Talent International is currently recruiting for an Associate Customer Support Officer to work for one of our Federal Government clients based in Coffs Harbour (Hybrid). The position is a 4-month contract role with the possibility of extension. The role pays between $350 to $400/day + Super.

7.6 hours per day and 38 hours per week

Key duties and responsibilities

• Enter data accurately into the nominated client’s customer records management system for domestic (near coastal) applications; maintain records in accordance with the client’s policy; lodge, assess and process applications leading to the issue of certificates.
• Complete verifications of certificates of competency issued by the client or by overseas administrations.
• Maintain an understanding and knowledge of relevant legislative instruments (including Marine Orders), organisational intranet and website, Seafarer Certification Service (SCS) procedures and Qualification Instructions (QIs).
• Provide support and information, both verbally and in writing, to ensure high standards of compliance and understanding to seafarers and stakeholders seeking domestic (near coastal) certificates of competency.
• Propose, plan and execute ideas for continuous improvement and change management.
• When required, assist the SCS staff in other regional offices.
• Attend and participate in SCS staff and team meetings, actively contributing to continuous improvement and change.
• Commit to the client’s Code of Conduct and Values.

Essential criteria

1. Attention to detail. Ability to interpret complex data. Displays high work ethic to completing workload in a team environment.
2. Teamwork and collegiate environment.  Supporting others and contributing ideas.
3. Shows resilience and motivation
4. Be clear and accurate in written and verbal communication.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / uvez.ahmed@talentinternational.com for a confidential discussion.

At Talent, we pride ourselves on being a progressive and innovative global Technology Recruitment and IT services specialist. Founded here in Perth, in 1995, we are continuing to experience outstanding growth and recognition! This success has allowed us to do things that other companies can only dream of, which include:

• Awesome Annual Conferences (for all staff) that has included locations such as K’gari, Tasmania, The Gold Coast, Port Douglas, Bondi, Uluru, Barossa Valley, Mount Kosciuszko and Fiji.
• Annual Training, Charity Days and opportunities to grow personally and professionally.
• Localised events, incentives and monthly Commission.
• Awarded one of the Top 40 Workplaces in the world

We are offering an energetic, fun, dedicated and committed individual the opportunity to join our established business in the role of Recruitment Consultant. You will be responsible for partnering with our consultants in sourcing the best candidates possible for our many and varied permanent and contract client vacancies.

The successful applicant will have a ‘can do attitude’, great communication skills (this is a biggie!) and experience working in a recruitment position. With the opportunity to take your career to the next level and acting as an advocate for candidates, additional training will be provided on:

• How to source niche candidates
• The ‘mystical art’ of recruiting
• Prioritising and multi-tasking
• Managing candidate’s short / long term career aspirations

Required Skills/ Experience:

• That ‘can do’ attitude & awesome customer service skills- Most important!!
• Fantastic phone manner.
• Ability to build strong long-term relationships.
• 12 months + recruitment experience ideally in the digital and tech sector
• Excellent communication skills – verbal and written, and ability to adapt your language according to the conversation.
• Great time management skills and the ability to prioritise tasks.
• A positive, team player approach to work in a like-minded team.
• Ability to work well under pressure and has a proven ability to be resilient.
• Understand the need for having a great attention to detail.

Please note to be considered for this opportunity you must be locally Perth based with full working rights and be available to work 5 days per week Monday to Friday.

First impressions count! Previous ICT recruitment or technology experience is a massive plus (but by no means mandatory!). Most importantly we have the strong belief that success only comes from attracting and retaining the very best people! If this sounds like the opportunity for you then please apply today!

For further information contact Kate Reynolds on 0448 001 382 or kate.reynolds@talentinternational.com

Our client, a leader in materials testing for the US defense sector, is searching for a Customer Project Manager to join their team in Camden, Arkansas. This is an excellent opportunity to join a company that is ensuring the safety of our country and performing extremely complex testing procedures. If you are passionate about helping customers, and making the world a safer place, this could be the role for you!

This role is located in onsite in Camden, Arkansas. Please take this into consideration when applying.

Responsibilities:

• Ensure customer satisfaction, with a high level of customer service and excellent client-facing skills
• Ensure customer’s testing projects are on-time, on-budget, and successfully completed
• Track and monitor project from quote to finish, reporting stages to customers and lab general manager
• Ensure utmost customer satisfaction
• Liaise with technical team, ensuring feasibility of projects and monitoring status and deliverables

Qualifications:

• 2+ years of customer service, account management, sales, or project management experience
• Excellent communication skills
• Prior experience in testing is highly preferred but not required
• Ability to work onsite in Camden, Arkansas

 

Please apply if this role sounds interesting to you, and we will reach out with more information!