to be a specialist modeller

* Strong written and verbal communication skills

* The ability to influence and constructively challenge senior stakeholders

* Excellent listening skills and the ability to adapt your thinking as new information emerges

* Strong stakeholder management skills within complex, consensus driven environments

* Confidence operating without established processes or predictable BAU cycles

* The ability to lead projects and coordinate internal and external resources

* Intellectual curiosity, emotional intelligence and a collaborative, low ego approach

An accounting qualification is not required. The university is particularly interested in people who bring a distinctive capability or area of expertise that can add another dimension to the broader team.

Why Consider This Opportunity?

This is an opportunity to build a long term career within a complex and highly respected institution, while gaining exposure to strategic issues well beyond traditional finance.

You’ll join a multidisciplinary team where you can develop your commercial advisory and problem solving capability, work directly with senior decision makers and contribute to initiatives with university wide impact.

The role also offers genuine flexibility, with two days per week currently spent in the office and three days working remotely. The team supports sustainable working hours and flexibility around personal and family commitments.

If you enjoy ambiguity, challenging conventional thinking and using commercial insight to influence significant decisions, this is an opportunity to make a meaningful impact within one of Australia’s leading university environments.

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading Australian entertainment organisation. We are seeking an experienced Senior Project Manager to lead the delivery of three critical technology initiatives across Financial Crime, Risk, Compliance and Technology.

This role will suit a pragmatic, delivery focused Project Manager who is comfortable operating in a fast paced, highly regulated environment. You will need to be equally confident working across business, technology, risk and external vendors, bringing structure to ambiguity while keeping delivery moving without unnecessary process overhead.

Role Title: Senior Project Manager

Opportunity: 6 Month Contract, with strong potential for extension

Location + WFH Flexibility: Sydney, 3 days per week onsite

Day Rate: Competitive market rate

Start Date: ASAP

Interview Process: 2 rounds of interviews

Role Details:

• Take ownership of three concurrent technology initiatives spanning Financial Crime, regulatory compliance and core technology.
• Lead a Transaction Monitoring Rule Uplift, working closely with Financial Crime and Technology teams to modernise AML and CTF monitoring capability, introduce new monitoring rules and improve the organisation’s ability to respond to emerging risks and regulatory expectations.
• Lead the next phase of a Platform rollout, coordinating technology, business and vendor teams while addressing secure data storage, testing, operational readiness, compliance and security requirements.
• Work across Financial Crime, Risk & Compliance, Technology, Cyber Security, Operations and external technology vendors to drive delivery and resolve dependencies.
• Manage project governance, risks, dependencies, executive reporting, testing and implementation activities across multiple concurrent workstreams.
• Drive discovery and proof of concept activities, developing practical recommendations, delivery roadmaps and investment estimates where required.

Required Skills and Experiences:

• Strong experience as a Technology Project Manager delivering complex, multi stakeholder technology initiatives.
• Previous experience delivering projects within a highly regulated environment, ideally Financial Services, Financial Crime, AML, Risk, Compliance or another regulatory environment.
• Demonstrated ability to manage multiple concurrent projects and priorities in a fast paced environment.
• Experience working across business, technology, risk, compliance and external vendor teams.
• Strong understanding of traditional project delivery and governance, with the ability to produce the necessary project artefacts, reporting and controls without becoming overly process heavy.
• Experience with vendor led technology implementations, discovery activities and proof of concepts.
• Strong stakeholder management skills, with the confidence to engage senior stakeholders, challenge where required and drive decisions and outcomes.
• Comfortable working with ambiguity, changing priorities and emerging regulatory requirements while balancing delivery speed with appropriate governance.
• A hands on, pragmatic approach, someone willing to roll up their sleeves, get into the detail and take ownership of delivery.

Additional Details & Benefits:

• Opportunity to lead three high priority technology initiatives with significant organisational and regulatory visibility.
• Work across a diverse stakeholder group spanning Financial Crime, Risk & Compliance, Technology, Cyber Security and Operations.
• Exposure to complex technology change involving AML and transaction monitoring, regulatory systems, data, platforms and vendor led implementations.
• Initial 6 month contract with strong potential for extension due to an ongoing pipeline of project work.
• Sydney based role with hybrid flexibility, currently 3 days per week onsite.

