The Role

We are looking for a Project Officer to join our State Government Client on an initial contract until the end of January 2025, with potential for extension. As a Project Officer, you will play a crucial role in supporting our client’s energy program, contributing to the delivery of high-profile state and federal government initiatives.

Responsibilities:

• Support the processing of program applications
• Collaborate with internal and external stakeholders to ensure program success
• Resolve consumer enquiries and operational service delivery problems
• Contribute to monitoring, evaluating, and reporting on project outcomes
• Actively participate in building and maintaining a constructive culture within the division

About You:

• Experience in the energy sector, program delivery, and management
• Understanding of government, departmental, and ministerial functions and processes
• Strong customer focus and problem-solving skills
• Ability to execute work tasks against plan and maintain accurate project records
• Willingness to develop and apply new skills

If this sounds like you apply now or email Ahmad at ahmad.jahfar@talentinternational.com

The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31//2025 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Dandenong office.

About the role:

The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

Financial Stream responsibilities will include:

• Managing and resolving participant matters by actioning planning tasks as per the Agency Act
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
• Managing the team shared email inbox, appointments and telephone enquiries
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
• Undertaking research and investigation activities and preparing associated reports and correspondence
• Undertaking a range of data entry activities and ensuring follow up is completed
• Receiving and recording complaints and other feedback in the Business systems

About you

• Australian citizenship is a requirement to be eligible for this position
• Previous experience within Government or Disability highly advantageous
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes
• Happy to work 5 days weekly on site

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact
Liam.Lasslett@talentinternational.com

The opportunity

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.

Labour Hire hourly rate contract until 31/12/2025 with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client’s Warrnambool office.

Responsibilities will include:

• Managing and resolving participant matters by actioning planning tasks
• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the NDIA Business systems.

About you

• Australian citizenship is a requirement to be eligible for this position
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes Desirable skills to have for the role :
• Experience with the NDIA or in the disability sector
• Experience in a Front of House and/or administration based role
• Happy to work 5 days weekly on site

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check

APPLY

Submit your resume, or for further information please contact

samuel.beckett@talentinternational.com

The Opportunity
Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS4 Planners to assist the Home & Living Planning & Operations Branch in ensuring delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with Participants.

12 month initial contract on offer with the strong likelihood of extensions, offering an APS4 hourly rate of $43.82 + Super, with 2 days working from home & 3 on site in the Agency’s Richmond office.

About the role

The APS4 Planner will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Responsibilities may include but are not limited to:

• Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
• Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
• Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
• Liaising with key stakeholders including Partners in the Community to deliver services to participants.
• Resolving issues and complaints in relation to participant plans.
• Completing administrative and data entry tasks relating to participants.
• Contributing to the achievement of key performance indicators, including planning targets.

About you

• Australian citizenship is a requirement to be eligible for this position
• Disability experience or lived experience hihgly advantageous
• strong communication and interpersonal skills
• data analytical skills
• time management and,
• ability to manage multiple participant records

APPLY

Submit your resume, or for further information please contact samuel.beckett@talentinternational.com for more information!

The Role

Join government client as a Customer Service Officer for an intial 6 month contract with a potential to extend / go permenant. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer.

Responsibilities:

• Provide outstanding customer service to all.
• Demonstrate meticulous attention to detail in all interactions and administrative tasks
• Collaborate effectively with team members to achieve shared goals
• Maintain a positive and proactive approach to problem-solving and customer support

About You:

• 2+ years of customer service experience
• Strong interpersonal and communication skills
• Ability to remain composed under pressure
• Attention to detail and accuracy
• Full drivers licence required.

Apply now or email Ahmad at ahmad.jahfar@talentinternational.com

The Role

Join government client as a Customer Service Officer for an intial 6 month contract with a potential to extend / go permenant. The few areas you will be exposed to and trained with this organisation which are customer service front counter, concierge, license testing officer and computer testing officer.

Responsibilities:

• Provide outstanding customer service to all.
• Demonstrate meticulous attention to detail in all interactions and administrative tasks
• Collaborate effectively with team members to achieve shared goals
• Maintain a positive and proactive approach to problem-solving and customer support

About You:

• 2+ years of customer service experience
• Strong interpersonal and communication skills
• Ability to remain composed under pressure
• Attention to detail and accuracy
• Full drivers licence required.

Apply now or email Ahmad at ahmad.jahfar@talentinternational.com

• Contract until Feb 2025
• $100 per hour
• Government department.

About the Role
As the Customer Engagement Lead, reporting to the Executive Director of Business Services, you will provide both strategic and operational program management support. Your focus will be on enhancing customer engagement, measuring and evaluating data, and utilizing collaboration tools to proactively lead and manage effective customer interactions.
Key Responsibilities

• Develop, implement, administer, and review strategic customer engagement frameworks across operational areas.
• Facilitate the resolution of complex data delivery and evaluation challenges by providing effective digital support to clients.
• Negotiate and problem-solve to maintain positive relationships in a complex environment, ensuring accurate information is provided to inform Executive leadership decisions.
• Present relevant data and analysis to support business initiatives, including quarterly performance reviews.
• Identify strategic engagement issues and develop strategies that align with organizational needs while complying with legislative and policy requirements.
• Coordinate the implementation of change activities impacting corporate systems and services, developing strategies that effect change while maintaining service delivery.

About You
To excel in this role, you should demonstrate the following:

• Ability to think strategically, plan effectively, and contribute to improvements in customer engagement processes and practices, ensuring the achievement of organizational goals.
• Strong relationship-building skills through collaboration with team members, clients, and executive management.
• Proven experience in delivering a broad range of corporate services, often in environments with conflicting priorities and deadlines, while remaining adaptable to changing client requirements.
• Confident and clear communication skills, with the ability to consult, liaise, and negotiate effectively through structured written and oral communication.

Please click “Apply Now” or reach out to Talent on 07 3221 3333 for a confidential discussion regarding this.

The opportunity
Our client is a community focused federal government agency. They have an exciting opportunity available for an Administration Officer to join the team.
18-month initial contract with opportunity for extension.
APS3 level role with an expected rate of $37.36 per hour + Superannuation, with the option to be based out of Richmond or Geelong, including 2 days working from home each week, with the remaining 3 on site.

Your responsibilities will include:

• Managing a shared team email inbox, including appointments and telephone enquiries.
• Coordinating both virtual and face to face meetings via Microsoft Teams.
• Managing emails, coordinating and organising meetings, and undertaking general calendar management. Including preparing meeting agendas and minute taking.
• Organising travel arrangements, fleet management and processing credit card acquittal requirements.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Providing general administrative support as required.
• Resolving enquiries and providing information to Internal and external stakeholders.

About you

• Diary and email management
• Preparing replied to Correspondence
• Scheduling Meetings, Coordinating Travel, Preparing Documents
• High level of Administration Support
• Australian citizenship is a requirement to be eligible for this position

APPLY

Submit your resume, or for further information please contact
Samuel.beckett@talentinternational.com