Business Operations Manager (Program Manager) – Digital Transformation | Hybrid | NSW

We are seeking an experienced Business Operations Manager (contracted as Program Manager) to support the delivery of high-impact digital transformation programs within a federal government environment.

What you’ll do:

• Oversee day-to-day operations of digital programs, ensuring alignment with organisational processes.

• Drive system optimisation, manage budgets and resource planning.

• Lead program governance, reporting, risk management and stakeholder engagement.

• Coordinate procurement and manage external agency relationships.

• Lead a team supporting large-scale change initiatives.

What we’re looking for:

• Ability to obtain and maintain NV1 security clearance (minimum Baseline clearance required at time of application).

• Demonstrated ability to assess and manage risk using sound judgement.

• Strong analytical and problem-solving skills.

• Excellent time management, prioritisation, and organisational skills.

• Proven leadership skills and a collaborative, team-oriented approach.

• Strong communication and stakeholder engagement abilities.

If you’re a strategic operator with a talent for driving efficiency and transformation, we’d love to hear from you.

Applications close: 25 April 2025

Exciting opportunity for an EL1 Manager to oversee portfolio performance within a leading government agency. Drive strategic decisions and support innovative digital health initiatives.

About the Client:

Our client is a prominent government agency focused on delivering digital healthcare systems and strategies across Australia. They are known for their commitment to innovation, clinical quality, and safety, and offer a flexible work environment that fosters high performance and collaboration.

About the Role:

As the EL1 Manager, Portfolio Performance, you will be instrumental in managing and consolidating program and project status reports. Your role will support governance committees in making informed decisions regarding investment allocations, resourcing, and scheduling. You will play a key role in developing reporting processes and dashboards to provide insights into portfolio performance.

Key Responsibilities:

1. Manage portfolio tracking and reporting.
2. Consolidate and analyse program and project status reports.
3. Support governance committees with investment and resource decisions.
4. Develop and maintain portfolio schedules.
5. Lead the enhancement of schedule and reporting capabilities.
6. Develop governance reporting and dashboards.
7. Provide support and advice to program and project management teams.

Skills and Experience:

1. Experience in portfolio performance management.
2. Strong analytical and reporting skills.
3. Proficiency in schedule management and project tracking.
4. Ability to develop and implement reporting processes.
5. Leadership and team support capabilities.

Qualifications:

• Relevant tertiary qualification or professional accreditation.

Eligibility/Other Requirements:

• Work Rights: Only Australian citizens can be considered for this role.
• Pre-employment Checks: Reference checks, National Police Check, Worker Screening Checks, and/or Working with Children Check (as required).
• Security Clearance: Baseline clearance (or ability to obtain and maintain).

How to Apply: To apply for this opportunity, please submit your application to Connie at Talent International by clicking the “APPLY NOW” button. Your application should include:

• A current CV
• A statement of capability (up to one page)
• Your work rights status
• Contact details for two referees (referees will only be contacted if you progress past the interview stage)

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent have been enaged by our leading Financial Services client who are recruiting for a Change Manager in a 3 month daily rate contract to assist in a Salesforce migration. This role will be pivotal in ensuring a smooth transition for call centre agents, supervisors, and support teams, minimising disruption and maximising adoption of the new platform.

The Change Manager will be responsible for developing and implementing comprehensive change management plans, stakeholder engagement strategies, communication plans, training programs, and post-implementation support to ensure the successful integration of Salesforce.

Key Responsibilities:

• Develop and Execute Change Management Strategy: Design and implement a comprehensive change management strategy and plan aligned with the project timeline and organisational objectives.
• Stakeholder Engagement and Management: Identify, analyse, and engage with key stakeholders across the call centre, IT, and other relevant departments. Build strong relationships and proactively manage their expectations, addressing concerns.
• Communication Planning and Execution: Develop and deliver clear, consistent, and timely communication plans to inform stakeholders about the migration progress, benefits, and impacts. Utilise various communication channels to ensure effective reach and understanding.

Experience Required:

• 5+ years as a Change Manager in Financial Services, preferably with experience in technology implementations and specifically with CRM systems (Salesforce experience highly desirable).
• Demonstrated success in leading change management initiatives for large-scale projects, ideally within a call centre environment.
• Relevant certifications in Change Management (e.g., Prosci Certified Change Practitioner) are highly regarded.
• Ability to analyse complex situations, identify risks, and develop effective solutions.

If you are interested, please apply now. For a confidential discussion, please reach out to: Josh.costigan@talentinternational.com

Talent International is searching for an experienced Transition Manager to join a state government department in Brisbane CBD on a 12-month contract with possible extensions.