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Manager, Technology Risk Assurance

Permanent Opportunity | Sydney CBD | 3 Days in Office | Salary up to $195,000

Talent International has been engaged by our long-standing client, a leading organisation within the entertainment industry, to recruit an experienced Manager, Technology Risk Assurance.

Sitting within the Group Risk function, this position will lead independent Line 2 assurance across technology risk, cyber security and key technology controls. It is a highly visible role with direct engagement across senior Technology and Risk stakeholders, including the CIO.

Key Responsibilities

• Lead the planning, scoping and delivery of Line 2 technology risk assurance reviews.

• Provide independent oversight and challenge across cyber security, ITGCs, IAM, change, data and technology resilience.

• Assess control design and operating effectiveness against regulatory requirements and frameworks such as ISO 27001, NIST and COBIT.

• Identify control weaknesses and translate technical findings into clear business risks and practical recommendations.

• Prepare high-quality workpapers, findings and concise assurance reports.

• Engage and influence senior stakeholders through governance forums and assurance activities.

• Monitor remediation activities and help strengthen the Technology Risk Assurance function.

Skills and Experience

• Strong experience across Technology Risk, IT Audit, Cyber Risk or Technology Assurance.

• Line 2 risk assurance or oversight experience within a large, complex or regulated organisation.

• Big Four consulting or audit experience will be highly regarded.

• Strong understanding of technology risks, IT controls and governance frameworks.

• Ability to assess controls and translate technical issues into business and regulatory risks.

• Excellent report-writing and senior stakeholder management skills.

• Proactive, confident and comfortable working independently.

• Gaming or regulated-industry experience and certifications such as CISA, CRISC or CISSP are desirable.

What’s on Offer

• Permanent opportunity paying up to $195,000.

• Sydney CBD location with three days per week in the office.

• Direct engagement with the CIO and senior Risk leaders.

• Broad exposure across Technology Risk and regulatory transformation.

• Opportunity to shape and mature the Line 2 assurance function.

This is an urgent requirement, and the organisation is ready to move quickly for the right person.

If this sounds like your next opportunity, or you would like to hear more, please click Apply Now and submit your resume.

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading Australian entertainment organisation. We are seeking an experienced Group Manager, Corporate Risk Advisory & Controls to lead key Line 1 risk advisory and controls activities across a complex, highly regulated organisation.

This is a senior, hands on risk leadership opportunity, partnering closely with executive and corporate stakeholders to strengthen risk management, governance and control effectiveness. The role will suit someone who can operate strategically at a senior level, while remaining comfortable getting into the detail and driving outcomes. The position reports into the Head of Risk Advisory, Governance & Assurance and has responsibility for leading the Corporate Risk Advisory and Controls function.

Role Title: Group Manager, Corporate Risk Advisory & Controls

Opportunity: 12 Month Fixed Term Contract

Location + WFH Flexibility: Sydney

Salary: $220,000

Role Details:

• Lead the delivery and ongoing improvement of Line 1 corporate risk advisory and controls activities across the organisation.
• Act as a trusted risk advisor to senior business leaders, providing strategic advice and challenge across operational, regulatory, strategic and technology risks.
• Lead the controls testing program, assessing control design and operating effectiveness, residual risk exposure and alignment with relevant risk frameworks and policies.
• Provide independent risk oversight across strategic and business change initiatives, ensuring risks, controls and regulatory obligations are appropriately managed throughout the change lifecycle.
• Partner with senior corporate stakeholders to strengthen risk management capability, governance, risk culture and control effectiveness.
• Oversee risk assessments, remediation activities and the ongoing management of material and emerging risks.
• Prepare and present risk and compliance reporting to senior management, risk committees and, where appropriate, the Board.
• Lead and develop a small team of two, while remaining hands on in the delivery of key risk initiatives.

Required Skills and Experiences:

• 10+ years’ experience across risk management, compliance, governance, controls or a related strategic risk discipline within a complex organisation.
• Strong Line 1 risk advisory and controls experience, with the ability to identify, assess and manage complex business risks.
• Consulting or Big Four experience will be highly regarded, particularly candidates operating at Senior Manager or junior Director level.
• Strong understanding of governance, controls, risk frameworks and regulatory compliance.
• Demonstrated experience partnering with and influencing senior executives and business leaders.
• Experience developing and improving policies, frameworks, procedures and control environments.
• Strong analytical and critical thinking capability, with the ability to translate complex risk issues into practical business recommendations.
• Excellent written and verbal communication skills, including experience developing senior executive and Board level reporting.
• A pragmatic and hands on approach, someone who can think strategically while also rolling up their sleeves and working through the detail.

Additional Details & Benefits:

• Senior leadership opportunity within a large, complex and highly regulated Australian organisation.

High visibility role working closely with senior executives and key corporate stakeholders.

• Opportunity to influence risk strategy, governance, controls and risk culture across the broader organisation.
• Lead a small team while maintaining significant hands on involvement across key risk initiatives.
• 12 month fixed term opportunity offering a highly competitive $220,000 salary.

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Reporting Coordinator

Leading Australian Aviation Organisation | Initial 3 Month Contract | Potential to Extend

An opportunity has become available for an experienced Reporting Coordinator to join a leading organisation within the Australian aviation sector.

Working within the Enterprise Performance & Reporting function, this role will support high profile executive and corporate reporting activities, including the coordination and delivery of the organisation’s Annual Report.

This is an initial 3 month contract with potential for extension and would suit someone who is highly organised, confident working with senior stakeholders and comfortable delivering against critical deadlines.

The Opportunity

You’ll play an important coordination role across enterprise level reporting, bringing together information from stakeholders across the organisation and ensuring reporting is accurate, timely and ready for senior audiences.

A key initial priority will be supporting the Annual Report process, alongside monthly executive performance reporting and broader strategic and business performance activities.

This is a fast paced environment, so you’ll need to be comfortable managing competing priorities, chasing inputs, working across multiple teams and maintaining a high level of accuracy when deadlines are tight.

What You’ll Be Doing

* Coordinating inputs, updates and information for the organisation’s Annual Report

* Supporting executive, strategic and business performance reporting

* Assisting with the development and maintenance of enterprise level scorecards

* Coordinating critical performance information from stakeholders across the organisation

* Supporting the delivery of monthly Executive Performance Forums

* Assisting with reports and analysis to identify performance trends, exceptions and opportunities for improvement

* Supporting the preparation of briefing papers and clear, succinct reporting for senior audiences

* Gathering, tracking and consolidating information within tight timeframes

* Maintaining strong records management, reporting documentation and administrative processes

* Working collaboratively across teams to ensure reporting requirements and deadlines are met

What We’re Looking For

This opportunity would suit someone who has worked within a reporting, governance, performance or corporate coordination function and can quickly get up to speed in a complex organisation.

You’ll ideally bring:

* Experience coordinating executive, board, annual, performance or corporate reporting

* Strong coordination and organisational skills, with the ability to manage multiple priorities simultaneously

* Excellent written and verbal communication skills

* Strong stakeholder management skills, including confidence working with senior leaders

* The ability to gather, analyse and consolidate information from multiple areas

* Strong attention to detail and accuracy

* Experience working with numerical, verbal and performance data

* The ability to work effectively in an environment where deadlines are critical

* Strong records management and administrative capability

* The ability to work with ambiguity, adapt to changing priorities and hit the ground running

A tertiary qualification or experience within Business Reporting, Information Management, Quantitative or Qualitative Analysis, Aviation Science or a related discipline would be advantageous.