// 12-Month Contract + Likely Extensions
// 2 Days WFH Per Week
// Brisbane CBD Location

The Role:

This role sits within the Digital Enablement Program (DEP), which is delivering key foundational ICT capabilities, including Data & Analytics, Content Services, Commerce & Finance, and Identity & Integration solutions. The Transition Manager will ensure smooth service transitions from project implementation to business-as-usual operations, working closely with program managers, project managers, and business stakeholders.

Key Responsibilities:

// Develop and implement service transition strategies, operational readiness plans, and support documentation
// Ensure service designs and transition plans incorporate ITIL best practices
// Collaborate with project managers and change managers to integrate new ICT solutions into BAU operations
// Engage with stakeholders to define service requirements and optimise operational support models
// Monitor service transition progress, identify risks, and recommend improvements

Requirements:

// 5+ years’ experience in Service Design & Transition for large-scale ICT programs
// Strong expertise in IT Service Management within enterprise environments (ITIL4 certification preferred)
// Proven ability to develop service transition documentation, including SOPs, knowledge articles, and cost models
// Experience working in outsourced/offshore IT service models
// Certifications in Microsoft 365, Dynamics 365, or relevant tertiary qualifications (desirable)

How to Apply:

To find out more, please “Apply for this job” or contact James Grierson or Mats Rorvik on 07 3031 4522 or at james.grierson@talentinternational.com / mats.rorvik@talentinternational.com

For over 30 years, Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career.

For a list of all vacant positions, please visit www.talentinternational.com.

As a Change & Communications Manager working for this prestigious University, you will develop and implement change management strategies, stakeholder engagement plans, and communication initiatives to support the successful adoption of new systems and processes.

Sitting across multiple projects, you’ll work closely with key stakeholders across the University to ensure a smooth transition and maximise the benefits of change.

Key activities

• Develop and execute change management strategies – including change impact assessments, risk management plans, and business readiness activities.
• Build and maintain strong relationships with senior leaders, academics, professional staff, and students to ensure buy-in and adoption.
• Simplify complex technical information and develop content such as email updates, briefings, presentations, newsletters, intranet updates, and video scripts.
• Work with instructional designers to create user-friendly training materials such as user guides, demo videos, and FAQs to support system implementation.
• Track adoption metrics, gather feedback, and report on the effectiveness of change initiatives.
• Work alongside project managers, IT teams, and the broader Technology Change team to align communication and engagement efforts across multiple initiatives.

Skills and experience

• 5+ years of experience in change management, communications, or stakeholder engagement within a large, complex organisation.
• Strong understanding of change management principles and methodologies, with experience in developing and executing change strategies.
• Proven ability to simplify technical information and translate it into compelling, accessible content for different audiences.
• Experience with stakeholder management at all levels, particularly engaging with senior leaders and executives.
• Strong project management skills, with the ability to manage multiple initiatives, prioritise work, and meet deadlines in an Agile or design-thinking environment.
• Experience in training and learning development, including the creation of user guides, video demos, and other instructional content.
• Strong problem-solving and analytical skills, with a proactive approach to overcoming challenges and driving continuous improvement.

Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.

One of our defence clients is looking to hire a Change Analyst for a 12-month contract with the possibility of extensions with minimum Baseline security clearance.

MUST HAVE:

• Due to the nature of the role, we can only consider Australian Citizens with minimum Baseline security clearance
• Based in Adelaide – no remote option

Experience:

1. Extensive experience in leading large-scale or complex change initiatives, including technology transformation projects, with demonstrated expertise in applying change frameworks (e.g., PROSCI, Kotter, McKinsey) and aligning with project management methodologies (e.g., PRINCE2, Agile)
2. Superior stakeholder engagement and communication experience, with demonstrated expertise in managing enterprise-level stakeholders, delivering impactful presentations to all levels of staff, including effective communications and training programs
3. Superior expertise in building and managing detailed change strategies, with extensive experience in building and executing change strategies, plans and schedules that integrate seamlessly with project timelines, ensuring alignment with objectives and stakeholder needs
4. Superior facilitation and training expertise, with demonstrated experience planning & facilitating workshops and sessions, managing learning development for an initiative across all organisational levels, and fostering collaboration continual improvement culture in complex environments
5. Advanced technical proficiency and demonstrated experience in using MS Office, scheduling tools, and alike tools, to support the delivery of project and change management activities

Qualifications

1. Bachelor’s Degree in a relevant field such as Information Management, Organizational Change Management, Business Administration, or relevant experience
2. Professional Certifications in the related field are an advantage: i.e. BMPOK, Prosci® Change Management Certification, Certified Change Management Professional (CCMP), Project Management Certifications, PMP® (Project Management Professional) or PRINCE2® Practitioner, Agile certifications (e.g., SAFe®, Scrum Master Certification, or similar)
3. Leadership, Communication and Facilitation Training related certifications are an advantage

If interested APPLY NOW or call Aparna on 08 8228 1560.