What’s On Offer

* Initial 3 month contract with potential for extension

* Opportunity to join a leading organisation within the Australian aviation sector

* Exposure to enterprise level, executive and strategic reporting

* Opportunity to contribute to a high profile Annual Report process

* Work closely with senior stakeholders and enterprise leadership

If you’re an organised and proactive reporting professional who enjoys bringing together complex information, working with senior stakeholders and delivering high quality reporting against critical deadlines, we’d love to hear from you.

Electrical Project Manager

Step Off the Tools and Build Your Project Management Career

Australian Citizenship Required, AGSVA Clearance Eligibility Essential

To be considered for this position, you must be an Australian Citizen and eligible to obtain an AGSVA security clearance. Applicants who do not meet these requirements will not be considered.

Are you working across electrical projects as a Foreman, Supervisor, Site Manager, Project Coordinator or Junior Project Manager and ready to take the next step?

This opportunity is designed for someone with a strong electrical foundation who wants to build a long term career in project management.

You’ll join an established project delivery team, take ownership of smaller electrical and communications projects, and receive hands on mentoring, on the job development and support towards relevant project management training and certifications.

You don’t need to be the finished product. The focus is on finding someone with the right electrical knowledge, commercial foundations and ambition who can be developed into a capable Project Manager.

The Opportunity

You’ll initially manage smaller, ad hoc electrical and communications projects, typically valued in the hundreds of thousands, allowing you to build experience across the full project lifecycle.

Projects are delivered across a diverse range of industries, including:

* Defence
* Government
* Banking and Financial Services
* Not for Profit
* Commercial environments

You’ll develop experience across project planning, quoting, financials, procurement, subcontractor management, client engagement and delivery.

As your capability grows, so will the size and complexity of the projects you manage.

What You’ll Be Doing

* Managing smaller electrical and communications projects from planning through to completion

* Preparing and supporting project quotes and estimates

* Developing your understanding of project budgets, costs and financial performance

* Coordinating electricians, subcontractors, suppliers and project stakeholders

* Supporting procurement, scheduling and project planning

* Building relationships with clients across a variety of industries

* Maintaining project documentation and reporting

* Ensuring projects are delivered safely, efficiently and in line with client requirements

* Gradually taking ownership of larger and more complex projects as your experience develops

Training, Certifications & Career Progression

This is a genuine development opportunity for someone looking to progress their career.

You’ll receive hands on mentoring and on the job training from experienced Project Managers, giving you the support to transition from a technical or site focused background into end to end project management.

Where additional project management courses, qualifications or certifications would support your development, the business is prepared to provide the time and support required to undertake them.

The longer term pathway is clear, develop into an independent Project Manager and progress into more senior PM opportunities, managing larger, higher value and increasingly complex projects.

For someone currently working closer to the tools or site delivery, this is an opportunity to turn your electrical experience into a long term project management career.

What We’re Looking For

You could currently be working as a:

* Junior Project Manager
* Project Coordinator
* Electrical Foreman
* Electrical Supervisor
* Site Manager

You’ll ideally bring:

* A strong electrical trade or technical background

* Experience across electrical and/or communications projects

* An understanding of project financials, particularly quoting, estimating and project costs

* Experience coordinating trades, subcontractors, suppliers or project activities

* Strong communication and stakeholder management skills

* An interest in developing your commercial and project management capability

* The ambition to progress into a more senior Project Manager position

What’s On Offer

* Competitive base salary + superannuation + car allowance

* Structured mentoring from experienced Project Managers

* Hands on project management experience

* Support towards relevant project management courses, qualifications and certifications

* Exposure across Defence, Government, financial services, not for profit and commercial projects

* A genuine pathway into a more senior Project Manager position

* The opportunity to build both technical and commercial project management experience

If you have built a strong foundation in the electrical industry and are looking for an opportunity that will invest in your development, qualifications and progression, this is an excellent opportunity to take the next step.

IMPORTANT: Australian Citizenship is mandatory. You must also be eligible to obtain an AGSVA security clearance. Applicants who are not Australian Citizens or are not eligible to obtain an AGSVA security clearance will not be considered.

Location: Sydney | Hybrid – 3 days onsite

Contract: Until 31 March 2027
Rate: $800-$900 per day + super
Start: Immediate start preferred

A leading higher education organisation is seeking an experienced Senior Change Analyst to support a major technology transformation program.

This is a hands-on delivery role for someone who can work autonomously, quickly understand a complex program environment and take ownership of change activities with minimal direction.

Key responsibilities

• Conduct change impact assessments and stakeholder analysis.

• Develop and deliver change, communication and engagement plans.

• Lead business readiness, training and enablement activities.

• Engage with business leaders, SMEs, project teams and operational stakeholders.

• Manage competing priorities and tight delivery timelines.

• Produce clear, high-quality change documentation and communications.

• Support the Change Lead and Senior Project Managers in delivering program outcomes.

Skills and experience

• 5-7+ years’ experience in organisational change management.

• Strong experience supporting large-scale technology or digital transformation programs.

• Ability to independently manage change deliverables from planning through implementation.

• Excellent stakeholder engagement, facilitation and written communication skills.

• A pragmatic and proactive approach in fast-paced environments.

• Experience in higher education, HR transformation or data-related programs will be highly regarded.

The ideal candidate

You are an experienced Senior Change Analyst who combines strategic thinking with hands-on delivery. You can quickly build relationships, identify change impacts and drive practical outcomes without extensive onboarding or supervision.

Applicants must be Sydney-based and able to work onsite three days per week.

Talent International, a leading Australian recruitment firm, has been engaged by our long-standing client, a leading entertainment organisation. We are seeking a Senior Financial Crime Quality Assurance Analyst to join its Line 2 Risk Assurance function.

Role Title: Senior Financial Crime Quality Assurance Analyst

Opportunity: 12-month Fixed Term Contract

Location + WFH Flexibility: Sydney CBD, 3 days in the office

Salary: $145,000 including super

Interview Process: Two rounds of interviews

Role Details:

• Deliver structured Financial Crime Quality Assurance reviews, including agreeing review scopes, testing samples and documenting outcomes.
• Assess AML/CTF processes and controls across areas such as customer due diligence, enhanced due diligence and transaction monitoring.
• Draft clear reports, findings and recommendations while engaging with Line 1 stakeholders to explain and justify assessments.
• Work independently on smaller reviews and collaboratively across larger assurance activities.
• Support controls testing across both Line 1 and Line 2 functions.
• Help improve and automate recurring QA reviews to reduce manual processes and strengthen assurance outcomes.

Required Skills and Experience:

• Around five years of experience within Financial Crime, Quality Assurance, controls testing, risk or compliance.
• Currently working within a Financial Crime team, ideally within banking or another highly regulated environment.
• Experience completing sample testing, quality reviews and well-evidenced assurance reporting.
• Strong attention to detail and the ability to identify gaps or inconsistencies within Financial Crime processes.
• Confident stakeholder management skills, including the ability to challenge Line 1 decisions and have difficult conversations.
• Ability to work independently, manage competing reviews and maintain quality under increasing case volumes.
• Consulting backgrounds may also be considered where there is strong Financial Crime and assurance experience.

Additional Details & Benefits:

• Join a supportive and collaborative team during a significant risk transformation program.
• Gain broad exposure across Financial Crime Operations, Line 1 and Line 2 Risk.
• Help shape the future use of automation and data-led testing within the QA function.
• Take genuine ownership of reviews, findings and process improvements.
• Work within a changing environment where strong ideas and constructive challenge are valued.
• Gain one of a kind unique benefits!

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

A leading provider of financial markets technology is seeking a Windows Platform Engineer with advanced Windows Server, AWS and infrastructure automation experience to join their fast-paced team on a permanent basis.

You’ll play a key role in maintaining the reliability, availability and performance of their Windows-based cloud infrastructure. Working across their AWS environment, you’ll leverage Terraform, CI/CD and PowerShell to automate infrastructure delivery, improve observability and support secure, resilient production systems.

To be successful in this role you will need:

• Tertiary qualifications combined with relevant industry certifications
• Proven Windows Systems Engineering, Cloud Engineering, DevOps or SRE experience within complex organisations
• Deep hands-on knowledge of Windows Server, including Active Directory, Group Policy, DNS, PKI/certificates and patching
• Strong AWS cloud infrastructure experience, including Windows workloads hosted on EC2
• Advanced Infrastructure as Code experience using Terraform
• CI/CD pipeline experience, ideally using GitLab
• Strong PowerShell scripting and automation capability
• Experience administering SCCM/MECM across patching, application deployment and compliance
• Familiarity with observability tools such as Grafana, Dynatrace, AppDynamics or similar
• Advanced troubleshooting, problem-solving and communication skills

Why apply:

• Join a growing SRE team within an established Financial Services organisation
• Work across AWS, Terraform, CI/CD and modern observability platforms
• Help shape automation and reliability practices
• Competitive salary, flexible hybrid working and career growth opportunities

This is a Sydney-based role which will require you to be in their North Sydney office three days per week.

They are offering an attractive salary of approximately $160,000-$170,000 + super for the right candidate.

Talent International has partnered with a major Australian organisation operating within a highly regulated, customer-focused environment.

As the organisation continues to strengthen its approach to premium customer engagement, they are creating a key leadership position to improve how sensitive customer and compliance requirements are managed. This is a highly visible role with strong executive sponsorship and genuine opportunity to shape a growing function.

The role

As Senior Manager – Customer Engagement, you will take ownership of the engagement strategy for a portfolio of premium customers who require additional information or documentation before their relationship with the organisation can be reactivated.

This is not a traditional compliance or back-office leadership position. You will be highly customer-facing, personally building relationships with sophisticated customers and helping them navigate requirements relating to source of wealth, AMLAML and other regulatory obligations.

You will lead an initial team of two Analysts while remaining hands-on yourself. As a newly established function, there is significant scope to influence the strategy, establish best practice and make the role your own as the team grows.

Key responsibilities

• Own and develop the customer engagement strategy for premium and high-value customers.
• Personally engage with customers via phone, email and face-to-face meetings to obtain required information and documentation.
• Build trust and explain complex or sensitive regulatory requirements in a clear, confident and customer-friendly way.
• Manage challenging conversations and objections while maintaining strong customer relationships.
• Lead, support and develop a small team of Analysts, while remaining actively involved in customer engagement.
• Act as a senior escalation point for complex customer matters and work closely with Premium Risk, AMLAML and Financial Crime teams.
• Oversee customer reactivation activity, ensuring cases progress effectively from initial engagement through to completion.
• Provide reporting and insights on engagement activity, outcomes and emerging issues.
• Help establish processes, standards and ways of working for a newly created and growing function.

Skills and experience

We are looking for someone who combines exceptional relationship management skills with experience working in a regulated environment.

You will ideally bring:

• Strong customer-facing, relationship management, guest relations or premium client experience.
• Previous experience within a regulated industry such as banking, financial services, gaming, wagering or another highly regulated customer environment.
• Exposure to AMLAML, financial crime, KYCKYC, source of wealth or similar compliance requirements.
• Confidence engaging with high-value customers on sensitive matters.
• The ability to simplify complex requirements, influence reluctant customers and navigate difficult conversations with professionalism and tact.
• A proactive, hands-on approach – this role requires someone who will personally engage customers rather than simply manage escalations.
• Strong commercial judgement, communication skills and the ability to work closely with compliance and risk specialists.

Previous people management experience is not essential. This could suit an experienced relationship manager, customer engagement professional or financial crime specialist ready to step into broader leadership responsibility.

Benefits and additional information

• Permanent opportunity with a salary of $160K-$170K + bonus, with flexibility for an exceptional candidate.
• Newly created role with genuine ownership of the customer engagement strategy.
• High-profile position with strong executive sponsorship and visibility.
• Opportunity to build and grow a function currently consisting of two Analysts.
• Work with premium customers across Australia and internationally.
• Genuine scope to influence how the role and broader function evolve.
• Some flexibility outside standard hours will be required to accommodate premium customers, including occasional weekend engagement.